From irvw at calvin.linfield.edu Fri Nov 1 13:22:37 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:29 2004 Subject: directions to Linfield for meeting next week Message-ID: Folks, For directions to the meeting next week, see: http://www.linfield.edu:80/collrel/viewbook/maps.html The "area map" link will get you a map and directions to McMinnville and the campus. The "campus map" link will get you a map of campus. Festivities begin in Room 201 (second floor) Riley Hall. Riley is building #3 on the map. Parking on campus is unrestricted for the most part; park where ever you can find a place. Note the two parking lots on either end of Linfield Ave, one of which is labeled as a parking lot. The other one isn't but looks like a parking lot on the map. If you can't find a place elsewhere, these two lots usually have room. See you next Friday. -Irv ps, info and directions for those attending board of directors dinner on thursday evening to come a bit later. From aldrich at ups.edu Mon Nov 4 12:19:05 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:29 2004 Subject: directions to Linfield for meeting next week Message-ID: Irv, Cool map!!! Do you have a voter's guide? ;) Tom At 4:18 AM 11/1/96, Irv Wiswall wrote: >Folks, > >For directions to the meeting next week, see: >http://www.linfield.edu:80/collrel/viewbook/maps.html > >The "area map" link will get you a map and directions to McMinnville and >the campus. > >The "campus map" link will get you a map of campus. Festivities begin in >Room 201 (second floor) Riley Hall. Riley is building #3 on the map. > >Parking on campus is unrestricted for the most part; park where ever you >can find a place. Note the two parking lots on either end of Linfield >Ave, one of which is labeled as a parking lot. The other one isn't but >looks like a parking lot on the map. If you can't find a place >elsewhere, these two lots usually have room. > >See you next Friday. > >-Irv > >ps, info and directions for those attending board of directors dinner on >thursday evening to come a bit later. _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From aldrich at ups.edu Mon Nov 4 14:19:38 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:29 2004 Subject: Fall Colors - Printing thereof Message-ID: All, 'Tis a colorful time of year, and some student and faculty minds are on color printing. We have a low-end color printer in our lab, and try to restrict access to those who are in classes, such as Art or Communication, that require this printing. Now, we're getting requests for more color printing and in some cases, we need to be able to produce higher-quality color printouts. How do you handle this? Do you have color printers in your labs? Do you control access? How? Do you charge for color printing? If so, how much? Also, if you charge and a student needs to print for a class - how do you handle this? Or, do you let those individuals print for free? Any outstanding stories of success or failure? Oh yes, does anyone work with their local print shop on these issues? How has that worked out? Thanks, Tom _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From aldrich at ups.edu Mon Nov 4 14:19:41 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:29 2004 Subject: Apple Warranty vs Apple Certified Repair Message-ID: All, I realize I'm taking a few issues to the group that don't pertain to the discussion topics this Friday, but that's why I want to get them on the general list now... We're having what appears to be increasing difficulty with failures on new machines, either due to an increase in failure rate or an increase in the number of new machines. We're looking at, once gain, becoming a certified apple service center, though not for students. What are others doing? Are you service centers, and do you handle failures out of the box on your own or do you haul the box to a local service center for warranty work? Whichever course you're following, how's it working for you? If you're running an Apple service center, is the Apple paperwork a big problem - or ( another way at the question) - how much time is taken up doing the paperwork on any given service order? Tom _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From barnold at willamette.edu Mon Nov 4 13:23:30 1996 From: barnold at willamette.edu (Bruce Arnold) Date: Fri Jul 16 16:34:29 2004 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: Willamette has an Apple Color LaserWriter 12/600 for exactly this. It's in our multimedia lab in a room off the main computer lab. Access is only while lab assistants are on duty. Printing is $.50 a page. They can charge department numbers if they are so authorized, for example, the Biology majors do color overheads for their senior presentations. Payment is on the honor system: you print, you pay. In the half a year we've been at it people have been pretty honorable (over 90% of print jobs are accounted for). The printer is actually available, across the network, from most of campus, but for practial reasons people come to the lab to print on it. And yes, PC's can use it as well. Hope this answers your questions. I look forward to hearing what others say. ----- Bruce :) -------------------------------------------------------------------- Bruce A. Arnold O O WITS - Willamette University User Services Consultant \___/ 900 State St./Salem, OR 97301 barnold@willamette.edu O O voice: (503) 370-6187 http://www.willamette.edu/~barnold \___/ fax: (503) 375-5456 -> "E-mail is a grammar-free zone." Carol Long, Prof. of English, WU -------------------------------------------------------------------- On Mon, 4 Nov 1996, Tom Aldrich wrote: > All, > > 'Tis a colorful time of year, and some student and faculty minds are on > color printing. We have a low-end color printer in our lab, and try to > restrict access to those who are in classes, such as Art or Communication, > that require this printing. Now, we're getting requests for more color > printing and in some cases, we need to be able to produce higher-quality > color printouts. > > How do you handle this? Do you have color printers in your labs? Do you > control access? How? Do you charge for color printing? If so, how much? > Also, if you charge and a student needs to print for a class - how do you > handle this? Or, do you let those individuals print for free? Any > outstanding stories of success or failure? Oh yes, does anyone work with > their local print shop on these issues? How has that worked out? > > Thanks, > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From Margaret.Worley Mon Nov 4 06:24:22 1996 From: Margaret.Worley (Margaret.Worley) Date: Fri Jul 16 16:34:29 2004 Subject: Apple Warranty vs Apple Certified Repair Message-ID: <01IBG74OOXZ8004UCG@PLU.edu> Tom, Since our campus is largely PC based, we do not support Macs, except very basic support in a Mac classroom in our department-managed general student user lab. We provide some trouble-shooting on those systems and if we can't ascertain the problem, it goes off-campus. Sorry we can't be of more assistance. Margaret Worley Asst. Dir., User Support Services Computing and Telecommunication Services Pacific Lutheran University > Date: Mon, 04 Nov 1996 12:05:22 +0000 (GMT) > From: aldrich@ups.edu (Tom Aldrich) > Subject: Apple Warranty vs Apple Certified Repair > To: Multiple recipients of list > Reply-to: nw-heat@nw-heat.org > All, > > I realize I'm taking a few issues to the group that don't pertain to the > discussion topics this Friday, but that's why I want to get them on the > general list now... > > We're having what appears to be increasing difficulty with failures on new > machines, either due to an increase in failure rate or an increase in the > number of new machines. We're looking at, once gain, becoming a certified > apple service center, though not for students. What are others doing? Are > you service centers, and do you handle failures out of the box on your own > or do you haul the box to a local service center for warranty work? > Whichever course you're following, how's it working for you? > > If you're running an Apple service center, is the Apple paperwork a big > problem - or ( another way at the question) - how much time is taken up > doing the paperwork on any given service order? > > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From irvw at calvin.linfield.edu Mon Nov 4 13:31:50 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:29 2004 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: Linfield does not provide color printing in public labs and has no plans to do so, partly because of cost but also because of the problem of managing this resource. There are several color printers in non-public places (chem, theater, art depts, college relations). Often folks are able to make private arrangments for printing needs with these offices. -Irv From irvw at calvin.linfield.edu Mon Nov 4 13:37:00 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:29 2004 Subject: Apple Warranty vs Apple Certified Repair In-Reply-To: Message-ID: We are an apple certified repair center and are happy with the arrangment. I'm asking our repair person, Craig Luis, to respond in a little more detail. -Irv From ingerman at lclark.edu Mon Nov 4 14:13:59 1996 From: ingerman at lclark.edu (Bret Ingerman) Date: Fri Jul 16 16:34:29 2004 Subject: Color Printing Message-ID: We do support color printing...here's how: We have a Resource Lab that is staffed from 8:30 am to 7:00pm. In there are an Apple Color Laser and a Tek Dye-Sub Color Printer. These are connected to Novell Print Queues which broadcast them as Apple Laser printers to all of campus. Both PC's and Macs can print to it over the net, or people can go to the Resource Lab and print to it from there. Those wishing to print must first purchase a color printing coupon from our Computer Store. Each coupon has 10 numbers on it (1 thru 10) and each number represents $1 prepayment. Thus each coupon can be worth between $1 and $10 prepaid. We print the coupons ourselves (using ticket stock similar to that used for our theater). After having a coupon in hand, they then send their job to one of many color print queues. Each queue has three components: Printer Paper Size ------- ---- ----- Apple Letter Letter Phaser Legal Transparency So, pick one from each column and print to the appropriate named queue (i.e. APPLE_COLOR_LETTER_PAPER). The jobs are sent to the queue on HOLD and therefore must be released by our student workers. To release it, they collect the coupon and mark off the appropriate number of numbers: Color Laser prints are $1.00 and Color Dye-Sub (Phaser) prints are $5. This way our students don;t have to accept money and nothing is released until it is paid for. IF there is still "money" left on the coupon, we give it back to the student making the prints. The system works quite well. Departments have even bought cards for their faculty to share. --Bret P.S. I never got the orginal post of this...any ideas why? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bret Ingerman, Director e-mail: ingerman@lclark.edu Academic Technologies phone: (503) 768-7227 Lewis & Clark College fax: (503) 768-7228 0615 S.W. Palatine Hill Road url: http://www.lclark.edu/~ingerman Portland, OR 97219-7899 USA ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From Marianne.Colgrove at directory.Reed.EDU Mon Nov 4 14:16:36 1996 From: Marianne.Colgrove at directory.Reed.EDU (Marianne Colgrove) Date: Fri Jul 16 16:34:29 2004 Subject: Apple Warranty vs Apple Certified Repair Message-ID: <1992500@isis.Reed.EDU> Reed has an Apple service agreement, which we carry out in our Hardware Services Department. We service institutional and personally-owned computers. There are no chargebacks for college computers, and we charge $35/hour + 10% parts markup for privately owned computers. Its my feeling that once you decide to run a service department you might as well do it for students too and make a little revenue off it. Apple no longer has a "required parts" inventory, so that will help keep the cost down of being a service provider. The paperwork for Service Repair Orders is not a real problem. We use Apple Order for managing the whole parts ordering process, and it really works very well. We also have internal tracking paperwork (that we call action reports) for every job they do in the shop, whether or not it requires a parts exchange. Marianne From Margaret.Worley Mon Nov 4 09:49:52 1996 From: Margaret.Worley (Margaret.Worley) Date: Fri Jul 16 16:34:29 2004 Subject: Fall Colors - Printing thereof Message-ID: <01IBGEC4EPP4004UCG@PLU.edu> Tom, Our student user lab does not provide color printers. Media Services in the library does, however, and you should hear from those folks shortly. Our lab printing is restricted to 1 copy per person--laserjet printers printing on 3-hole punched recycled paper. Margaret Worley Asst. Dir., User Support Services Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 e-mail: worleyme@plu.edu phone: (206)535-8470 fax: (206)536-5099 From irvw at calvin.linfield.edu Tue Nov 5 09:36:13 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:29 2004 Subject: Fall meeting Message-ID: Folks, Thought I'd distribute the schedule of events (as I understand them!) for this Friday: 9:30-10 Social time (I'll actually be set up and there at 9) 10:00-12 Session A WWW Issues/Tools Session B On-line Documentation 12:00-1 Lunch 1:00-3 Session A Help Desk Session B Residence Hall Networking I will have a networked Mac and projector in ONE of the rooms for both morning and afternoon sessions. I can't do both rooms, though. I believe the morning WWW Issues/Tools session needs this. If anyone needs anything else, please let me know. For those attending the board dinner on Thursday night, here's the scoop: Nick is expecting us at 6:30 but I doubt we'll order till 7. He's expecting individual checks and Keiko is ordering and paying for the wine ;) Lots of wine :-0 If you look at the campus map, you'll see route 99 runs past the college. If you're on 99 at the college heading toward Portland, Third Street (McMinnville's down town main drag) heads off to the right. Take it a few (4-5, but don't hold me to it) blocks. You'll see Mack Theater on the right with a big, conspicuous sigh. Directly across the street is Nick's Italian Cafe with a small descreet (just like us!) sign. OK. Am I forgetting anything? See you then. -Irv From aldrich at ups.edu Wed Nov 6 11:16:43 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:29 2004 Subject: Fall meeting Message-ID: Il Signor Irv, Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? Tomo _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From irvw at calvin.linfield.edu Wed Nov 6 16:22:08 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:29 2004 Subject: Fall meeting In-Reply-To: Message-ID: Well, I had 1.5 minutes free time today to try to affect a "god father" voice via email to warn about the dangers of bad credit, severed horses heads, forged Sicilian Visa papers, etc, etc. all to no avail. Sigh. Yeh, Nick accepts all popular forms of payment. Cash included, so I hear. -Irv On Wed, 6 Nov 1996, Tom Aldrich wrote: > Il Signor Irv, > > Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? > > Tomo > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From kpitter at willamette.edu Wed Nov 6 16:30:14 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:29 2004 Subject: Fall meeting In-Reply-To: Message-ID: what time do we have to be there? --> Keiko On Wed, 6 Nov 1996, Irv Wiswall wrote: > Well, I had 1.5 minutes free time today to try to affect a "god father" > voice via email to warn about the dangers of bad credit, severed horses > heads, forged Sicilian Visa papers, etc, etc. all to no avail. > > Sigh. > > Yeh, Nick accepts all popular forms of payment. Cash included, so I hear. > > -Irv > > On Wed, 6 Nov 1996, Tom Aldrich wrote: > > > Il Signor Irv, > > > > Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? > > > > Tomo > > > > _______________________________________________________________________ > > Tom Aldrich, Academic Computing and Desktop Services > > Office of Information Systems > > U. of Puget Sound, Tacoma, WA, 98416,USA > > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > > > > > > From irvw at calvin.linfield.edu Wed Nov 6 16:23:25 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:29 2004 Subject: Fall meeting In-Reply-To: Message-ID: PS a good friend of my pays off his tab at Nicks with sundried tomatoes. Maybe you can work something similar out with him. -Irv On Wed, 6 Nov 1996, Tom Aldrich wrote: > Il Signor Irv, > > Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? > > Tomo > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From weisman at pacificu.edu Wed Nov 6 17:03:54 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:29 2004 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: Well, we have a Tektronix Phaser printer. It is a very high end, larger format, wildly expensive to run model. It's located in Ed. Tech. where they charge $1.50/page. We're looking at either a smaller Tektronix Phaser, or a Fargo dye sub printer. We have one now printing ID cards and the color is good and it seems reasonably priced to operated. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ On Mon, 4 Nov 1996, Tom Aldrich wrote: > All, > > 'Tis a colorful time of year, and some student and faculty minds are on > color printing. We have a low-end color printer in our lab, and try to > restrict access to those who are in classes, such as Art or Communication, > that require this printing. Now, we're getting requests for more color > printing and in some cases, we need to be able to produce higher-quality > color printouts. > > How do you handle this? Do you have color printers in your labs? Do you > control access? How? Do you charge for color printing? If so, how much? > Also, if you charge and a student needs to print for a class - how do you > handle this? Or, do you let those individuals print for free? Any > outstanding stories of success or failure? Oh yes, does anyone work with > their local print shop on these issues? How has that worked out? > > Thanks, > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From weisman at pacificu.edu Wed Nov 6 17:05:20 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:29 2004 Subject: Apple Warranty vs Apple Certified Repair In-Reply-To: Message-ID: We're an Apple "Plus" service center. The paperwork is not bad, though there reimbursement system for warranty work is typical. The credits folks and the debits folks don't talk to each other. If you'd like more info I can get you in touch with our service person. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ On Mon, 4 Nov 1996, Tom Aldrich wrote: > All, > > I realize I'm taking a few issues to the group that don't pertain to the > discussion topics this Friday, but that's why I want to get them on the > general list now... > > We're having what appears to be increasing difficulty with failures on new > machines, either due to an increase in failure rate or an increase in the > number of new machines. We're looking at, once gain, becoming a certified > apple service center, though not for students. What are others doing? Are > you service centers, and do you handle failures out of the box on your own > or do you haul the box to a local service center for warranty work? > Whichever course you're following, how's it working for you? > > If you're running an Apple service center, is the Apple paperwork a big > problem - or ( another way at the question) - how much time is taken up > doing the paperwork on any given service order? > > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From weisman at pacificu.edu Wed Nov 6 17:15:49 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:29 2004 Subject: Fall meeting In-Reply-To: Message-ID: As always, there is a problem. I have to interview an applicant at 5:30 on Thursday. ergo, and depending upon the quality of the applicant, I may be a bit late (I think it's about 30 minutes from here to McMinnvile). -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ From aldrich at ups.edu Thu Nov 7 10:25:34 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:30 2004 Subject: Fall meeting Message-ID: Irv, If only I could sing like Pavarotti... Tom At 7:39 AM 11/6/96, Irv Wiswall wrote: >PS a good friend of my pays off his tab at Nicks with sundried tomatoes. >Maybe you can work something similar out with him. > >-Irv > >On Wed, 6 Nov 1996, Tom Aldrich wrote: > >> Il Signor Irv, >> >> Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? >> >> Tomo >> >> _______________________________________________________________________ >> Tom Aldrich, Academic Computing and Desktop Services >> Office of Information Systems >> U. of Puget Sound, Tacoma, WA, 98416,USA >> email: aldrich@ups.edu, Work Phone: (206)756-3479 >> >> >> >> _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From irvw at calvin.linfield.edu Thu Nov 7 10:18:28 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:30 2004 Subject: Fall meeting In-Reply-To: Message-ID: Mabye you could promise NOT to sing ... -Irv From pietrasp at elwha.evergreen.edu Thu Nov 7 21:11:06 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Fri Jul 16 16:34:30 2004 Subject: communication package suggestions In-Reply-To: Message-ID: I need suggestions on a no cost communication package which can be used on Macs which supports VT100, kermit file transfer and connected ansi printing. If the package runs on Mac ver 7.5 or lower it would be wonderful. If the same package would run on Windows systems so much the better. Our support center has been implementing modems with whatever software comes with it. This has caused us some support problems as faculty email is on our internet node using "pine" under UNIX. thanks From pietrasp at elwha.evergreen.edu Thu Nov 7 21:17:10 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Fri Jul 16 16:34:30 2004 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: We also have had requests but the Computer Center does not yet support color printing. The Library and Science Lab have color printers HP deskjet and scan jet I think. The science printer is only for specific programs which have budgeted for supplies. The Library system is for anyone at no cost but they do ask for limits and only for images used from the library. We are thinking of implementing a scan jet or somesuch thing when I get around to it for limited non-network connected output. No sure of there will be a cost, but I'd rather no have it at cost. I want it free for limited use and focusd on images only. I'd really rather have a higher quality laser printer and place it in photo services. We will continue no-cost non-color laser printing. Anyone on our campus net can print to a variety of selected printers. pete From kpitter at willamette.edu Fri Nov 8 06:36:12 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:30 2004 Subject: requests Message-ID: Hi to those folks attending today's fall meeting. I'll try to announce this at the meeting this morning, but could someone please volunteer to be a scribe for each session? I'd like to place a summary (and conclusion??? or action items?) for each section on our sparse Web page. btw, I will note that Jeb Weisman did deliver the NW-HEAT logo to me...so I'll try to get that up this weekend. --> Keiko From kpitter at willamette.edu Sat Nov 9 13:44:42 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:30 2004 Subject: Thank you Irv Message-ID: Irv Thank you very much for hosting our fall meeting...and for that yummy lunch. And the rest of folks who attended--another successful get together--what can I say? Willamette certainly walked away with several good ideas--all ready for implementation! Scribes??? Would you e-mail your notes to me, if you haven't already given it to one of the Willamette people? Thank you. --> Keiko From pietrasp at elwha.evergreen.edu Sat Nov 9 22:16:39 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Fri Jul 16 16:34:30 2004 Subject: Conf Victoria March 1997 re training In-Reply-To: Message-ID: I'm posting as I promised. The url for the conference site and contents is www.uvcs.uvic.ca/tecweb/letthome.htm I have no basis for judging this conference yet. ================== THE LEADING EDGE TRAINING TECHNOLOGIES (LETT) CONFERENCE The annual conference is designed to help training and business professionals meet the competitive training challenges of the nineties through the use of leading edge training technologies. Explore the uses, variety, and availability of the latest training technologies, and decide which technologies you can use to enhance and enrich your educational and training programs. Understand the cost and benefit of these new training technologies and their impact on your organization. Identify predicted changes in education and business environments which can affect your strategic planning. HOSTED BY: Technology, Engineering, and Computing (TEC) Programs Division of Continuing Studies University of Victoria THE LETT CONFERENCES ARE OF INTEREST TO: Middle and senior managers from industry and business Leaders from all levels of government Consultants and trainers using emerging training technologies Educators from universities, colleges, and school districts Researchers who investigate and report on the use and the effects of training technologies Education and training software developers Our Next Conference Is: LETT'97 MARCH 18 - 19, 1997 VICTORIA CONFERENCE CENTRE VICTORIA, BRITISH COLUMBIA, CANADA THEME: Training Technologies for the Future: Opportunities and Challenges FEATURING: Keynote speakers, plenary panel, concurrent presentations, networking lunch and Conference Proceedings Under the conference theme of Training Technologies for the Future: Opportunities and Challenges, some of the topics being considered for workshops and papers for LETTU97 are: New dimensions in distance education Training in the global marketplace Collaboration with partners Facilitating learning in the workplace, the classroom and at home The future of universities and colleges as training centres Accreditation -- Who owns it? The corporatizing of academia Educational simulations for the Internet Technology and the changing roles of instructors and learners in organizations and institutions Intellectual property: Who owns knowledge? CyberSchools and Virtual Universities Keeping up with the latest advances in training technologies Gender issues and technology The design and evaluation of instructional technologies Case studies: Speakers are invited to speak as individuals From aldrich at ups.edu Mon Nov 11 11:50:51 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:30 2004 Subject: Thank you Irv Message-ID: Irv, I'll just add to the thanks! The Fri dinner was super, and lunch was indeed yummy. Thanks for having it catered! You've got a lovely campus there - often I found my attention drifting off to the beautiful reds and yellows of the leaves outside. I'd also like to thank the organizers of the sessions, who did a great job of letting us wonder but bringing us back when necessary. Thanks! Tom P.S. Raney and I had breakfast at Tommy's on 99, and let me tell you - that was the real McCoy! At 4:37 AM 11/9/96, Keiko Pitter wrote: >Irv >Thank you very much for hosting our fall meeting...and for that yummy lunch. > >And the rest of folks who attended--another successful get together--what >can I say? Willamette certainly walked away with several good ideas--all >ready for implementation! > >Scribes??? Would you e-mail your notes to me, if you haven't already >given it to one of the Willamette people? Thank you. > > >--> Keiko _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From SKOMSKY at shuttle.admcs.wwu.edu Mon Nov 11 12:03:00 1996 From: SKOMSKY at shuttle.admcs.wwu.edu (Susan Komsky) Date: Fri Jul 16 16:34:30 2004 Subject: Thank you Irv Message-ID: <32878AE1@shuttle.admcs.wwu.edu> Irv, Let me add my thanks for all your efforts. Lisa and I found Linfield as beautiful and as hospitable as "advertised". And dinner at Nick's was well worth the trip! The sessions went well and both Lisa and I made new connections with staff all over the Northwest. See you at the next NW-HEAT. Sue Komsky ---------- From: nw-heat To: Multiple recipients of list Subject: Re: Thank you Irv Date: Monday, November 11, 1996 9:32AM Irv, I'll just add to the thanks! The Fri dinner was super, and lunch was indeed yummy. Thanks for having it catered! You've got a lovely campus there - often I found my attention drifting off to the beautiful reds and yellows of the leaves outside. I'd also like to thank the organizers of the sessions, who did a great job of letting us wonder but bringing us back when necessary. Thanks! Tom P.S. Raney and I had breakfast at Tommy's on 99, and let me tell you - that was the real McCoy! At 4:37 AM 11/9/96, Keiko Pitter wrote: >Irv >Thank you very much for hosting our fall meeting...and for that yummy lunch. > >And the rest of folks who attended--another successful get together--what >can I say? Willamette certainly walked away with several good ideas--all >ready for implementation! > >Scribes??? Would you e-mail your notes to me, if you haven't already >given it to one of the Willamette people? Thank you. > > >--> Keiko _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From weisman at pacificu.edu Mon Nov 11 12:30:11 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:30 2004 Subject: Thank you Irv In-Reply-To: <32878AE1@shuttle.admcs.wwu.edu> Message-ID: And despite being a second day no-show, my thanks as well. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ On Mon, 11 Nov 1996, Susan Komsky wrote: > > Irv, > > Let me add my thanks for all your efforts. Lisa and I found Linfield as > beautiful and as hospitable as "advertised". And dinner at Nick's was well > worth the trip! The sessions went well and both Lisa and I made new > connections with staff all over the Northwest. > > See you at the next NW-HEAT. > > Sue Komsky > ---------- > From: nw-heat > To: Multiple recipients of list > Subject: Re: Thank you Irv > Date: Monday, November 11, 1996 9:32AM > > Irv, > > I'll just add to the thanks! The Fri dinner was super, and lunch was > indeed yummy. Thanks for having it catered! You've got a lovely campus > there - often I found my attention drifting off to the beautiful reds and > yellows of the leaves outside. I'd also like to thank the organizers of > the sessions, who did a great job of letting us wonder but bringing us back > when necessary. > > Thanks! > Tom > > P.S. Raney and I had breakfast at Tommy's on 99, and let me tell you - that > was the real McCoy! > > At 4:37 AM 11/9/96, Keiko Pitter wrote: > >Irv > >Thank you very much for hosting our fall meeting...and for that yummy > lunch. > > > >And the rest of folks who attended--another successful get together--what > >can I say? Willamette certainly walked away with several good ideas--all > >ready for implementation! > > > >Scribes??? Would you e-mail your notes to me, if you haven't already > >given it to one of the Willamette people? Thank you. > > > > > >--> Keiko > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From dasema at PLU.edu Mon Nov 11 18:29:28 1996 From: dasema at PLU.edu (dasema@PLU.edu) Date: Fri Jul 16 16:34:30 2004 Subject: Thank you Irv Message-ID: <01IBQ79QC38G000GA5@PLU.edu> My two staff members found the sessions really useful and enjoyed meeting all of the staff who attended. Irv thanks for putting it together, the dinner and the logistics. You are a wonderful host. From worleyme at PLU.edu Fri Nov 15 01:27:19 1996 From: worleyme at PLU.edu (Margaret Worley) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? Message-ID: <01IBVBW08SL0001JGN@PLU.edu> Hi everyone, I enjoyed the discussions in Linfield and appreciate the work that went into setting up the conference. At the moment, however, I'm looking for information. Do any of you rent out your computer facilities to outside groups, i.e., conference groups, etc.? If so, what are your guidelines, costs, support problems? This information is needed for an upcoming meeting with our conference people. Thanks in advance for your help. Margaret Worley Asst. Dir., User Support Services Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 e-mail: worleyme@plu.edu phone: (206)535-8470 fax: (206)536-5099 From aldrich at ups.edu Fri Nov 15 11:18:05 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? Message-ID: Margaret, We rented out some of our computer labs this summer. I believe we charged $1,000/wk for a lab. I will never do it again. We discovered that at least in our area, it was to disruptive given that we supported summer school, a summer camp for local kids called Academic Challenge, and had (as always) much work to do over the summer in the labs. I find supporting this effort often involves zapping the software on the hard drive, loading up the configuration the group needs, then zapping that and reloading the original configuration. Once a group starts paying you any money, then they also expect you'll drop what you're doing to attend to their problems, which are of course urgent given they've only got one week to cover all their conference areas. Hours matter, which means you almost have to put them at the top of the priority list to offer them the service they need. Of course if you have a conference that pulls in a lot of money for the school, and compuing access is a critical component of the total picture, saying no may not be possible. In this case, I would strongly encourage the group to provide their own computer support, including the software work involved in setting up the lab. I would not charge them extra for the lab use, and make clear to them that you have much much other work to do in the summer and cannot promise the prompt response they might require. That's my two cents. Of course if all they do is come in and use your standard software, your task is much easier. Tom At 12:20 AM 11/15/96, Margaret Worley wrote: >Hi everyone, > >I enjoyed the discussions in Linfield and appreciate the work that >went into setting up the conference. At the moment, however, I'm >looking for information. > >Do any of you rent out your computer facilities to outside groups, >i.e., conference groups, etc.? > >If so, what are your guidelines, costs, support problems? > >This information is needed for an upcoming meeting with our >conference people. Thanks in advance for your help. > >Margaret Worley >Asst. Dir., User Support Services >Computing and Telecommunication Services >Pacific Lutheran University >Tacoma, WA 98447 >e-mail: worleyme@plu.edu >phone: (206)535-8470 >fax: (206)536-5099 _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From kpitter at willamette.edu Fri Nov 15 10:58:50 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? In-Reply-To: <01IBVBW08SL0001JGN@PLU.edu> Message-ID: > Do any of you rent out your computer facilities to outside groups, > i.e., conference groups, etc.? Yes, we do... reluctantly. > If so, what are your guidelines, costs, support problems? If an event is sponsored by a faculty member (such as national writing project), we do this without fee. We provide all support staff, etc. If it is an outside group (e.g. summer conference), depends on the content. Also, depending on the group, we charge as much as $1000 a week (at which point many groups decline).. If support is needed, we will provide staff for fee of $40/hr. From dasema at PLU.edu Fri Nov 15 12:36:48 1996 From: dasema at PLU.edu (MaryAnn Dase, PhD) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? Message-ID: <01IBVG4YMNDO001JGN@PLU.edu> Funny you should ask, the Conference supervisor is meeting with me and the Computer Lab supervisor to discuss rental for conferences. We haven't provided the service before. MaryAnn Dase,Ph.D. Executive Director, Information Resources Pacific Lutheran University Tacoma, WA 98447-0003 (206) 535-7504 FAX: (206) 535-7315 From Marianne.Colgrove at directory.Reed.EDU Fri Nov 15 14:33:30 1996 From: Marianne.Colgrove at directory.Reed.EDU (Marianne Colgrove) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? Message-ID: <2079444@isis.Reed.EDU> We charge $100 a day for use of our computer lab by non-profit groups. (We develop case-by-case pricing for for-profit organizations, depending on the nature of their program.) We will also setup computers for organizations who don't need the whole lab. That costs $75 for the first day, $25 for each additional day and $10 for each additional machine. Most groups balk at paying the rates - I think we've only done it once. Marianne mcolgrove@reed.edu From pietrasp at elwha.evergreen.edu Wed Nov 20 21:30:55 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? In-Reply-To: <01IBVBW08SL0001JGN@PLU.edu> Message-ID: Evergreen rents out its labs on a full or half day basis only. Cost is $240 per 8hr day and includes computer systems, overhead, LCD computer display, and laser printing. Any special software used or required, which does not currently exist on our systems, needs to be examined and tested at $40 per hour staff time. We've had about $5000 in usage during year, especailly in summer. Of course curriculum needs come first. pete On Fri, 15 Nov 1996, Margaret Worley wrote: > Hi everyone, > > I enjoyed the discussions in Linfield and appreciate the work that > went into setting up the conference. At the moment, however, I'm > looking for information. > > Do any of you rent out your computer facilities to outside groups, > i.e., conference groups, etc.? > > If so, what are your guidelines, costs, support problems? > > This information is needed for an upcoming meeting with our > conference people. Thanks in advance for your help. > > Margaret Worley > Asst. Dir., User Support Services > Computing and Telecommunication Services > Pacific Lutheran University > Tacoma, WA 98447 > e-mail: worleyme@plu.edu > phone: (206)535-8470 > fax: (206)536-5099 > From hobbs at uofport.edu Fri Nov 22 10:06:21 1996 From: hobbs at uofport.edu (Eric A. Hobbs) Date: Fri Jul 16 16:34:30 2004 Subject: Fall Colors - Printing thereof Message-ID: We have a couple of color printers in the lab. There is an HP1600 inkjet and there is a Tektronix dye sublimation(?) printer of some type. I believe we charge about $1.00 per page. I'm not sure because I don't manage the labs. Our solution for lab printing is a technological one, I suppose. Each computer lab has a PC running WinNT Workstation that is for lab employees only and we give some printer management permissions to those employees. The network print queues for these color printers are normally paused. Users can submit jobs as they wish, but the job will not be released to the printer until they pay up. Only after which, the lab employee will release the print job. After the job is printed, the queue is paused again. From what I've seen, it works very well, and we don't really need to worry too much about the problems associated with honor systems. The print queues for these printers are Windows NT Server-based, by the way. It appears that this crowd is pretty much Mac users, so this suggestion probably won't help much. UP is about 70% PC and 30% Mac. --Eric Hobbs ------------------------------------------------------------------------------ Eric A. Hobbs (hobbs@uofport.edu) - -- ---=- -===-====(-: UNIX System Manager, University of Portland :-o===-==--=--- -- - ------------------------------------------------------------------------------ From pietrasp at elwha.evergreen.edu Sun Nov 24 11:22:32 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Fri Jul 16 16:34:30 2004 Subject: Spring Session topic requests Message-ID: ----------------------- SUBJECT: Spring NW-HEAT Conference -- Session Topic suggestions The Spring NW-HEAT Conference will be held at Evergreen State College in Olympia, WA. Your suggestions on session topics is greatly appreciated. Please reply to this message by Dec 16, 1996. Kindly indicate your session topic suggestions. If you can indicate two questions to facilitate thought for each suggestion, it would be appreciated but not required. An indication of why you think the topic relevant would help. The session topics at the Fall 96 Conference at Linfield were Help Desk WWW Issues/Tools On-line Documentation Residence Hall Networking. Thanks for you help and suggestions. From dasema at plu.edu Sun Nov 24 16:11:10 1996 From: dasema at plu.edu (MaryAnn Dase, PhD) Date: Fri Jul 16 16:34:30 2004 Subject: Spring Session topic requests Message-ID: <01IC888EFRVG0018OE@plu.edu> The changes in connectivity are coming more quickly as the vendors update their products. Many of the members use 3-Com equipment. We might talk about how the increasing demands for bandwidth need to be planned for. Compare the standards for design and materials we are using. If it wasn't too objectionable, we could get a TECHNICAL person not a SALES person from one of the companies to come and talk with us about the future. Or we could just discuss where we are and where we are going among ourselves. MaryAnn Dase,Ph.D. Executive Director, Information Resources Pacific Lutheran University Tacoma, WA 98447-0003 (206) 535-7504 FAX: (206) 535-7315 From kuwahard at ucs.orst.edu Sun Nov 24 23:17:51 1996 From: kuwahard at ucs.orst.edu (Daniel "Tiger" Kuwahara) Date: Fri Jul 16 16:34:30 2004 Subject: Do you rent out your facilities? In-Reply-To: <01IBVBW08SL0001JGN@PLU.edu> Message-ID: This is our lab usage policy for our five computer labs on the Oregon State University campus. "Other groups (aside from OSU classes) should make arrangements through the Facility Coordinator, additionally paying a fee as follows: During operating hours: $27.00/hr. Outside operating hours: $58.00/hr. Commercial Vendors will pay $40.00/hr. and $87.00/hr., respectively. " Our complete lab usage policy is located at "http:\\blimpy.kerrlab.orst.edu" Goto Facility Policies, then goto SCF Computer Classroom Usage Policy. Daniel K. ///////////////////////////////////////////////////////////////////////////// Daniel T. Kuwahara "The greatness of one's sorrow when parting is Technical Support the evidence of one's love, so... If one fears Student Computing Facilities sadness, one wouldn't be able to love Oregon State University anything." kuwahard@ucs.orst.edu --Belldandy "Don't Fear Sorrow" http://www.orst.edu/~kuwahard --Ah My Goddess! \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ On Fri, 15 Nov 1996, Margaret Worley wrote: > Hi everyone, > > I enjoyed the discussions in Linfield and appreciate the work that > went into setting up the conference. At the moment, however, I'm > looking for information. > > Do any of you rent out your computer facilities to outside groups, > i.e., conference groups, etc.? > > If so, what are your guidelines, costs, support problems? > > This information is needed for an upcoming meeting with our > conference people. Thanks in advance for your help. > > Margaret Worley > Asst. Dir., User Support Services > Computing and Telecommunication Services > Pacific Lutheran University > Tacoma, WA 98447 > e-mail: worleyme@plu.edu > phone: (206)535-8470 > fax: (206)536-5099 > > From aldrich at ups.edu Mon Nov 25 12:11:21 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:30 2004 Subject: Spring Session topic requests Message-ID: That's a good point about changes in connectivity. Who knows what will be hot this spring. Perhaps we could try out Keiko's idea - less structure in this session. Let the network folks get together and talk about how it's going. Or, create a network list in nwheat and let them chat it out. Tom At 5:56 AM 11/24/96, MaryAnn Dase, PhD wrote: >The changes in connectivity are coming more quickly as the vendors >update their products. Many of the members use 3-Com equipment. We >might talk about how the increasing demands for bandwidth need to be >planned for. Compare the standards for design and materials we are >using. If it wasn't too objectionable, we could get a TECHNICAL >person not a SALES person from one of the companies to come and talk >with us about the future. Or we could just discuss where we are and >where we are going among ourselves. >MaryAnn Dase,Ph.D. >Executive Director, Information Resources >Pacific Lutheran University >Tacoma, WA 98447-0003 >(206) 535-7504 >FAX: (206) 535-7315 From aldrich at ups.edu Wed Nov 27 17:46:59 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:30 2004 Subject: Thanks Message-ID: All, I just wanted to thank everyone that responded to my queries about color printing and apple repair. It's helped quite a lot. I also learned a lot about how others handle renting labs from the PLU query. Hope everyone has a super Thanksgiving holiday, if you get them off. Tom P.S. I finally checked out the NWHEAT home page - Wow! The logo was really worth waiting for, Jeb! From irvw at calvin.linfield.edu Fri Nov 1 13:22:37 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: directions to Linfield for meeting next week Message-ID: Folks, For directions to the meeting next week, see: http://www.linfield.edu:80/collrel/viewbook/maps.html The "area map" link will get you a map and directions to McMinnville and the campus. The "campus map" link will get you a map of campus. Festivities begin in Room 201 (second floor) Riley Hall. Riley is building #3 on the map. Parking on campus is unrestricted for the most part; park where ever you can find a place. Note the two parking lots on either end of Linfield Ave, one of which is labeled as a parking lot. The other one isn't but looks like a parking lot on the map. If you can't find a place elsewhere, these two lots usually have room. See you next Friday. -Irv ps, info and directions for those attending board of directors dinner on thursday evening to come a bit later. From aldrich at ups.edu Mon Nov 4 12:19:05 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: directions to Linfield for meeting next week Message-ID: Irv, Cool map!!! Do you have a voter's guide? ;) Tom At 4:18 AM 11/1/96, Irv Wiswall wrote: >Folks, > >For directions to the meeting next week, see: >http://www.linfield.edu:80/collrel/viewbook/maps.html > >The "area map" link will get you a map and directions to McMinnville and >the campus. > >The "campus map" link will get you a map of campus. Festivities begin in >Room 201 (second floor) Riley Hall. Riley is building #3 on the map. > >Parking on campus is unrestricted for the most part; park where ever you >can find a place. Note the two parking lots on either end of Linfield >Ave, one of which is labeled as a parking lot. The other one isn't but >looks like a parking lot on the map. If you can't find a place >elsewhere, these two lots usually have room. > >See you next Friday. > >-Irv > >ps, info and directions for those attending board of directors dinner on >thursday evening to come a bit later. _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From aldrich at ups.edu Mon Nov 4 14:19:38 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof Message-ID: All, 'Tis a colorful time of year, and some student and faculty minds are on color printing. We have a low-end color printer in our lab, and try to restrict access to those who are in classes, such as Art or Communication, that require this printing. Now, we're getting requests for more color printing and in some cases, we need to be able to produce higher-quality color printouts. How do you handle this? Do you have color printers in your labs? Do you control access? How? Do you charge for color printing? If so, how much? Also, if you charge and a student needs to print for a class - how do you handle this? Or, do you let those individuals print for free? Any outstanding stories of success or failure? Oh yes, does anyone work with their local print shop on these issues? How has that worked out? Thanks, Tom _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From aldrich at ups.edu Mon Nov 4 14:19:41 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Apple Warranty vs Apple Certified Repair Message-ID: All, I realize I'm taking a few issues to the group that don't pertain to the discussion topics this Friday, but that's why I want to get them on the general list now... We're having what appears to be increasing difficulty with failures on new machines, either due to an increase in failure rate or an increase in the number of new machines. We're looking at, once gain, becoming a certified apple service center, though not for students. What are others doing? Are you service centers, and do you handle failures out of the box on your own or do you haul the box to a local service center for warranty work? Whichever course you're following, how's it working for you? If you're running an Apple service center, is the Apple paperwork a big problem - or ( another way at the question) - how much time is taken up doing the paperwork on any given service order? Tom _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From barnold at willamette.edu Mon Nov 4 13:23:30 1996 From: barnold at willamette.edu (Bruce Arnold) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: Willamette has an Apple Color LaserWriter 12/600 for exactly this. It's in our multimedia lab in a room off the main computer lab. Access is only while lab assistants are on duty. Printing is $.50 a page. They can charge department numbers if they are so authorized, for example, the Biology majors do color overheads for their senior presentations. Payment is on the honor system: you print, you pay. In the half a year we've been at it people have been pretty honorable (over 90% of print jobs are accounted for). The printer is actually available, across the network, from most of campus, but for practial reasons people come to the lab to print on it. And yes, PC's can use it as well. Hope this answers your questions. I look forward to hearing what others say. ----- Bruce :) -------------------------------------------------------------------- Bruce A. Arnold O O WITS - Willamette University User Services Consultant \___/ 900 State St./Salem, OR 97301 barnold@willamette.edu O O voice: (503) 370-6187 http://www.willamette.edu/~barnold \___/ fax: (503) 375-5456 -> "E-mail is a grammar-free zone." Carol Long, Prof. of English, WU -------------------------------------------------------------------- On Mon, 4 Nov 1996, Tom Aldrich wrote: > All, > > 'Tis a colorful time of year, and some student and faculty minds are on > color printing. We have a low-end color printer in our lab, and try to > restrict access to those who are in classes, such as Art or Communication, > that require this printing. Now, we're getting requests for more color > printing and in some cases, we need to be able to produce higher-quality > color printouts. > > How do you handle this? Do you have color printers in your labs? Do you > control access? How? Do you charge for color printing? If so, how much? > Also, if you charge and a student needs to print for a class - how do you > handle this? Or, do you let those individuals print for free? Any > outstanding stories of success or failure? Oh yes, does anyone work with > their local print shop on these issues? How has that worked out? > > Thanks, > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From Margaret.Worley Mon Nov 4 06:24:22 1996 From: Margaret.Worley (Margaret.Worley) Date: Thu Oct 5 10:00:19 2006 Subject: Apple Warranty vs Apple Certified Repair Message-ID: <01IBG74OOXZ8004UCG@PLU.edu> Tom, Since our campus is largely PC based, we do not support Macs, except very basic support in a Mac classroom in our department-managed general student user lab. We provide some trouble-shooting on those systems and if we can't ascertain the problem, it goes off-campus. Sorry we can't be of more assistance. Margaret Worley Asst. Dir., User Support Services Computing and Telecommunication Services Pacific Lutheran University > Date: Mon, 04 Nov 1996 12:05:22 +0000 (GMT) > From: aldrich@ups.edu (Tom Aldrich) > Subject: Apple Warranty vs Apple Certified Repair > To: Multiple recipients of list > Reply-to: nw-heat@nw-heat.org > All, > > I realize I'm taking a few issues to the group that don't pertain to the > discussion topics this Friday, but that's why I want to get them on the > general list now... > > We're having what appears to be increasing difficulty with failures on new > machines, either due to an increase in failure rate or an increase in the > number of new machines. We're looking at, once gain, becoming a certified > apple service center, though not for students. What are others doing? Are > you service centers, and do you handle failures out of the box on your own > or do you haul the box to a local service center for warranty work? > Whichever course you're following, how's it working for you? > > If you're running an Apple service center, is the Apple paperwork a big > problem - or ( another way at the question) - how much time is taken up > doing the paperwork on any given service order? > > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From irvw at calvin.linfield.edu Mon Nov 4 13:31:50 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: Linfield does not provide color printing in public labs and has no plans to do so, partly because of cost but also because of the problem of managing this resource. There are several color printers in non-public places (chem, theater, art depts, college relations). Often folks are able to make private arrangments for printing needs with these offices. -Irv From irvw at calvin.linfield.edu Mon Nov 4 13:37:00 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Apple Warranty vs Apple Certified Repair In-Reply-To: Message-ID: We are an apple certified repair center and are happy with the arrangment. I'm asking our repair person, Craig Luis, to respond in a little more detail. -Irv From ingerman at lclark.edu Mon Nov 4 14:13:59 1996 From: ingerman at lclark.edu (Bret Ingerman) Date: Thu Oct 5 10:00:19 2006 Subject: Color Printing Message-ID: We do support color printing...here's how: We have a Resource Lab that is staffed from 8:30 am to 7:00pm. In there are an Apple Color Laser and a Tek Dye-Sub Color Printer. These are connected to Novell Print Queues which broadcast them as Apple Laser printers to all of campus. Both PC's and Macs can print to it over the net, or people can go to the Resource Lab and print to it from there. Those wishing to print must first purchase a color printing coupon from our Computer Store. Each coupon has 10 numbers on it (1 thru 10) and each number represents $1 prepayment. Thus each coupon can be worth between $1 and $10 prepaid. We print the coupons ourselves (using ticket stock similar to that used for our theater). After having a coupon in hand, they then send their job to one of many color print queues. Each queue has three components: Printer Paper Size ------- ---- ----- Apple Letter Letter Phaser Legal Transparency So, pick one from each column and print to the appropriate named queue (i.e. APPLE_COLOR_LETTER_PAPER). The jobs are sent to the queue on HOLD and therefore must be released by our student workers. To release it, they collect the coupon and mark off the appropriate number of numbers: Color Laser prints are $1.00 and Color Dye-Sub (Phaser) prints are $5. This way our students don;t have to accept money and nothing is released until it is paid for. IF there is still "money" left on the coupon, we give it back to the student making the prints. The system works quite well. Departments have even bought cards for their faculty to share. --Bret P.S. I never got the orginal post of this...any ideas why? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bret Ingerman, Director e-mail: ingerman@lclark.edu Academic Technologies phone: (503) 768-7227 Lewis & Clark College fax: (503) 768-7228 0615 S.W. Palatine Hill Road url: http://www.lclark.edu/~ingerman Portland, OR 97219-7899 USA ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From Marianne.Colgrove at directory.Reed.EDU Mon Nov 4 14:16:36 1996 From: Marianne.Colgrove at directory.Reed.EDU (Marianne Colgrove) Date: Thu Oct 5 10:00:19 2006 Subject: Apple Warranty vs Apple Certified Repair Message-ID: <1992500@isis.Reed.EDU> Reed has an Apple service agreement, which we carry out in our Hardware Services Department. We service institutional and personally-owned computers. There are no chargebacks for college computers, and we charge $35/hour + 10% parts markup for privately owned computers. Its my feeling that once you decide to run a service department you might as well do it for students too and make a little revenue off it. Apple no longer has a "required parts" inventory, so that will help keep the cost down of being a service provider. The paperwork for Service Repair Orders is not a real problem. We use Apple Order for managing the whole parts ordering process, and it really works very well. We also have internal tracking paperwork (that we call action reports) for every job they do in the shop, whether or not it requires a parts exchange. Marianne From Margaret.Worley Mon Nov 4 09:49:52 1996 From: Margaret.Worley (Margaret.Worley) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof Message-ID: <01IBGEC4EPP4004UCG@PLU.edu> Tom, Our student user lab does not provide color printers. Media Services in the library does, however, and you should hear from those folks shortly. Our lab printing is restricted to 1 copy per person--laserjet printers printing on 3-hole punched recycled paper. Margaret Worley Asst. Dir., User Support Services Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 e-mail: worleyme@plu.edu phone: (206)535-8470 fax: (206)536-5099 From irvw at calvin.linfield.edu Tue Nov 5 09:36:13 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting Message-ID: Folks, Thought I'd distribute the schedule of events (as I understand them!) for this Friday: 9:30-10 Social time (I'll actually be set up and there at 9) 10:00-12 Session A WWW Issues/Tools Session B On-line Documentation 12:00-1 Lunch 1:00-3 Session A Help Desk Session B Residence Hall Networking I will have a networked Mac and projector in ONE of the rooms for both morning and afternoon sessions. I can't do both rooms, though. I believe the morning WWW Issues/Tools session needs this. If anyone needs anything else, please let me know. For those attending the board dinner on Thursday night, here's the scoop: Nick is expecting us at 6:30 but I doubt we'll order till 7. He's expecting individual checks and Keiko is ordering and paying for the wine ;) Lots of wine :-0 If you look at the campus map, you'll see route 99 runs past the college. If you're on 99 at the college heading toward Portland, Third Street (McMinnville's down town main drag) heads off to the right. Take it a few (4-5, but don't hold me to it) blocks. You'll see Mack Theater on the right with a big, conspicuous sigh. Directly across the street is Nick's Italian Cafe with a small descreet (just like us!) sign. OK. Am I forgetting anything? See you then. -Irv From aldrich at ups.edu Wed Nov 6 11:16:43 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting Message-ID: Il Signor Irv, Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? Tomo _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From irvw at calvin.linfield.edu Wed Nov 6 16:22:08 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting In-Reply-To: Message-ID: Well, I had 1.5 minutes free time today to try to affect a "god father" voice via email to warn about the dangers of bad credit, severed horses heads, forged Sicilian Visa papers, etc, etc. all to no avail. Sigh. Yeh, Nick accepts all popular forms of payment. Cash included, so I hear. -Irv On Wed, 6 Nov 1996, Tom Aldrich wrote: > Il Signor Irv, > > Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? > > Tomo > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From kpitter at willamette.edu Wed Nov 6 16:30:14 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting In-Reply-To: Message-ID: what time do we have to be there? --> Keiko On Wed, 6 Nov 1996, Irv Wiswall wrote: > Well, I had 1.5 minutes free time today to try to affect a "god father" > voice via email to warn about the dangers of bad credit, severed horses > heads, forged Sicilian Visa papers, etc, etc. all to no avail. > > Sigh. > > Yeh, Nick accepts all popular forms of payment. Cash included, so I hear. > > -Irv > > On Wed, 6 Nov 1996, Tom Aldrich wrote: > > > Il Signor Irv, > > > > Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? > > > > Tomo > > > > _______________________________________________________________________ > > Tom Aldrich, Academic Computing and Desktop Services > > Office of Information Systems > > U. of Puget Sound, Tacoma, WA, 98416,USA > > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > > > > > > From irvw at calvin.linfield.edu Wed Nov 6 16:23:25 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting In-Reply-To: Message-ID: PS a good friend of my pays off his tab at Nicks with sundried tomatoes. Maybe you can work something similar out with him. -Irv On Wed, 6 Nov 1996, Tom Aldrich wrote: > Il Signor Irv, > > Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? > > Tomo > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From weisman at pacificu.edu Wed Nov 6 17:03:54 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: Well, we have a Tektronix Phaser printer. It is a very high end, larger format, wildly expensive to run model. It's located in Ed. Tech. where they charge $1.50/page. We're looking at either a smaller Tektronix Phaser, or a Fargo dye sub printer. We have one now printing ID cards and the color is good and it seems reasonably priced to operated. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ On Mon, 4 Nov 1996, Tom Aldrich wrote: > All, > > 'Tis a colorful time of year, and some student and faculty minds are on > color printing. We have a low-end color printer in our lab, and try to > restrict access to those who are in classes, such as Art or Communication, > that require this printing. Now, we're getting requests for more color > printing and in some cases, we need to be able to produce higher-quality > color printouts. > > How do you handle this? Do you have color printers in your labs? Do you > control access? How? Do you charge for color printing? If so, how much? > Also, if you charge and a student needs to print for a class - how do you > handle this? Or, do you let those individuals print for free? Any > outstanding stories of success or failure? Oh yes, does anyone work with > their local print shop on these issues? How has that worked out? > > Thanks, > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From weisman at pacificu.edu Wed Nov 6 17:05:20 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Apple Warranty vs Apple Certified Repair In-Reply-To: Message-ID: We're an Apple "Plus" service center. The paperwork is not bad, though there reimbursement system for warranty work is typical. The credits folks and the debits folks don't talk to each other. If you'd like more info I can get you in touch with our service person. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ On Mon, 4 Nov 1996, Tom Aldrich wrote: > All, > > I realize I'm taking a few issues to the group that don't pertain to the > discussion topics this Friday, but that's why I want to get them on the > general list now... > > We're having what appears to be increasing difficulty with failures on new > machines, either due to an increase in failure rate or an increase in the > number of new machines. We're looking at, once gain, becoming a certified > apple service center, though not for students. What are others doing? Are > you service centers, and do you handle failures out of the box on your own > or do you haul the box to a local service center for warranty work? > Whichever course you're following, how's it working for you? > > If you're running an Apple service center, is the Apple paperwork a big > problem - or ( another way at the question) - how much time is taken up > doing the paperwork on any given service order? > > Tom > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From weisman at pacificu.edu Wed Nov 6 17:15:49 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting In-Reply-To: Message-ID: As always, there is a problem. I have to interview an applicant at 5:30 on Thursday. ergo, and depending upon the quality of the applicant, I may be a bit late (I think it's about 30 minutes from here to McMinnvile). -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ From aldrich at ups.edu Thu Nov 7 10:25:34 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting Message-ID: Irv, If only I could sing like Pavarotti... Tom At 7:39 AM 11/6/96, Irv Wiswall wrote: >PS a good friend of my pays off his tab at Nicks with sundried tomatoes. >Maybe you can work something similar out with him. > >-Irv > >On Wed, 6 Nov 1996, Tom Aldrich wrote: > >> Il Signor Irv, >> >> Molto bene!! Grazie! Accepte Nick cardite de credito? Visa? >> >> Tomo >> >> _______________________________________________________________________ >> Tom Aldrich, Academic Computing and Desktop Services >> Office of Information Systems >> U. of Puget Sound, Tacoma, WA, 98416,USA >> email: aldrich@ups.edu, Work Phone: (206)756-3479 >> >> >> >> _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From irvw at calvin.linfield.edu Thu Nov 7 10:18:28 1996 From: irvw at calvin.linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Fall meeting In-Reply-To: Message-ID: Mabye you could promise NOT to sing ... -Irv From pietrasp at elwha.evergreen.edu Thu Nov 7 21:11:06 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Thu Oct 5 10:00:19 2006 Subject: communication package suggestions In-Reply-To: Message-ID: I need suggestions on a no cost communication package which can be used on Macs which supports VT100, kermit file transfer and connected ansi printing. If the package runs on Mac ver 7.5 or lower it would be wonderful. If the same package would run on Windows systems so much the better. Our support center has been implementing modems with whatever software comes with it. This has caused us some support problems as faculty email is on our internet node using "pine" under UNIX. thanks From pietrasp at elwha.evergreen.edu Thu Nov 7 21:17:10 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof In-Reply-To: Message-ID: We also have had requests but the Computer Center does not yet support color printing. The Library and Science Lab have color printers HP deskjet and scan jet I think. The science printer is only for specific programs which have budgeted for supplies. The Library system is for anyone at no cost but they do ask for limits and only for images used from the library. We are thinking of implementing a scan jet or somesuch thing when I get around to it for limited non-network connected output. No sure of there will be a cost, but I'd rather no have it at cost. I want it free for limited use and focusd on images only. I'd really rather have a higher quality laser printer and place it in photo services. We will continue no-cost non-color laser printing. Anyone on our campus net can print to a variety of selected printers. pete From kpitter at willamette.edu Fri Nov 8 06:36:12 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: requests Message-ID: Hi to those folks attending today's fall meeting. I'll try to announce this at the meeting this morning, but could someone please volunteer to be a scribe for each session? I'd like to place a summary (and conclusion??? or action items?) for each section on our sparse Web page. btw, I will note that Jeb Weisman did deliver the NW-HEAT logo to me...so I'll try to get that up this weekend. --> Keiko From kpitter at willamette.edu Sat Nov 9 13:44:42 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: Thank you Irv Message-ID: Irv Thank you very much for hosting our fall meeting...and for that yummy lunch. And the rest of folks who attended--another successful get together--what can I say? Willamette certainly walked away with several good ideas--all ready for implementation! Scribes??? Would you e-mail your notes to me, if you haven't already given it to one of the Willamette people? Thank you. --> Keiko From pietrasp at elwha.evergreen.edu Sat Nov 9 22:16:39 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Thu Oct 5 10:00:19 2006 Subject: Conf Victoria March 1997 re training In-Reply-To: Message-ID: I'm posting as I promised. The url for the conference site and contents is www.uvcs.uvic.ca/tecweb/letthome.htm I have no basis for judging this conference yet. ================== THE LEADING EDGE TRAINING TECHNOLOGIES (LETT) CONFERENCE The annual conference is designed to help training and business professionals meet the competitive training challenges of the nineties through the use of leading edge training technologies. Explore the uses, variety, and availability of the latest training technologies, and decide which technologies you can use to enhance and enrich your educational and training programs. Understand the cost and benefit of these new training technologies and their impact on your organization. Identify predicted changes in education and business environments which can affect your strategic planning. HOSTED BY: Technology, Engineering, and Computing (TEC) Programs Division of Continuing Studies University of Victoria THE LETT CONFERENCES ARE OF INTEREST TO: Middle and senior managers from industry and business Leaders from all levels of government Consultants and trainers using emerging training technologies Educators from universities, colleges, and school districts Researchers who investigate and report on the use and the effects of training technologies Education and training software developers Our Next Conference Is: LETT'97 MARCH 18 - 19, 1997 VICTORIA CONFERENCE CENTRE VICTORIA, BRITISH COLUMBIA, CANADA THEME: Training Technologies for the Future: Opportunities and Challenges FEATURING: Keynote speakers, plenary panel, concurrent presentations, networking lunch and Conference Proceedings Under the conference theme of Training Technologies for the Future: Opportunities and Challenges, some of the topics being considered for workshops and papers for LETTU97 are: New dimensions in distance education Training in the global marketplace Collaboration with partners Facilitating learning in the workplace, the classroom and at home The future of universities and colleges as training centres Accreditation -- Who owns it? The corporatizing of academia Educational simulations for the Internet Technology and the changing roles of instructors and learners in organizations and institutions Intellectual property: Who owns knowledge? CyberSchools and Virtual Universities Keeping up with the latest advances in training technologies Gender issues and technology The design and evaluation of instructional technologies Case studies: Speakers are invited to speak as individuals From aldrich at ups.edu Mon Nov 11 11:50:51 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Thank you Irv Message-ID: Irv, I'll just add to the thanks! The Fri dinner was super, and lunch was indeed yummy. Thanks for having it catered! You've got a lovely campus there - often I found my attention drifting off to the beautiful reds and yellows of the leaves outside. I'd also like to thank the organizers of the sessions, who did a great job of letting us wonder but bringing us back when necessary. Thanks! Tom P.S. Raney and I had breakfast at Tommy's on 99, and let me tell you - that was the real McCoy! At 4:37 AM 11/9/96, Keiko Pitter wrote: >Irv >Thank you very much for hosting our fall meeting...and for that yummy lunch. > >And the rest of folks who attended--another successful get together--what >can I say? Willamette certainly walked away with several good ideas--all >ready for implementation! > >Scribes??? Would you e-mail your notes to me, if you haven't already >given it to one of the Willamette people? Thank you. > > >--> Keiko _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From SKOMSKY at shuttle.admcs.wwu.edu Mon Nov 11 12:03:00 1996 From: SKOMSKY at shuttle.admcs.wwu.edu (Susan Komsky) Date: Thu Oct 5 10:00:19 2006 Subject: Thank you Irv Message-ID: <32878AE1@shuttle.admcs.wwu.edu> Irv, Let me add my thanks for all your efforts. Lisa and I found Linfield as beautiful and as hospitable as "advertised". And dinner at Nick's was well worth the trip! The sessions went well and both Lisa and I made new connections with staff all over the Northwest. See you at the next NW-HEAT. Sue Komsky ---------- From: nw-heat To: Multiple recipients of list Subject: Re: Thank you Irv Date: Monday, November 11, 1996 9:32AM Irv, I'll just add to the thanks! The Fri dinner was super, and lunch was indeed yummy. Thanks for having it catered! You've got a lovely campus there - often I found my attention drifting off to the beautiful reds and yellows of the leaves outside. I'd also like to thank the organizers of the sessions, who did a great job of letting us wonder but bringing us back when necessary. Thanks! Tom P.S. Raney and I had breakfast at Tommy's on 99, and let me tell you - that was the real McCoy! At 4:37 AM 11/9/96, Keiko Pitter wrote: >Irv >Thank you very much for hosting our fall meeting...and for that yummy lunch. > >And the rest of folks who attended--another successful get together--what >can I say? Willamette certainly walked away with several good ideas--all >ready for implementation! > >Scribes??? Would you e-mail your notes to me, if you haven't already >given it to one of the Willamette people? Thank you. > > >--> Keiko _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From weisman at pacificu.edu Mon Nov 11 12:30:11 1996 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Thank you Irv In-Reply-To: <32878AE1@shuttle.admcs.wwu.edu> Message-ID: And despite being a second day no-show, my thanks as well. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | Academic Computing Forest Grove, OR (503)359-2959 (fax) | | & Network Service 97116 | +-----------------------------------------------------------------------+ On Mon, 11 Nov 1996, Susan Komsky wrote: > > Irv, > > Let me add my thanks for all your efforts. Lisa and I found Linfield as > beautiful and as hospitable as "advertised". And dinner at Nick's was well > worth the trip! The sessions went well and both Lisa and I made new > connections with staff all over the Northwest. > > See you at the next NW-HEAT. > > Sue Komsky > ---------- > From: nw-heat > To: Multiple recipients of list > Subject: Re: Thank you Irv > Date: Monday, November 11, 1996 9:32AM > > Irv, > > I'll just add to the thanks! The Fri dinner was super, and lunch was > indeed yummy. Thanks for having it catered! You've got a lovely campus > there - often I found my attention drifting off to the beautiful reds and > yellows of the leaves outside. I'd also like to thank the organizers of > the sessions, who did a great job of letting us wonder but bringing us back > when necessary. > > Thanks! > Tom > > P.S. Raney and I had breakfast at Tommy's on 99, and let me tell you - that > was the real McCoy! > > At 4:37 AM 11/9/96, Keiko Pitter wrote: > >Irv > >Thank you very much for hosting our fall meeting...and for that yummy > lunch. > > > >And the rest of folks who attended--another successful get together--what > >can I say? Willamette certainly walked away with several good ideas--all > >ready for implementation! > > > >Scribes??? Would you e-mail your notes to me, if you haven't already > >given it to one of the Willamette people? Thank you. > > > > > >--> Keiko > > _______________________________________________________________________ > Tom Aldrich, Academic Computing and Desktop Services > Office of Information Systems > U. of Puget Sound, Tacoma, WA, 98416,USA > email: aldrich@ups.edu, Work Phone: (206)756-3479 > > > > From dasema at PLU.edu Mon Nov 11 18:29:28 1996 From: dasema at PLU.edu (dasema@PLU.edu) Date: Thu Oct 5 10:00:19 2006 Subject: Thank you Irv Message-ID: <01IBQ79QC38G000GA5@PLU.edu> My two staff members found the sessions really useful and enjoyed meeting all of the staff who attended. Irv thanks for putting it together, the dinner and the logistics. You are a wonderful host. From worleyme at PLU.edu Fri Nov 15 01:27:19 1996 From: worleyme at PLU.edu (Margaret Worley) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? Message-ID: <01IBVBW08SL0001JGN@PLU.edu> Hi everyone, I enjoyed the discussions in Linfield and appreciate the work that went into setting up the conference. At the moment, however, I'm looking for information. Do any of you rent out your computer facilities to outside groups, i.e., conference groups, etc.? If so, what are your guidelines, costs, support problems? This information is needed for an upcoming meeting with our conference people. Thanks in advance for your help. Margaret Worley Asst. Dir., User Support Services Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 e-mail: worleyme@plu.edu phone: (206)535-8470 fax: (206)536-5099 From aldrich at ups.edu Fri Nov 15 11:18:05 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? Message-ID: Margaret, We rented out some of our computer labs this summer. I believe we charged $1,000/wk for a lab. I will never do it again. We discovered that at least in our area, it was to disruptive given that we supported summer school, a summer camp for local kids called Academic Challenge, and had (as always) much work to do over the summer in the labs. I find supporting this effort often involves zapping the software on the hard drive, loading up the configuration the group needs, then zapping that and reloading the original configuration. Once a group starts paying you any money, then they also expect you'll drop what you're doing to attend to their problems, which are of course urgent given they've only got one week to cover all their conference areas. Hours matter, which means you almost have to put them at the top of the priority list to offer them the service they need. Of course if you have a conference that pulls in a lot of money for the school, and compuing access is a critical component of the total picture, saying no may not be possible. In this case, I would strongly encourage the group to provide their own computer support, including the software work involved in setting up the lab. I would not charge them extra for the lab use, and make clear to them that you have much much other work to do in the summer and cannot promise the prompt response they might require. That's my two cents. Of course if all they do is come in and use your standard software, your task is much easier. Tom At 12:20 AM 11/15/96, Margaret Worley wrote: >Hi everyone, > >I enjoyed the discussions in Linfield and appreciate the work that >went into setting up the conference. At the moment, however, I'm >looking for information. > >Do any of you rent out your computer facilities to outside groups, >i.e., conference groups, etc.? > >If so, what are your guidelines, costs, support problems? > >This information is needed for an upcoming meeting with our >conference people. Thanks in advance for your help. > >Margaret Worley >Asst. Dir., User Support Services >Computing and Telecommunication Services >Pacific Lutheran University >Tacoma, WA 98447 >e-mail: worleyme@plu.edu >phone: (206)535-8470 >fax: (206)536-5099 _______________________________________________________________________ Tom Aldrich, Academic Computing and Desktop Services Office of Information Systems U. of Puget Sound, Tacoma, WA, 98416,USA email: aldrich@ups.edu, Work Phone: (206)756-3479 From kpitter at willamette.edu Fri Nov 15 10:58:50 1996 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? In-Reply-To: <01IBVBW08SL0001JGN@PLU.edu> Message-ID: > Do any of you rent out your computer facilities to outside groups, > i.e., conference groups, etc.? Yes, we do... reluctantly. > If so, what are your guidelines, costs, support problems? If an event is sponsored by a faculty member (such as national writing project), we do this without fee. We provide all support staff, etc. If it is an outside group (e.g. summer conference), depends on the content. Also, depending on the group, we charge as much as $1000 a week (at which point many groups decline).. If support is needed, we will provide staff for fee of $40/hr. From dasema at PLU.edu Fri Nov 15 12:36:48 1996 From: dasema at PLU.edu (MaryAnn Dase, PhD) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? Message-ID: <01IBVG4YMNDO001JGN@PLU.edu> Funny you should ask, the Conference supervisor is meeting with me and the Computer Lab supervisor to discuss rental for conferences. We haven't provided the service before. MaryAnn Dase,Ph.D. Executive Director, Information Resources Pacific Lutheran University Tacoma, WA 98447-0003 (206) 535-7504 FAX: (206) 535-7315 From Marianne.Colgrove at directory.Reed.EDU Fri Nov 15 14:33:30 1996 From: Marianne.Colgrove at directory.Reed.EDU (Marianne Colgrove) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? Message-ID: <2079444@isis.Reed.EDU> We charge $100 a day for use of our computer lab by non-profit groups. (We develop case-by-case pricing for for-profit organizations, depending on the nature of their program.) We will also setup computers for organizations who don't need the whole lab. That costs $75 for the first day, $25 for each additional day and $10 for each additional machine. Most groups balk at paying the rates - I think we've only done it once. Marianne mcolgrove@reed.edu From pietrasp at elwha.evergreen.edu Wed Nov 20 21:30:55 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? In-Reply-To: <01IBVBW08SL0001JGN@PLU.edu> Message-ID: Evergreen rents out its labs on a full or half day basis only. Cost is $240 per 8hr day and includes computer systems, overhead, LCD computer display, and laser printing. Any special software used or required, which does not currently exist on our systems, needs to be examined and tested at $40 per hour staff time. We've had about $5000 in usage during year, especailly in summer. Of course curriculum needs come first. pete On Fri, 15 Nov 1996, Margaret Worley wrote: > Hi everyone, > > I enjoyed the discussions in Linfield and appreciate the work that > went into setting up the conference. At the moment, however, I'm > looking for information. > > Do any of you rent out your computer facilities to outside groups, > i.e., conference groups, etc.? > > If so, what are your guidelines, costs, support problems? > > This information is needed for an upcoming meeting with our > conference people. Thanks in advance for your help. > > Margaret Worley > Asst. Dir., User Support Services > Computing and Telecommunication Services > Pacific Lutheran University > Tacoma, WA 98447 > e-mail: worleyme@plu.edu > phone: (206)535-8470 > fax: (206)536-5099 > From hobbs at uofport.edu Fri Nov 22 10:06:21 1996 From: hobbs at uofport.edu (Eric A. Hobbs) Date: Thu Oct 5 10:00:19 2006 Subject: Fall Colors - Printing thereof Message-ID: We have a couple of color printers in the lab. There is an HP1600 inkjet and there is a Tektronix dye sublimation(?) printer of some type. I believe we charge about $1.00 per page. I'm not sure because I don't manage the labs. Our solution for lab printing is a technological one, I suppose. Each computer lab has a PC running WinNT Workstation that is for lab employees only and we give some printer management permissions to those employees. The network print queues for these color printers are normally paused. Users can submit jobs as they wish, but the job will not be released to the printer until they pay up. Only after which, the lab employee will release the print job. After the job is printed, the queue is paused again. From what I've seen, it works very well, and we don't really need to worry too much about the problems associated with honor systems. The print queues for these printers are Windows NT Server-based, by the way. It appears that this crowd is pretty much Mac users, so this suggestion probably won't help much. UP is about 70% PC and 30% Mac. --Eric Hobbs ------------------------------------------------------------------------------ Eric A. Hobbs (hobbs@uofport.edu) - -- ---=- -===-====(-: UNIX System Manager, University of Portland :-o===-==--=--- -- - ------------------------------------------------------------------------------ From pietrasp at elwha.evergreen.edu Sun Nov 24 11:22:32 1996 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Thu Oct 5 10:00:19 2006 Subject: Spring Session topic requests Message-ID: ----------------------- SUBJECT: Spring NW-HEAT Conference -- Session Topic suggestions The Spring NW-HEAT Conference will be held at Evergreen State College in Olympia, WA. Your suggestions on session topics is greatly appreciated. Please reply to this message by Dec 16, 1996. Kindly indicate your session topic suggestions. If you can indicate two questions to facilitate thought for each suggestion, it would be appreciated but not required. An indication of why you think the topic relevant would help. The session topics at the Fall 96 Conference at Linfield were Help Desk WWW Issues/Tools On-line Documentation Residence Hall Networking. Thanks for you help and suggestions. From dasema at plu.edu Sun Nov 24 16:11:10 1996 From: dasema at plu.edu (MaryAnn Dase, PhD) Date: Thu Oct 5 10:00:19 2006 Subject: Spring Session topic requests Message-ID: <01IC888EFRVG0018OE@plu.edu> The changes in connectivity are coming more quickly as the vendors update their products. Many of the members use 3-Com equipment. We might talk about how the increasing demands for bandwidth need to be planned for. Compare the standards for design and materials we are using. If it wasn't too objectionable, we could get a TECHNICAL person not a SALES person from one of the companies to come and talk with us about the future. Or we could just discuss where we are and where we are going among ourselves. MaryAnn Dase,Ph.D. Executive Director, Information Resources Pacific Lutheran University Tacoma, WA 98447-0003 (206) 535-7504 FAX: (206) 535-7315 From kuwahard at ucs.orst.edu Sun Nov 24 23:17:51 1996 From: kuwahard at ucs.orst.edu (Daniel "Tiger" Kuwahara) Date: Thu Oct 5 10:00:19 2006 Subject: Do you rent out your facilities? In-Reply-To: <01IBVBW08SL0001JGN@PLU.edu> Message-ID: This is our lab usage policy for our five computer labs on the Oregon State University campus. "Other groups (aside from OSU classes) should make arrangements through the Facility Coordinator, additionally paying a fee as follows: During operating hours: $27.00/hr. Outside operating hours: $58.00/hr. Commercial Vendors will pay $40.00/hr. and $87.00/hr., respectively. " Our complete lab usage policy is located at "http:\\blimpy.kerrlab.orst.edu" Goto Facility Policies, then goto SCF Computer Classroom Usage Policy. Daniel K. ///////////////////////////////////////////////////////////////////////////// Daniel T. Kuwahara "The greatness of one's sorrow when parting is Technical Support the evidence of one's love, so... If one fears Student Computing Facilities sadness, one wouldn't be able to love Oregon State University anything." kuwahard@ucs.orst.edu --Belldandy "Don't Fear Sorrow" http://www.orst.edu/~kuwahard --Ah My Goddess! \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ On Fri, 15 Nov 1996, Margaret Worley wrote: > Hi everyone, > > I enjoyed the discussions in Linfield and appreciate the work that > went into setting up the conference. At the moment, however, I'm > looking for information. > > Do any of you rent out your computer facilities to outside groups, > i.e., conference groups, etc.? > > If so, what are your guidelines, costs, support problems? > > This information is needed for an upcoming meeting with our > conference people. Thanks in advance for your help. > > Margaret Worley > Asst. Dir., User Support Services > Computing and Telecommunication Services > Pacific Lutheran University > Tacoma, WA 98447 > e-mail: worleyme@plu.edu > phone: (206)535-8470 > fax: (206)536-5099 > > From aldrich at ups.edu Mon Nov 25 12:11:21 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Spring Session topic requests Message-ID: That's a good point about changes in connectivity. Who knows what will be hot this spring. Perhaps we could try out Keiko's idea - less structure in this session. Let the network folks get together and talk about how it's going. Or, create a network list in nwheat and let them chat it out. Tom At 5:56 AM 11/24/96, MaryAnn Dase, PhD wrote: >The changes in connectivity are coming more quickly as the vendors >update their products. Many of the members use 3-Com equipment. We >might talk about how the increasing demands for bandwidth need to be >planned for. Compare the standards for design and materials we are >using. If it wasn't too objectionable, we could get a TECHNICAL >person not a SALES person from one of the companies to come and talk >with us about the future. Or we could just discuss where we are and >where we are going among ourselves. >MaryAnn Dase,Ph.D. >Executive Director, Information Resources >Pacific Lutheran University >Tacoma, WA 98447-0003 >(206) 535-7504 >FAX: (206) 535-7315 From aldrich at ups.edu Wed Nov 27 17:46:59 1996 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Thanks Message-ID: All, I just wanted to thank everyone that responded to my queries about color printing and apple repair. It's helped quite a lot. I also learned a lot about how others handle renting labs from the PLU query. Hope everyone has a super Thanksgiving holiday, if you get them off. Tom P.S. I finally checked out the NWHEAT home page - Wow! The logo was really worth waiting for, Jeb!