From psheehan at odin.clark.edu Tue Jul 1 15:23:26 1997 From: psheehan at odin.clark.edu (Phil Sheehan) Date: Fri Jul 16 16:34:31 2004 Subject: need your input in setting priorities Message-ID: Response from Clark College > >Indicate priority for the following: > > > 5 Data Warehousing > 1 Access & Security > 3 Routing > 6 Curriculum Design > 4 Keeping Network Statistics > 2 Others (describe):Ethernet Switching > > > _ > > From krupicka at pacificu.edu Tue Jul 1 16:38:00 1997 From: krupicka at pacificu.edu (Ted Krupicka) Date: Fri Jul 16 16:34:31 2004 Subject: Lab support contract Message-ID: Hi folks, At the spring meeting, some of you talked a lab support contract that you were making departments sign before they could setup their own computer labs. Would anyone be willing to share your contracts with us? I'd like to take a look at the issues you have covered in them. If you have guidelines for labs but not a full contract I'd love to see that as well. Regards, -Ted Krupicka __________________________________________________________________________ University Information Services Network and UNIX Administrator Pacific University Phone: (503) 359-2927 2043 College Way Box 674 Fax: (503) 359-2959 Forest Grove, OR 97116 Internet: krupicka@pacificu.edu __________________________________________________________________________ From aldrich at ups.edu Tue Jul 1 18:55:45 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:31 2004 Subject: Lab support contract Message-ID: we'd be interested in that too... (don't have any) Tom At 4:42 PM 7/1/97, Ted Krupicka wrote: >Hi folks, > >At the spring meeting, some of you talked a lab support contract that you >were making departments sign before they could setup their own computer >labs. Would anyone be willing to share your contracts with us? I'd like >to take a look at the issues you have covered in them. If you have >guidelines for labs but not a full contract I'd love to see that as well. > >Regards, > > -Ted Krupicka >__________________________________________________________________________ >University Information Services Network and UNIX Administrator >Pacific University Phone: (503) 359-2927 >2043 College Way Box 674 Fax: (503) 359-2959 >Forest Grove, OR 97116 Internet: krupicka@pacificu.edu >__________________________________________________________________________ From weisman at pacificu.edu Thu Jul 10 14:50:48 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:31 2004 Subject: Help Desk Hoe-down announcement Message-ID: On July 30, 1997 Pacific University will host the NW-HEAT Help Desk Hoe-down Here's the scoop: Each NW-HEAT school and anyone else is invited to send one or two representatives to this meeting. There are a few separate goals here. 1) Help Desk was a significant area of discussion at the Spring NW-HEAT meeting (again, thanks to Pete and TESC crew). It was suggested that a group of our various help desk/techno folks get together to continue the Spring discussion on help desk software and issues. This crew would create a base spec for help desk software (or start that process) that NW-HEAT and others might adopt so that ultimately we would have the capacity to all share or even integrate our help desk knowledgebase. Sort of a standard for minimum content and formats. 2) This is really the first working group to come out of NW-HEAT (I believe). Therefore, this is an opportunity to get a sense of a model that could be applied in the future to other endeavors. 3) Take the opportunity for a group, other than the overzealous Directors/VPs to push onward. I'll follow-up next week with a semi-formal agenda and directions. In the interim, assume that coffee/tea starts at 9 AM, pizza is around noon, and adjournment is around 4 PM. What I do need is a tentative number of attendees from each institution so I can maker certain to reserve large enough meeting spaces and order enough food and drinks. Would folks also send on any agenda or focus items they'd like to see if we can shoehorn in. I'd suggest everyone subscribe to the help-desk@nw-heat.org mailing list, and get that going as a collaborative space. For instructions, visit the web page at www.nw-heat.org (it's listproc@nw-heat.org then: subscribe help-desk ) Finally, perhaps we should contact a number software vendors and see if they can send out some demos for this group to review. What do you think? -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From kuwahard at ucs.orst.edu Fri Jul 11 00:08:05 1997 From: kuwahard at ucs.orst.edu (Daniel T. Kuwahara) Date: Fri Jul 16 16:34:31 2004 Subject: Lab Fees... Message-ID: I work for the Student Computing Facilities at Oregon State University, and we wondering how much do other schools charge for outside use of their facilities. We are trying to re-evaluate our current pricing guide. Daniel Kuwahara Tech Support, Student Computing Facilities, Oregon State University Daniel T. Kuwahara kuwahard@ucs.orst.edu From rellis at ups.edu Fri Jul 11 13:39:27 1997 From: rellis at ups.edu (Raney Ellis) Date: Fri Jul 16 16:34:31 2004 Subject: Position Announcement In-Reply-To: Message-ID: The University of Puget Sound has the following position available. Please post as appropriate and circulate. Thanks. Raney Ellis SERVER SYSTEMS ADMINISTRATOR Full-time position; begins September 1, 1997. Responsible for administration of Windows NT- and UNIX-based server systems, including user account maintenance; operating system management; installation and configuration of applications; configuration of network services; system and application security; planning for expansion of services. Bachelor's degree, plus at least two years of system administration experience in either an NT or UNIX environment (experience in both desirable). Ability to write administrative language scripts; solid understanding of at least one operating system; familiarity with fundamental networking/distributed computing environments; strong interpersonal, communication, and organizational skills; independent problem-solving; and self-direction also required. Interested individuals are encouraged to submit application materials postmarked no later than August 1, 1997 to insure consideration. Submit interest letter, resume and names of three references to: Systems Administrator Search University of Puget Sound P.O. Box 7297 Tacoma, WA 98407 An Equal Opportunity, Affirmative Action Educator/Employer. From aldrich at ups.edu Wed Jul 16 13:01:51 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:31 2004 Subject: Lab Fees... Message-ID: Daniel, Pulled this from prior discussions... Evergreen State College Evergreen rents out its labs on a full or half day basis only. Cost is $240 per 8hr day and includes computer systems, overhead, LCD computer display, and laser printing. Any special software used or required, which does not currently exist on our systems, needs to be examined and tested at $40 per hour staff time. (from Pete) We've had about $5000 in usage during year, especailly in summer. Of course curriculum needs come first. Reed College We charge $100 a day for use of our computer lab by non-profit groups. (We develop case-by-case pricing for for-profit organizations, depending on the nature of their program.) We will also setup computers for organizations who don't need the whole lab. That costs $75 for the first day, $25 for each additional day and $10 for each additional machine. Most groups balk at paying the rates - I think we've only done it once. (from Marianne) Willammette If an event is sponsored by a faculty member (such as national writing project), we do this without fee. We provide all support staff, etc. If it is an outside group (e.g. summer conference), depends on the content. Also, depending on the group, we charge as much as $1000 a week (at which point many groups decline).. If support is needed, we will provide staff for fee of $40/hr. (from Keiko) U. of Puget Sound Can't find what I sent on this, but we're limiting this as much as possible and are just renting out two days this summer. We're charging $250 per day per lab and throwing in support as needed. (from Tom) > >Do you provide support? If so, is there an additional charge? Yes. Depends on the type of support needed. About $40 per hour. At 12:12 AM 7/11/97, Daniel T. Kuwahara wrote: > I work for the Student Computing Facilities at Oregon State >University, and we wondering how much do other schools charge for outside >use of their facilities. We are trying to re-evaluate our current pricing >guide. > > Daniel Kuwahara > >Tech Support, Student Computing Facilities, Oregon State University > > Daniel T. Kuwahara kuwahard@ucs.orst.edu From kpitter at willamette.edu Wed Jul 16 13:03:40 1997 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:31 2004 Subject: Lab Fees... In-Reply-To: Message-ID: Tom You're really good at organizaing and summarizing various issues..and responses. Would you like an access to the Web page so you can post these on the Web? --> Keiko On Wed, 16 Jul 1997, Tom Aldrich wrote: > Daniel, > > Pulled this from prior discussions... > > Evergreen State College > > Evergreen rents out its labs on a full or half day basis only. Cost is > $240 per 8hr day and includes computer systems, overhead, LCD computer > display, and laser printing. Any special software used or required, > which does not currently exist on our systems, needs to be examined and > tested at $40 per hour staff time. > (from Pete) > > We've had about $5000 in usage during year, especailly in summer. Of > course curriculum needs come first. > > Reed College > > We charge $100 a day for use of our computer lab by non-profit groups. (We > develop case-by-case pricing for for-profit organizations, depending on the > nature of their program.) We will also setup computers for organizations who > don't need the whole lab. That costs $75 for the first day, $25 for each > additional day and $10 for each additional machine. Most groups balk at paying > the rates - I think we've only done it once. > (from Marianne) > > Willammette > > If an event is sponsored by a faculty member (such as national writing > project), we do this without fee. We provide all support staff, etc. > > If it is an outside group (e.g. summer conference), depends on the content. > Also, depending on the group, we charge as much as $1000 a week (at which > point many groups decline).. If support is needed, we will provide staff > for fee of $40/hr. > (from Keiko) > > U. of Puget Sound > > Can't find what I sent on this, but we're limiting this as much as possible > and are just renting out two days this summer. We're charging $250 per day > per lab and throwing in support as needed. > (from Tom) > > >Do you provide support? If so, is there an additional charge? > Yes. Depends on the type of support needed. About $40 per hour. > At 12:12 AM 7/11/97, Daniel T. Kuwahara wrote: > > I work for the Student Computing Facilities at Oregon State > >University, and we wondering how much do other schools charge for outside > >use of their facilities. We are trying to re-evaluate our current pricing > >guide. > > > > Daniel Kuwahara > > > >Tech Support, Student Computing Facilities, Oregon State University > > > > Daniel T. Kuwahara kuwahard@ucs.orst.edu > > > From aldrich at ups.edu Wed Jul 16 19:14:01 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:31 2004 Subject: Lab Fees... Message-ID: Keiko, Thanks for the comments and the offer. However, what I'd really like is for someone else to step forward and do that. We need a volunteer. Tom At 1:03 PM 7/16/97, Keiko Pitter wrote: >Tom >You're really good at organizaing and summarizing various issues..and >responses. Would you like an access to the Web page so you can post >these on the Web? > >--> Keiko > > > > >On Wed, 16 Jul 1997, Tom Aldrich wrote: > >> Daniel, >> >> Pulled this from prior discussions... >> >> Evergreen State College >> >> Evergreen rents out its labs on a full or half day basis only. Cost is >> $240 per 8hr day and includes computer systems, overhead, LCD computer >> display, and laser printing. Any special software used or required, >> which does not currently exist on our systems, needs to be examined and >> tested at $40 per hour staff time. >> (from Pete) >> >> We've had about $5000 in usage during year, especailly in summer. Of >> course curriculum needs come first. >> >> Reed College >> >> We charge $100 a day for use of our computer lab by non-profit groups. (We >> develop case-by-case pricing for for-profit organizations, depending on the >> nature of their program.) We will also setup computers for >>organizations who >> don't need the whole lab. That costs $75 for the first day, $25 for each >> additional day and $10 for each additional machine. Most groups balk at >>paying >> the rates - I think we've only done it once. >> (from Marianne) >> >> Willammette >> >> If an event is sponsored by a faculty member (such as national writing >> project), we do this without fee. We provide all support staff, etc. >> >> If it is an outside group (e.g. summer conference), depends on the content. >> Also, depending on the group, we charge as much as $1000 a week (at which >> point many groups decline).. If support is needed, we will provide staff >> for fee of $40/hr. >> (from Keiko) >> >> U. of Puget Sound >> >> Can't find what I sent on this, but we're limiting this as much as possible >> and are just renting out two days this summer. We're charging $250 per day >> per lab and throwing in support as needed. >> (from Tom) >> > >Do you provide support? If so, is there an additional charge? >> Yes. Depends on the type of support needed. About $40 per hour. >> At 12:12 AM 7/11/97, Daniel T. Kuwahara wrote: >> > I work for the Student Computing Facilities at Oregon State >> >University, and we wondering how much do other schools charge for outside >> >use of their facilities. We are trying to re-evaluate our current pricing >> >guide. >> > >> > Daniel Kuwahara >> > >> >Tech Support, Student Computing Facilities, Oregon State University >> > >> > Daniel T. Kuwahara kuwahard@ucs.orst.edu >> >> >> From weisman at pacificu.edu Mon Jul 21 20:25:18 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:31 2004 Subject: Update: Help Desk Day at Pacific Message-ID: Greetings all. I thought I'd take a minute to update you on the Help Desk Gathering status. I'm sending this to both the general nw-heat list and the help-desk list, so forgive duplication. Please read the whole message. Transportation directions will follow in another e-mail. So far I have the following e-mail confirms: Institution Attendees Willamette 2 L & C 3 NW Law School 2 TIUA 1 George Fox 1 UofP 1 PLU 1 TESC 2 or 3 Pacific 3 If you're planning on coming, please let me know (or if you have to cancel). Partly that's my compulsive nature, and Partly, I want to reserve the right size room and order adequate pizza, etc. If there are specific topics you'd be interested in covering, send 'em along. I'll try to organize them along common threads so work still gets done, but key issues are addressed. On another note, McAffee has sent me a working demo of their help desk solution, Apple claims they will send over something for us. I'm not really strong on this particular set of applications, but if anyone would like to bring a demo or copies of software your interested in sharing, please do. I'll try to round up some machines to try them on. If you have specific hardware o/s requirements, a little advanced warning would be great. I look forward to your replies. I'd like this in the box by next Monday. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From weisman at pacificu.edu Mon Jul 21 20:35:57 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:31 2004 Subject: Directions to Pacific Message-ID: Pacific is located bucolic in Forest Grove, OR. Forest Grove is located 25 miles west of the Portland metropolitan area. Take Highway 26 (the Sunset Highway) west. 26 is accessible from Interstate 5 or Interstate 405 southbound. Take 26 to the Highway 6 (Banks/Tilamook) exit. The exit is on the left lane of the road. Follow 6 to Highway 47 and proceed south for six miles. If you drive very quickly, you'll drive smack into the back of Clark Hall. Park where you like, but I'd suggest a lot, as sometimes the Forest Grove police have a bit of free time and go looking to hand out tickets on poorly marked no-parking zones. I'll send out e-mail as to the exact location on campus once I have a full head count. As far as the day, I thought we might work outside if it's not too hot or raining. Objections? -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From cqualey at linfield.edu Tue Jul 22 08:42:13 1997 From: cqualey at linfield.edu (Carol Qualey) Date: Fri Jul 16 16:34:31 2004 Subject: Help Desk Hoe-down announcement In-Reply-To: Message-ID: I plan to attend the meeting at Pacific, July 30. ---------------------- Carol Qualey Software Support Specialist cqualey@linfield.edu From isenseep at ccmail.orst.edu Thu Jul 24 14:10:18 1997 From: isenseep at ccmail.orst.edu (Phil Isensee) Date: Fri Jul 16 16:34:31 2004 Subject: ACM SIGUCCS User Services Conf 11/9-12/97 Message-ID: <003CBA66.3116@ccmail.orst.edu> I'm taking the liberty of sending mail to you about a conference that I think is the _best_ for user support people (or user servants). I've been many times and always found it to be great material and an opportunity to get together with the folks on the front-lines. I highly recommend it. It's been since 1991 in Seattle that we've been graced with a West Coast venue. Consider it for some of your user services staff. The conference dates are Sunday, November 9 to Wednesday, November 12, 1997 and the conference will be held in Monterey, California. The conference registration package is not ready yet and will not be distributed until the end of summer. The following is the information I have now: The DoubleTree Hotel is $125 a night (single or double); you may want to reserve a room "just in case." The conference registration is estimated to be: ACM/SIGUCCS Member $375 Non-ACM/SIGUCCS Member $425 The tutorials are estimated to be: ACM/SIGUCCS Member $105 Non-ACM/SIGUCCS Member $135 Tutorials will be on Sunday. There will be a off-site reception on Sunday evening which no one should miss. The conference will end at Noon on Wednesday. The conference web page is located at: http://www.acm.org/siguccs/fall97/index.htm The advance program will have a registration form and information about the program. Also, check the web site from time to time. Hope some of you make it to Monterey, Phil --- Phil Isensee, Interim Dir. Central Computing, Oregon St U Information Svcs --- EMail: ISENSEEP@CCMAIL.ORST.EDU --- WWURL:http://www.orst.edu/admin/cc/act/team/isenseep.html --- USnail: Milne Computer Center, OSU, Corvallis, OR 97331-5202 --- MaBell: (541) 737-3325 Fax: (541) 737-4484 From worleyme at plu.edu Tue Jul 29 09:50:27 1997 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:32 2004 Subject: Directions to Pacific Message-ID: <01ILSX8FL8OS0013NZ@plu.edu> Jeb, Did you send out the exact location yet? All I have is directions to the campus and a reference to meeting outside. Margaret ----------------------------------------------------------------------- >I'll send out e-mail as to the exact location on campus once I have a >full head count. As far as the day, I thought we might work outside if >it's not too hot or raining. Objections? >-Jeb From weisman at pacificu.edu Tue Jul 29 13:05:58 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:32 2004 Subject: Directions to Pacific In-Reply-To: <01ILSX8FL8OS0013NZ@plu.edu> Message-ID: Good timing. It's following this message. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ On Tue, 29 Jul 1997, Margaret Worley wrote: > Jeb, > > Did you send out the exact location yet? All I have is directions to > the campus and a reference to meeting outside. > > Margaret > > > ----------------------------------------------------------------------- > >I'll send out e-mail as to the exact location on campus once I have a > >full head count. As far as the day, I thought we might work outside if > >it's not too hot or raining. Objections? > > >-Jeb > > From weisman at pacificu.edu Tue Jul 29 13:07:34 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:32 2004 Subject: Specific location, agenda, type of pizza... Message-ID: Reminder --- Tomorrow, July 30th, is the NW-HEAT Help Desk Working Group meeting at Pacific University. I tried to hammer out a bit more information for those craving specificity and structure. Where: Room B-12 in the basement of Marsh Hall. We'll also be using the lawn outside of Marsh, so dress comfortably. When: An agenda follows, but essentially 9 AM until 4:30 PM Food: Coffee, tea, muffins in the morning; cheese, pepperoni, veggie, and Hawaiian pizza at lunch; drinks and cookies in the afternoon. If you have any questions, call me, Jeb Weisman, at 503-359-2944 or e-mail weisman@pacificu.edu or the nw-heat@nw-heat.org or help-desk@nw-heat.org lists. Ideas, Questions, and Agenda In no specific order, the overall goals include 1) How should NW-HEAT task forces operate in the future. We'll use this meeting as a jumping off point for future formats? 2) What common issues are we facing in Help Desk/User Support and what might we do to make all of our lives and our users' lives better in the immediate future? 3) What issues do we think we'll face in the future and what collaborations on small and large scales might we undertake to anticipate them and cut costs (e.g., the distributed knowledgebase)? 4) What can NW-HEAT do to support the Help Desk/User Support Services mission, and what might we ask outside or associated organizations such as NWACC to do? The agenda is loose, as we don't yet know the precise nature of the group who will come together, nor all the issues that will evolve. So to maintain some structure, but keep things open, I submit the following: 9:00-9:30 Registration and coffee, etc. 9:30-10:00 Welcome and administrivia Goals, agenda, where things are, etc. 10:00-11:00 Separate into two groups to define what our current organizations look like and common challenges and issues. 11:00-11:15 break 11:15-noon Integrate the two lists and decide how we would like to handle the afternoon. noon-1:00 Lunch 1:00-1:15 Reconvene and answer any quick questions 1:15-2:15 Identify a few of the near term and 1 or 2 long-term challenges to solve, and identify to solutions groups (long-term and near-term) 2:15-2:30 break 2:20-3:30 Each solution group creates a plan for dealing with their projects, next steps, and a set of action items to move forward on in a given time frame. 3:30-4:00 Reconvene, collect and integrate notes, etc. +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From psheehan at odin.clark.edu Tue Jul 1 15:23:26 1997 From: psheehan at odin.clark.edu (Phil Sheehan) Date: Thu Oct 5 10:00:19 2006 Subject: need your input in setting priorities Message-ID: Response from Clark College > >Indicate priority for the following: > > > 5 Data Warehousing > 1 Access & Security > 3 Routing > 6 Curriculum Design > 4 Keeping Network Statistics > 2 Others (describe):Ethernet Switching > > > _ > > From krupicka at pacificu.edu Tue Jul 1 16:38:00 1997 From: krupicka at pacificu.edu (Ted Krupicka) Date: Thu Oct 5 10:00:19 2006 Subject: Lab support contract Message-ID: Hi folks, At the spring meeting, some of you talked a lab support contract that you were making departments sign before they could setup their own computer labs. Would anyone be willing to share your contracts with us? I'd like to take a look at the issues you have covered in them. If you have guidelines for labs but not a full contract I'd love to see that as well. Regards, -Ted Krupicka __________________________________________________________________________ University Information Services Network and UNIX Administrator Pacific University Phone: (503) 359-2927 2043 College Way Box 674 Fax: (503) 359-2959 Forest Grove, OR 97116 Internet: krupicka@pacificu.edu __________________________________________________________________________ From aldrich at ups.edu Tue Jul 1 18:55:45 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Lab support contract Message-ID: we'd be interested in that too... (don't have any) Tom At 4:42 PM 7/1/97, Ted Krupicka wrote: >Hi folks, > >At the spring meeting, some of you talked a lab support contract that you >were making departments sign before they could setup their own computer >labs. Would anyone be willing to share your contracts with us? I'd like >to take a look at the issues you have covered in them. If you have >guidelines for labs but not a full contract I'd love to see that as well. > >Regards, > > -Ted Krupicka >__________________________________________________________________________ >University Information Services Network and UNIX Administrator >Pacific University Phone: (503) 359-2927 >2043 College Way Box 674 Fax: (503) 359-2959 >Forest Grove, OR 97116 Internet: krupicka@pacificu.edu >__________________________________________________________________________ From weisman at pacificu.edu Thu Jul 10 14:50:48 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Help Desk Hoe-down announcement Message-ID: On July 30, 1997 Pacific University will host the NW-HEAT Help Desk Hoe-down Here's the scoop: Each NW-HEAT school and anyone else is invited to send one or two representatives to this meeting. There are a few separate goals here. 1) Help Desk was a significant area of discussion at the Spring NW-HEAT meeting (again, thanks to Pete and TESC crew). It was suggested that a group of our various help desk/techno folks get together to continue the Spring discussion on help desk software and issues. This crew would create a base spec for help desk software (or start that process) that NW-HEAT and others might adopt so that ultimately we would have the capacity to all share or even integrate our help desk knowledgebase. Sort of a standard for minimum content and formats. 2) This is really the first working group to come out of NW-HEAT (I believe). Therefore, this is an opportunity to get a sense of a model that could be applied in the future to other endeavors. 3) Take the opportunity for a group, other than the overzealous Directors/VPs to push onward. I'll follow-up next week with a semi-formal agenda and directions. In the interim, assume that coffee/tea starts at 9 AM, pizza is around noon, and adjournment is around 4 PM. What I do need is a tentative number of attendees from each institution so I can maker certain to reserve large enough meeting spaces and order enough food and drinks. Would folks also send on any agenda or focus items they'd like to see if we can shoehorn in. I'd suggest everyone subscribe to the help-desk@nw-heat.org mailing list, and get that going as a collaborative space. For instructions, visit the web page at www.nw-heat.org (it's listproc@nw-heat.org then: subscribe help-desk ) Finally, perhaps we should contact a number software vendors and see if they can send out some demos for this group to review. What do you think? -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From kuwahard at ucs.orst.edu Fri Jul 11 00:08:05 1997 From: kuwahard at ucs.orst.edu (Daniel T. Kuwahara) Date: Thu Oct 5 10:00:19 2006 Subject: Lab Fees... Message-ID: I work for the Student Computing Facilities at Oregon State University, and we wondering how much do other schools charge for outside use of their facilities. We are trying to re-evaluate our current pricing guide. Daniel Kuwahara Tech Support, Student Computing Facilities, Oregon State University Daniel T. Kuwahara kuwahard@ucs.orst.edu From rellis at ups.edu Fri Jul 11 13:39:27 1997 From: rellis at ups.edu (Raney Ellis) Date: Thu Oct 5 10:00:19 2006 Subject: Position Announcement In-Reply-To: Message-ID: The University of Puget Sound has the following position available. Please post as appropriate and circulate. Thanks. Raney Ellis SERVER SYSTEMS ADMINISTRATOR Full-time position; begins September 1, 1997. Responsible for administration of Windows NT- and UNIX-based server systems, including user account maintenance; operating system management; installation and configuration of applications; configuration of network services; system and application security; planning for expansion of services. Bachelor's degree, plus at least two years of system administration experience in either an NT or UNIX environment (experience in both desirable). Ability to write administrative language scripts; solid understanding of at least one operating system; familiarity with fundamental networking/distributed computing environments; strong interpersonal, communication, and organizational skills; independent problem-solving; and self-direction also required. Interested individuals are encouraged to submit application materials postmarked no later than August 1, 1997 to insure consideration. Submit interest letter, resume and names of three references to: Systems Administrator Search University of Puget Sound P.O. Box 7297 Tacoma, WA 98407 An Equal Opportunity, Affirmative Action Educator/Employer. From aldrich at ups.edu Wed Jul 16 13:01:51 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Lab Fees... Message-ID: Daniel, Pulled this from prior discussions... Evergreen State College Evergreen rents out its labs on a full or half day basis only. Cost is $240 per 8hr day and includes computer systems, overhead, LCD computer display, and laser printing. Any special software used or required, which does not currently exist on our systems, needs to be examined and tested at $40 per hour staff time. (from Pete) We've had about $5000 in usage during year, especailly in summer. Of course curriculum needs come first. Reed College We charge $100 a day for use of our computer lab by non-profit groups. (We develop case-by-case pricing for for-profit organizations, depending on the nature of their program.) We will also setup computers for organizations who don't need the whole lab. That costs $75 for the first day, $25 for each additional day and $10 for each additional machine. Most groups balk at paying the rates - I think we've only done it once. (from Marianne) Willammette If an event is sponsored by a faculty member (such as national writing project), we do this without fee. We provide all support staff, etc. If it is an outside group (e.g. summer conference), depends on the content. Also, depending on the group, we charge as much as $1000 a week (at which point many groups decline).. If support is needed, we will provide staff for fee of $40/hr. (from Keiko) U. of Puget Sound Can't find what I sent on this, but we're limiting this as much as possible and are just renting out two days this summer. We're charging $250 per day per lab and throwing in support as needed. (from Tom) > >Do you provide support? If so, is there an additional charge? Yes. Depends on the type of support needed. About $40 per hour. At 12:12 AM 7/11/97, Daniel T. Kuwahara wrote: > I work for the Student Computing Facilities at Oregon State >University, and we wondering how much do other schools charge for outside >use of their facilities. We are trying to re-evaluate our current pricing >guide. > > Daniel Kuwahara > >Tech Support, Student Computing Facilities, Oregon State University > > Daniel T. Kuwahara kuwahard@ucs.orst.edu From kpitter at willamette.edu Wed Jul 16 13:03:40 1997 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: Lab Fees... In-Reply-To: Message-ID: Tom You're really good at organizaing and summarizing various issues..and responses. Would you like an access to the Web page so you can post these on the Web? --> Keiko On Wed, 16 Jul 1997, Tom Aldrich wrote: > Daniel, > > Pulled this from prior discussions... > > Evergreen State College > > Evergreen rents out its labs on a full or half day basis only. Cost is > $240 per 8hr day and includes computer systems, overhead, LCD computer > display, and laser printing. Any special software used or required, > which does not currently exist on our systems, needs to be examined and > tested at $40 per hour staff time. > (from Pete) > > We've had about $5000 in usage during year, especailly in summer. Of > course curriculum needs come first. > > Reed College > > We charge $100 a day for use of our computer lab by non-profit groups. (We > develop case-by-case pricing for for-profit organizations, depending on the > nature of their program.) We will also setup computers for organizations who > don't need the whole lab. That costs $75 for the first day, $25 for each > additional day and $10 for each additional machine. Most groups balk at paying > the rates - I think we've only done it once. > (from Marianne) > > Willammette > > If an event is sponsored by a faculty member (such as national writing > project), we do this without fee. We provide all support staff, etc. > > If it is an outside group (e.g. summer conference), depends on the content. > Also, depending on the group, we charge as much as $1000 a week (at which > point many groups decline).. If support is needed, we will provide staff > for fee of $40/hr. > (from Keiko) > > U. of Puget Sound > > Can't find what I sent on this, but we're limiting this as much as possible > and are just renting out two days this summer. We're charging $250 per day > per lab and throwing in support as needed. > (from Tom) > > >Do you provide support? If so, is there an additional charge? > Yes. Depends on the type of support needed. About $40 per hour. > At 12:12 AM 7/11/97, Daniel T. Kuwahara wrote: > > I work for the Student Computing Facilities at Oregon State > >University, and we wondering how much do other schools charge for outside > >use of their facilities. We are trying to re-evaluate our current pricing > >guide. > > > > Daniel Kuwahara > > > >Tech Support, Student Computing Facilities, Oregon State University > > > > Daniel T. Kuwahara kuwahard@ucs.orst.edu > > > From aldrich at ups.edu Wed Jul 16 19:14:01 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Lab Fees... Message-ID: Keiko, Thanks for the comments and the offer. However, what I'd really like is for someone else to step forward and do that. We need a volunteer. Tom At 1:03 PM 7/16/97, Keiko Pitter wrote: >Tom >You're really good at organizaing and summarizing various issues..and >responses. Would you like an access to the Web page so you can post >these on the Web? > >--> Keiko > > > > >On Wed, 16 Jul 1997, Tom Aldrich wrote: > >> Daniel, >> >> Pulled this from prior discussions... >> >> Evergreen State College >> >> Evergreen rents out its labs on a full or half day basis only. Cost is >> $240 per 8hr day and includes computer systems, overhead, LCD computer >> display, and laser printing. Any special software used or required, >> which does not currently exist on our systems, needs to be examined and >> tested at $40 per hour staff time. >> (from Pete) >> >> We've had about $5000 in usage during year, especailly in summer. Of >> course curriculum needs come first. >> >> Reed College >> >> We charge $100 a day for use of our computer lab by non-profit groups. (We >> develop case-by-case pricing for for-profit organizations, depending on the >> nature of their program.) We will also setup computers for >>organizations who >> don't need the whole lab. That costs $75 for the first day, $25 for each >> additional day and $10 for each additional machine. Most groups balk at >>paying >> the rates - I think we've only done it once. >> (from Marianne) >> >> Willammette >> >> If an event is sponsored by a faculty member (such as national writing >> project), we do this without fee. We provide all support staff, etc. >> >> If it is an outside group (e.g. summer conference), depends on the content. >> Also, depending on the group, we charge as much as $1000 a week (at which >> point many groups decline).. If support is needed, we will provide staff >> for fee of $40/hr. >> (from Keiko) >> >> U. of Puget Sound >> >> Can't find what I sent on this, but we're limiting this as much as possible >> and are just renting out two days this summer. We're charging $250 per day >> per lab and throwing in support as needed. >> (from Tom) >> > >Do you provide support? If so, is there an additional charge? >> Yes. Depends on the type of support needed. About $40 per hour. >> At 12:12 AM 7/11/97, Daniel T. Kuwahara wrote: >> > I work for the Student Computing Facilities at Oregon State >> >University, and we wondering how much do other schools charge for outside >> >use of their facilities. We are trying to re-evaluate our current pricing >> >guide. >> > >> > Daniel Kuwahara >> > >> >Tech Support, Student Computing Facilities, Oregon State University >> > >> > Daniel T. Kuwahara kuwahard@ucs.orst.edu >> >> >> From weisman at pacificu.edu Mon Jul 21 20:25:18 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Update: Help Desk Day at Pacific Message-ID: Greetings all. I thought I'd take a minute to update you on the Help Desk Gathering status. I'm sending this to both the general nw-heat list and the help-desk list, so forgive duplication. Please read the whole message. Transportation directions will follow in another e-mail. So far I have the following e-mail confirms: Institution Attendees Willamette 2 L & C 3 NW Law School 2 TIUA 1 George Fox 1 UofP 1 PLU 1 TESC 2 or 3 Pacific 3 If you're planning on coming, please let me know (or if you have to cancel). Partly that's my compulsive nature, and Partly, I want to reserve the right size room and order adequate pizza, etc. If there are specific topics you'd be interested in covering, send 'em along. I'll try to organize them along common threads so work still gets done, but key issues are addressed. On another note, McAffee has sent me a working demo of their help desk solution, Apple claims they will send over something for us. I'm not really strong on this particular set of applications, but if anyone would like to bring a demo or copies of software your interested in sharing, please do. I'll try to round up some machines to try them on. If you have specific hardware o/s requirements, a little advanced warning would be great. I look forward to your replies. I'd like this in the box by next Monday. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From weisman at pacificu.edu Mon Jul 21 20:35:57 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Directions to Pacific Message-ID: Pacific is located bucolic in Forest Grove, OR. Forest Grove is located 25 miles west of the Portland metropolitan area. Take Highway 26 (the Sunset Highway) west. 26 is accessible from Interstate 5 or Interstate 405 southbound. Take 26 to the Highway 6 (Banks/Tilamook) exit. The exit is on the left lane of the road. Follow 6 to Highway 47 and proceed south for six miles. If you drive very quickly, you'll drive smack into the back of Clark Hall. Park where you like, but I'd suggest a lot, as sometimes the Forest Grove police have a bit of free time and go looking to hand out tickets on poorly marked no-parking zones. I'll send out e-mail as to the exact location on campus once I have a full head count. As far as the day, I thought we might work outside if it's not too hot or raining. Objections? -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ From cqualey at linfield.edu Tue Jul 22 08:42:13 1997 From: cqualey at linfield.edu (Carol Qualey) Date: Thu Oct 5 10:00:19 2006 Subject: Help Desk Hoe-down announcement In-Reply-To: Message-ID: I plan to attend the meeting at Pacific, July 30. ---------------------- Carol Qualey Software Support Specialist cqualey@linfield.edu From isenseep at ccmail.orst.edu Thu Jul 24 14:10:18 1997 From: isenseep at ccmail.orst.edu (Phil Isensee) Date: Thu Oct 5 10:00:19 2006 Subject: ACM SIGUCCS User Services Conf 11/9-12/97 Message-ID: <003CBA66.3116@ccmail.orst.edu> I'm taking the liberty of sending mail to you about a conference that I think is the _best_ for user support people (or user servants). I've been many times and always found it to be great material and an opportunity to get together with the folks on the front-lines. I highly recommend it. It's been since 1991 in Seattle that we've been graced with a West Coast venue. Consider it for some of your user services staff. The conference dates are Sunday, November 9 to Wednesday, November 12, 1997 and the conference will be held in Monterey, California. The conference registration package is not ready yet and will not be distributed until the end of summer. The following is the information I have now: The DoubleTree Hotel is $125 a night (single or double); you may want to reserve a room "just in case." The conference registration is estimated to be: ACM/SIGUCCS Member $375 Non-ACM/SIGUCCS Member $425 The tutorials are estimated to be: ACM/SIGUCCS Member $105 Non-ACM/SIGUCCS Member $135 Tutorials will be on Sunday. There will be a off-site reception on Sunday evening which no one should miss. The conference will end at Noon on Wednesday. The conference web page is located at: http://www.acm.org/siguccs/fall97/index.htm The advance program will have a registration form and information about the program. Also, check the web site from time to time. Hope some of you make it to Monterey, Phil --- Phil Isensee, Interim Dir. Central Computing, Oregon St U Information Svcs --- EMail: ISENSEEP@CCMAIL.ORST.EDU --- WWURL:http://www.orst.edu/admin/cc/act/team/isenseep.html --- USnail: Milne Computer Center, OSU, Corvallis, OR 97331-5202 --- MaBell: (541) 737-3325 Fax: (541) 737-4484 From worleyme at plu.edu Tue Jul 29 09:50:27 1997 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:19 2006 Subject: Directions to Pacific Message-ID: <01ILSX8FL8OS0013NZ@plu.edu> Jeb, Did you send out the exact location yet? All I have is directions to the campus and a reference to meeting outside. Margaret ----------------------------------------------------------------------- >I'll send out e-mail as to the exact location on campus once I have a >full head count. As far as the day, I thought we might work outside if >it's not too hot or raining. Objections? >-Jeb From weisman at pacificu.edu Tue Jul 29 13:05:58 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Directions to Pacific In-Reply-To: <01ILSX8FL8OS0013NZ@plu.edu> Message-ID: Good timing. It's following this message. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ On Tue, 29 Jul 1997, Margaret Worley wrote: > Jeb, > > Did you send out the exact location yet? All I have is directions to > the campus and a reference to meeting outside. > > Margaret > > > ----------------------------------------------------------------------- > >I'll send out e-mail as to the exact location on campus once I have a > >full head count. As far as the day, I thought we might work outside if > >it's not too hot or raining. Objections? > > >-Jeb > > From weisman at pacificu.edu Tue Jul 29 13:07:34 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Specific location, agenda, type of pizza... Message-ID: Reminder --- Tomorrow, July 30th, is the NW-HEAT Help Desk Working Group meeting at Pacific University. I tried to hammer out a bit more information for those craving specificity and structure. Where: Room B-12 in the basement of Marsh Hall. We'll also be using the lawn outside of Marsh, so dress comfortably. When: An agenda follows, but essentially 9 AM until 4:30 PM Food: Coffee, tea, muffins in the morning; cheese, pepperoni, veggie, and Hawaiian pizza at lunch; drinks and cookies in the afternoon. If you have any questions, call me, Jeb Weisman, at 503-359-2944 or e-mail weisman@pacificu.edu or the nw-heat@nw-heat.org or help-desk@nw-heat.org lists. Ideas, Questions, and Agenda In no specific order, the overall goals include 1) How should NW-HEAT task forces operate in the future. We'll use this meeting as a jumping off point for future formats? 2) What common issues are we facing in Help Desk/User Support and what might we do to make all of our lives and our users' lives better in the immediate future? 3) What issues do we think we'll face in the future and what collaborations on small and large scales might we undertake to anticipate them and cut costs (e.g., the distributed knowledgebase)? 4) What can NW-HEAT do to support the Help Desk/User Support Services mission, and what might we ask outside or associated organizations such as NWACC to do? The agenda is loose, as we don't yet know the precise nature of the group who will come together, nor all the issues that will evolve. So to maintain some structure, but keep things open, I submit the following: 9:00-9:30 Registration and coffee, etc. 9:30-10:00 Welcome and administrivia Goals, agenda, where things are, etc. 10:00-11:00 Separate into two groups to define what our current organizations look like and common challenges and issues. 11:00-11:15 break 11:15-noon Integrate the two lists and decide how we would like to handle the afternoon. noon-1:00 Lunch 1:00-1:15 Reconvene and answer any quick questions 1:15-2:15 Identify a few of the near term and 1 or 2 long-term challenges to solve, and identify to solutions groups (long-term and near-term) 2:15-2:30 break 2:20-3:30 Each solution group creates a plan for dealing with their projects, next steps, and a set of action items to move forward on in a given time frame. 3:30-4:00 Reconvene, collect and integrate notes, etc. +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+