From pietrasp at elwha.evergreen.edu Tue Oct 7 15:38:48 1997 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web In-Reply-To: Message-ID: > > 1. Who (job titles) supports/maintains your WWW presence? Information Consultant from the college information and college relations unit part-time. In Academic Computing we support the WEB servers as an additional duty and use students to administer, backup, and update. We do no home page development. > 2. In what department are they housed? as above > 3. What does their job(s) entail? Info consultant maintains official college home page and assists other units with their page development on a limited basis. > 4. Roughly, what is their salary? $35-40K > From worleyme at plu.edu Wed Oct 8 12:58:30 1997 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:32 2004 Subject: Hardware/software installation Message-ID: <01IOKAFLHR9W003PO0@plu.edu> I need some immediate assistance. Always looking for better ways to do things, I'm managing a new project and need to know the following: How do you all (or do you?) install large numbers of computers/software for faculty and staff across your campuses? How do you install computers/software in general? What is your turnaround time for the installation? Do you have full-time staff? If so how many? Do you rely on student workers? Do you use some other method? Do you keep an inventory of hardware and software on your campus? Are you using a specific software program? If so, which one? Who provides the information (serial numbers, type of system, software programs, etc.) for your records? Your staff? The end-user? When a system 'breaks' who does the end-user call? Does that person have the warranty information available? If so, how do they get it? Thanks so much in advance for any help you can give. Margaret ---------------------------------------------------- Margaret Worley Asst. Dir., User Services/Academic Support ext. 8470 From aldrich at ups.edu Wed Oct 8 19:20:40 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:32 2004 Subject: Hardware/software installation Message-ID: Great questions! Answers follow... At 12:01 PM 10/8/97, Margaret Worley wrote: >I need some immediate assistance. Always looking for better ways >to do things, I'm managing a new project and need to know the >following: > >How do you all (or do you?) install large numbers of >computers/software for faculty and staff across your campuses? > We spread our installs throughout the year. We install new machines for the labs in the summer or at semester break. We avoid installs in August through September. We do administrative installs in the Fall, and academic installs in the Spring. Other than labs, we do one install a day. We no longer do large, campus-sweeps of software. We've given up on that -- the next time we do something like that we'll use the network. >How do you install computers/software in general? > *New computer installs, i.e. new computer where there was no computer before such as for new staff or new faculty. We configure machine with Office 95 and standard network applications in our area. Customer contacted in advance to schedule install date. On install date, machine delivered, network connected, IP set up, and they're off and running. Tech's do install. If customer wants training, tech calls in reqeust for same to service desk. Preconfiguring machines takes about 15-20 minutes on Mac. On PC takes more time, but we go do other things -- let ghost download disk image. *Computer Installs that are replacements of existing machines: When install scheduled, customer told to put all items to be saved in a transfer directory. When we do the install, we copy items from transfer directory to new computer in transfer directory. Otherwise, same as above. *Software installs: on request *Special requests: If a cabinet-level type says they want to convert an administrative department from, say Mac to PC, and it necessitates moving everyone at once then we pick a day, go in the department and do all machines at once. Fallout from this sort of move lasts many weeks; Mac to PC is a big jump. Service calls balloon from the department. I speak from experience with one department on this, but I've seen enough from this one department. >What is your turnaround time for the installation? > At this time of year when we are busy, computer installs take back seat. Current lead time is two months. However, we work with new faculty and new staff in the summer to get their machines installed in their offices when they arrive on campus. Lead time on software installs is one week. >Do you have full-time staff? If so how many? > Two technicians do installs as part of all their other duties. One full-time member from our group on loan to service desk supervises students who do all software work. >Do you rely on student workers? > Yes to a limited extent. One student worker helps hardware technicians with hardware installs - printers, computers. That's about 10 hours per week. I'd be interested in what work others get on the hardware/network side from students, especially with wintel systems. On the software side, we have six students out of the service desk doing software work, which includes installs. >Do you use some other method? > In the long run, we'll want to do software installs over the network. >Do you keep an inventory of hardware and software on your campus? To some extent, but we're looking to use the network on this also. >Are you using a specific software program? If so, which one? > Yes - see www.ups.edu/ois and check under standards for our policies and standards. Basically it's eudora,netscape,word,excel that get the type I level support. >Who provides the information (serial numbers, type of system, >software programs, etc.) for your records? Your staff? The >end-user? We do but it's incomplete on the hardware side and out-of-date on the software side. only solution we see is use network. > >When a system 'breaks' who does the end-user call? Does that person >have the warranty information available? If so, how do they get it? > Service Desk. No. If we need that information, we gather it ourselves. >Thanks so much in advance for any help you can give. > >Margaret >---------------------------------------------------- > > >Margaret Worley >Asst. Dir., User Services/Academic Support >ext. 8470 From krupicka at tabitha.pacificu.edu Tue Oct 21 10:32:02 1997 From: krupicka at tabitha.pacificu.edu (Ted Krupicka) Date: Fri Jul 16 16:34:32 2004 Subject: Demo of Videoconferencing Systems (fwd) Message-ID: Hi everyone, I don't know if any of you are looking at videoconferencing setups like we are but one vendor has arranged a demonstration that is open to all of you if you would like to attend. I was at another demo for this system over at Linfield last summer and felt it was a good system for it's price range. It runs on either Windows or Macintosh computers and can be configured from desktop to classroom systems. The best part, in my opinion, was the ability to run over several types of connections from ethernet, ISDN, and up to ATM. If you have cards for each in your computer you just switch to the connection you want to use and it works. They are going to demo it over 3 ISDN lines. Their web site is at I'm sure they will be calling me to see how many people will be coming so it would be nice if you send me a note to say if you are going to be there. Location information and a contact e-mail address are shown below. Regards, -Ted Krupicka ********************************************************************** University Information Services Network and UNIX Administrator Pacific University E-Mail krupicka@pacificu.edu 2043 College Way Phone (503) 359-2927 Forest Grove, OR 97116 Fax (503) 359-2959 ********* *************** ---------- Forwarded message ---------- Date: Tue, 7 Oct 1997 17:41:19 -0700 From: Philip Daly Subject: Demo of Videoconferencing Systems Ted - We have arranged for complete and comprehensive demo of our systems to be held on 10/29 at 10:AM. in your area. The Location will be at, Birtcher Property Services Co. 1600 N.W. Compton Dr. ste.# 106 Beaverton, Or. 97006 The time is flexible, so please let me know if this will work for you and anyone else you can interest in attending. Thank you for your continued interest in our videoconferencing products. Sincerely, Philip Daly From gshearer at seattleu.edu Wed Oct 29 17:41:37 1997 From: gshearer at seattleu.edu (George W. Shearer) Date: Fri Jul 16 16:34:32 2004 Subject: Web development-partII Message-ID: It would seem that each institution takes a different approach to web development and it is not clear who has the best answer. I would like to ask a few more questions: 1. What do you consider typical duties for a webmaster? 2. How much of this job is maintenance/development? 3. What role should Public Relations play? 4. What do you think would be the ideal model to follow in setting up this position and positioning it properly? 5. Should there be more than one webmaster? 6. How centralized or de-centralized should this function be? 7. If Instructional Media is positioned under Information Technology, would this be an ideal place for web development with input and content review by HR and Public Affairs? I would like some input. George Shearer Director Instructional Media Services Seattle University (206) 296-5592 gshearer@seattleu.edu From kpaul at marylhurst.edu Wed Oct 29 18:24:20 1997 From: kpaul at marylhurst.edu (Kathleen Paul) Date: Fri Jul 16 16:34:32 2004 Subject: Web development-partII References: Message-ID: <3457EFD4.57DA@marylhurst.edu> Hi, George -- I didn't reply to the original questions, but we're taking a different approach here at Marylhurst (as usual), after several tries. Website development originated with Development/Marketing, who used an outside consultant for the original pages several years ago. Because there was some disagreement with the results, the responsibility was then given to a team, supposedly spearheaded by me, even though my position didn't particularly include any of this. Other members of the team include the MIS Director, the Electronics Resources librarian, the Assistant Chair of the Art Department, and the Director of College Relations (Marketing). We've recently added the Director of the News & Publications department. We bumbled around for quite awhile, attempting to distribute responsibility back to departments, attempting to define our roles, etc. Much of this bumbling was my fault, and we've recently become more task-oriented and I've acquiesed to a more direct leadership style with regard to this team. The team has recently defined and allocated specific responsibilities, such as backup, error corrections, trend reports, updating of specific groups of pages, server maintenance, etc. We've tried to be very specific, setting timelines, schedules and processes for both ourselves as a team and for the larger community's relationship to us. Our website is presently in serious disarray, and I'm sure you can all imagine the politics that might lead to such a situation. Much of this came about because the community and the team perceived me as the responsible party although I have very little time to devote to actual hands-on web stuff. Again, a situation under revision. This week, we meet with all the identified "web people" on campus -- those who will be actually generating content and the basic web pages, using a template, for each department. We'll, again, define roles and responsibilities, attempt to allay fears, explain processes, and set up training sessions for those who are still phobic about the software. Restructuring in several departments has (possibly) freed up some resources so that we'll be able to hire someone who can do the graphics and very technical website development. This remains to be seen, however. The intent is that we will continue to function with a cross-disciplinary group who manages the website. > 1. What do you consider typical duties for a webmaster? Typical duties here seem to include all of the above and more -- our attempts to leave the content development with the departments has generally resulted in stalemate, although we're trying this again. > > 2. How much of this job is maintenance/development? Much of the role of website management seems to be maintenance and updating, while a smaller percentage seems to be development of new pages. This, I believe, will change as ease of use and routine become more a part of the process. > > 3. What role should Public Relations play? This depends on who's answering. Here, Marketing believes that the entire purpose of the website is for just their purposes. We intend to hold on to the cross-disciplinary approach for just this reason, if possible. > Questions 4-6 were, I think, addressed above. > 4. What do you think would be the ideal model to follow in setting up this > position and positioning it properly? > 5. Should there be more than one webmaster? > 6. How centralized or de-centralized should this function be? > > 7. If Instructional Media is positioned under Information Technology, > would this be an ideal place for web development with input and content > review by HR and Public Affairs? In our case, Instructional Technology is separate from Information Services, although we work closely together. The content review process is being set up to take place outside the WebTeam, who is, theoretically, simply responsible for the "look and feel," as well as the physical maintenance and navigational design elements of the site. This is currently under discussion. We may hire a professional editor to work with a small group of people to deal with the content issues. Our philosophy, as noted above, has been to be as intentional as possible in including multiple viewpoints as to purpose and content of the site...this has obviously created delays as we figured out how to "do" all of this. Comments would be appreciated! -- Kathleen -- Kathleen Paul, Director Distance Learning & Instructional Technology Marylhurst College Marylhurst, OR 97036 (503) 636-8141 ext. 4456 Fax: (503) 636-9526 From dvotaw at pete.georgefox.edu Thu Oct 30 05:51:47 1997 From: dvotaw at pete.georgefox.edu (Dave Votaw) Date: Fri Jul 16 16:34:32 2004 Subject: Web development-partII References: Message-ID: <345890F3.7289084D@pete.georgefox.edu> George W. Shearer wrote: > > It would seem that each institution takes a different approach to web > development and it is not clear who has the best answer. I would like to > ask a few more questions: > > 1. What do you consider typical duties for a webmaster? > I have chosen to focus on training and on development of new technologies. Each new technology, as I see it, should follow a similar path: 1)I learn it and try a sample application; 2)I work with one or two clients to develop applications for them; 3)I develop training materials and offer training; 4)I provide troubleshooting as needed while others use the technology. Other duties include making sure that the server(s) run(s) reliably, designing and maintaining the structure of the server(s); planning for growth and new technologies in our environment; reading and learning. > 2. How much of this job is maintenance/development? > see above > 3. What role should Public Relations play? > Public Relations is in charge of our PR server; they have the final approval over anything on it that is linked from the main university page. I work with them to decide what we will do and how we will do it. I and my work-study will do page maintenance for them. > 4. What do you think would be the ideal model to follow in setting up this > position and positioning it properly? > Our position (one FT) was made necessary by the decision to offer distance education over the Internet. I support this effort and soon will manage this site. See http://online.georgefox.edu for more information. > 5. Should there be more than one webmaster? > Depends on the workload, I suppose. I don't like the term "webmaster" because of the connotation of conrol. I am more of an enabler, a provider of technical services, so my title is web site manager. > 6. How centralized or de-centralized should this function be? > I work in the Computer Services department, but I have clients throughout the University structure. > 7. If Instructional Media is positioned under Information Technology, > would this be an ideal place for web development with input and > content review by HR and Public Affairs? > I see Instructional Media as one of the valuable things that can be done with/on the web. Of course there are other aspects of Instructional Media, and other things that can be done with/on the web, so it's not really a one-to-one match. > I would like some input. > Hope mine has helped. > George Shearer > Director > Instructional Media Services > Seattle University > (206) 296-5592 gshearer@seattleu.edu -- Dave Votaw (503)538-8383, ext. 2571 Web Site Manager mail: dvotaw@georgefox.edu George Fox University http://www.georgefox.edu From pietrasp at elwha.evergreen.edu Tue Oct 7 15:38:48 1997 From: pietrasp at elwha.evergreen.edu (Pete Pietras) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web In-Reply-To: Message-ID: > > 1. Who (job titles) supports/maintains your WWW presence? Information Consultant from the college information and college relations unit part-time. In Academic Computing we support the WEB servers as an additional duty and use students to administer, backup, and update. We do no home page development. > 2. In what department are they housed? as above > 3. What does their job(s) entail? Info consultant maintains official college home page and assists other units with their page development on a limited basis. > 4. Roughly, what is their salary? $35-40K > From worleyme at plu.edu Wed Oct 8 12:58:30 1997 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:19 2006 Subject: Hardware/software installation Message-ID: <01IOKAFLHR9W003PO0@plu.edu> I need some immediate assistance. Always looking for better ways to do things, I'm managing a new project and need to know the following: How do you all (or do you?) install large numbers of computers/software for faculty and staff across your campuses? How do you install computers/software in general? What is your turnaround time for the installation? Do you have full-time staff? If so how many? Do you rely on student workers? Do you use some other method? Do you keep an inventory of hardware and software on your campus? Are you using a specific software program? If so, which one? Who provides the information (serial numbers, type of system, software programs, etc.) for your records? Your staff? The end-user? When a system 'breaks' who does the end-user call? Does that person have the warranty information available? If so, how do they get it? Thanks so much in advance for any help you can give. Margaret ---------------------------------------------------- Margaret Worley Asst. Dir., User Services/Academic Support ext. 8470 From aldrich at ups.edu Wed Oct 8 19:20:40 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Hardware/software installation Message-ID: Great questions! Answers follow... At 12:01 PM 10/8/97, Margaret Worley wrote: >I need some immediate assistance. Always looking for better ways >to do things, I'm managing a new project and need to know the >following: > >How do you all (or do you?) install large numbers of >computers/software for faculty and staff across your campuses? > We spread our installs throughout the year. We install new machines for the labs in the summer or at semester break. We avoid installs in August through September. We do administrative installs in the Fall, and academic installs in the Spring. Other than labs, we do one install a day. We no longer do large, campus-sweeps of software. We've given up on that -- the next time we do something like that we'll use the network. >How do you install computers/software in general? > *New computer installs, i.e. new computer where there was no computer before such as for new staff or new faculty. We configure machine with Office 95 and standard network applications in our area. Customer contacted in advance to schedule install date. On install date, machine delivered, network connected, IP set up, and they're off and running. Tech's do install. If customer wants training, tech calls in reqeust for same to service desk. Preconfiguring machines takes about 15-20 minutes on Mac. On PC takes more time, but we go do other things -- let ghost download disk image. *Computer Installs that are replacements of existing machines: When install scheduled, customer told to put all items to be saved in a transfer directory. When we do the install, we copy items from transfer directory to new computer in transfer directory. Otherwise, same as above. *Software installs: on request *Special requests: If a cabinet-level type says they want to convert an administrative department from, say Mac to PC, and it necessitates moving everyone at once then we pick a day, go in the department and do all machines at once. Fallout from this sort of move lasts many weeks; Mac to PC is a big jump. Service calls balloon from the department. I speak from experience with one department on this, but I've seen enough from this one department. >What is your turnaround time for the installation? > At this time of year when we are busy, computer installs take back seat. Current lead time is two months. However, we work with new faculty and new staff in the summer to get their machines installed in their offices when they arrive on campus. Lead time on software installs is one week. >Do you have full-time staff? If so how many? > Two technicians do installs as part of all their other duties. One full-time member from our group on loan to service desk supervises students who do all software work. >Do you rely on student workers? > Yes to a limited extent. One student worker helps hardware technicians with hardware installs - printers, computers. That's about 10 hours per week. I'd be interested in what work others get on the hardware/network side from students, especially with wintel systems. On the software side, we have six students out of the service desk doing software work, which includes installs. >Do you use some other method? > In the long run, we'll want to do software installs over the network. >Do you keep an inventory of hardware and software on your campus? To some extent, but we're looking to use the network on this also. >Are you using a specific software program? If so, which one? > Yes - see www.ups.edu/ois and check under standards for our policies and standards. Basically it's eudora,netscape,word,excel that get the type I level support. >Who provides the information (serial numbers, type of system, >software programs, etc.) for your records? Your staff? The >end-user? We do but it's incomplete on the hardware side and out-of-date on the software side. only solution we see is use network. > >When a system 'breaks' who does the end-user call? Does that person >have the warranty information available? If so, how do they get it? > Service Desk. No. If we need that information, we gather it ourselves. >Thanks so much in advance for any help you can give. > >Margaret >---------------------------------------------------- > > >Margaret Worley >Asst. Dir., User Services/Academic Support >ext. 8470 From krupicka at tabitha.pacificu.edu Tue Oct 21 10:32:02 1997 From: krupicka at tabitha.pacificu.edu (Ted Krupicka) Date: Thu Oct 5 10:00:19 2006 Subject: Demo of Videoconferencing Systems (fwd) Message-ID: Hi everyone, I don't know if any of you are looking at videoconferencing setups like we are but one vendor has arranged a demonstration that is open to all of you if you would like to attend. I was at another demo for this system over at Linfield last summer and felt it was a good system for it's price range. It runs on either Windows or Macintosh computers and can be configured from desktop to classroom systems. The best part, in my opinion, was the ability to run over several types of connections from ethernet, ISDN, and up to ATM. If you have cards for each in your computer you just switch to the connection you want to use and it works. They are going to demo it over 3 ISDN lines. Their web site is at I'm sure they will be calling me to see how many people will be coming so it would be nice if you send me a note to say if you are going to be there. Location information and a contact e-mail address are shown below. Regards, -Ted Krupicka ********************************************************************** University Information Services Network and UNIX Administrator Pacific University E-Mail krupicka@pacificu.edu 2043 College Way Phone (503) 359-2927 Forest Grove, OR 97116 Fax (503) 359-2959 ********* *************** ---------- Forwarded message ---------- Date: Tue, 7 Oct 1997 17:41:19 -0700 From: Philip Daly Subject: Demo of Videoconferencing Systems Ted - We have arranged for complete and comprehensive demo of our systems to be held on 10/29 at 10:AM. in your area. The Location will be at, Birtcher Property Services Co. 1600 N.W. Compton Dr. ste.# 106 Beaverton, Or. 97006 The time is flexible, so please let me know if this will work for you and anyone else you can interest in attending. Thank you for your continued interest in our videoconferencing products. Sincerely, Philip Daly From gshearer at seattleu.edu Wed Oct 29 17:41:37 1997 From: gshearer at seattleu.edu (George W. Shearer) Date: Thu Oct 5 10:00:19 2006 Subject: Web development-partII Message-ID: It would seem that each institution takes a different approach to web development and it is not clear who has the best answer. I would like to ask a few more questions: 1. What do you consider typical duties for a webmaster? 2. How much of this job is maintenance/development? 3. What role should Public Relations play? 4. What do you think would be the ideal model to follow in setting up this position and positioning it properly? 5. Should there be more than one webmaster? 6. How centralized or de-centralized should this function be? 7. If Instructional Media is positioned under Information Technology, would this be an ideal place for web development with input and content review by HR and Public Affairs? I would like some input. George Shearer Director Instructional Media Services Seattle University (206) 296-5592 gshearer@seattleu.edu From kpaul at marylhurst.edu Wed Oct 29 18:24:20 1997 From: kpaul at marylhurst.edu (Kathleen Paul) Date: Thu Oct 5 10:00:19 2006 Subject: Web development-partII References: Message-ID: <3457EFD4.57DA@marylhurst.edu> Hi, George -- I didn't reply to the original questions, but we're taking a different approach here at Marylhurst (as usual), after several tries. Website development originated with Development/Marketing, who used an outside consultant for the original pages several years ago. Because there was some disagreement with the results, the responsibility was then given to a team, supposedly spearheaded by me, even though my position didn't particularly include any of this. Other members of the team include the MIS Director, the Electronics Resources librarian, the Assistant Chair of the Art Department, and the Director of College Relations (Marketing). We've recently added the Director of the News & Publications department. We bumbled around for quite awhile, attempting to distribute responsibility back to departments, attempting to define our roles, etc. Much of this bumbling was my fault, and we've recently become more task-oriented and I've acquiesed to a more direct leadership style with regard to this team. The team has recently defined and allocated specific responsibilities, such as backup, error corrections, trend reports, updating of specific groups of pages, server maintenance, etc. We've tried to be very specific, setting timelines, schedules and processes for both ourselves as a team and for the larger community's relationship to us. Our website is presently in serious disarray, and I'm sure you can all imagine the politics that might lead to such a situation. Much of this came about because the community and the team perceived me as the responsible party although I have very little time to devote to actual hands-on web stuff. Again, a situation under revision. This week, we meet with all the identified "web people" on campus -- those who will be actually generating content and the basic web pages, using a template, for each department. We'll, again, define roles and responsibilities, attempt to allay fears, explain processes, and set up training sessions for those who are still phobic about the software. Restructuring in several departments has (possibly) freed up some resources so that we'll be able to hire someone who can do the graphics and very technical website development. This remains to be seen, however. The intent is that we will continue to function with a cross-disciplinary group who manages the website. > 1. What do you consider typical duties for a webmaster? Typical duties here seem to include all of the above and more -- our attempts to leave the content development with the departments has generally resulted in stalemate, although we're trying this again. > > 2. How much of this job is maintenance/development? Much of the role of website management seems to be maintenance and updating, while a smaller percentage seems to be development of new pages. This, I believe, will change as ease of use and routine become more a part of the process. > > 3. What role should Public Relations play? This depends on who's answering. Here, Marketing believes that the entire purpose of the website is for just their purposes. We intend to hold on to the cross-disciplinary approach for just this reason, if possible. > Questions 4-6 were, I think, addressed above. > 4. What do you think would be the ideal model to follow in setting up this > position and positioning it properly? > 5. Should there be more than one webmaster? > 6. How centralized or de-centralized should this function be? > > 7. If Instructional Media is positioned under Information Technology, > would this be an ideal place for web development with input and content > review by HR and Public Affairs? In our case, Instructional Technology is separate from Information Services, although we work closely together. The content review process is being set up to take place outside the WebTeam, who is, theoretically, simply responsible for the "look and feel," as well as the physical maintenance and navigational design elements of the site. This is currently under discussion. We may hire a professional editor to work with a small group of people to deal with the content issues. Our philosophy, as noted above, has been to be as intentional as possible in including multiple viewpoints as to purpose and content of the site...this has obviously created delays as we figured out how to "do" all of this. Comments would be appreciated! -- Kathleen -- Kathleen Paul, Director Distance Learning & Instructional Technology Marylhurst College Marylhurst, OR 97036 (503) 636-8141 ext. 4456 Fax: (503) 636-9526 From dvotaw at pete.georgefox.edu Thu Oct 30 05:51:47 1997 From: dvotaw at pete.georgefox.edu (Dave Votaw) Date: Thu Oct 5 10:00:19 2006 Subject: Web development-partII References: Message-ID: <345890F3.7289084D@pete.georgefox.edu> George W. Shearer wrote: > > It would seem that each institution takes a different approach to web > development and it is not clear who has the best answer. I would like to > ask a few more questions: > > 1. What do you consider typical duties for a webmaster? > I have chosen to focus on training and on development of new technologies. Each new technology, as I see it, should follow a similar path: 1)I learn it and try a sample application; 2)I work with one or two clients to develop applications for them; 3)I develop training materials and offer training; 4)I provide troubleshooting as needed while others use the technology. Other duties include making sure that the server(s) run(s) reliably, designing and maintaining the structure of the server(s); planning for growth and new technologies in our environment; reading and learning. > 2. How much of this job is maintenance/development? > see above > 3. What role should Public Relations play? > Public Relations is in charge of our PR server; they have the final approval over anything on it that is linked from the main university page. I work with them to decide what we will do and how we will do it. I and my work-study will do page maintenance for them. > 4. What do you think would be the ideal model to follow in setting up this > position and positioning it properly? > Our position (one FT) was made necessary by the decision to offer distance education over the Internet. I support this effort and soon will manage this site. See http://online.georgefox.edu for more information. > 5. Should there be more than one webmaster? > Depends on the workload, I suppose. I don't like the term "webmaster" because of the connotation of conrol. I am more of an enabler, a provider of technical services, so my title is web site manager. > 6. How centralized or de-centralized should this function be? > I work in the Computer Services department, but I have clients throughout the University structure. > 7. If Instructional Media is positioned under Information Technology, > would this be an ideal place for web development with input and > content review by HR and Public Affairs? > I see Instructional Media as one of the valuable things that can be done with/on the web. Of course there are other aspects of Instructional Media, and other things that can be done with/on the web, so it's not really a one-to-one match. > I would like some input. > Hope mine has helped. > George Shearer > Director > Instructional Media Services > Seattle University > (206) 296-5592 gshearer@seattleu.edu -- Dave Votaw (503)538-8383, ext. 2571 Web Site Manager mail: dvotaw@georgefox.edu George Fox University http://www.georgefox.edu