From rtanner at linfield.edu Mon Sep 22 09:58:55 1997 From: rtanner at linfield.edu (Rob Tanner) Date: Fri Jul 16 16:34:32 2004 Subject: Problems with DHCP -- anybody else using/trying to use it Message-ID: Earlier this summer I took all the networks we use to supply address space for our residence halls and combined them onto a single wire (3 logical networks all sharing the same physical network). This was a major boost since I no longer had to dedicate exclusive address space to individual residence halls, but could use the full network space. Kind of like having your house bigger on the inside than on the outside. :-) That technique also makes life easier on the folks that do the address assignments and network hook-ups because a student's IP address won't change no matter where and how often they move around in the halls. That's all fine and dandy, but now we are looking at using DHCP (the server bundled in Solaris 2.6). When a machine in the res hall network does a DHCP broadcast, the router -- which has been configured to pass the broadcasts to the DHCP server -- always sends the broadcast as if it is coming from the primary network. DHCP, therefore, always returns the primary network gateway. The problem is that the IP address returned to the requesting host will not necessarily be on the primary network since there are actually 3 logical networks involved. Though the primary gateway address will work fine (physically there is only one gateway that has three addresses), Macs -- and I presume Windows machines, but we haven't gotten that far -- won't work if their IP address and gateway address are on different logical networks. They generate an error before they ever try to actually use the network. Other than going back to dedicating address space per building, anybody have any ideas how to get around the gateway issue either at the router or at the DHCP server? Any ideas greatly appreciated. -- Rob _ _ _ _ _ _ _ _ _ _ /\_\_\_\_\ /\_\ /\_\_\_\_\_\ /\/_/_/_/_/ /\/_/ \/_/_/_/_/_/ QUIDQUID LATINE DICTUM SIT, /\/_/__\/_/ __ /\/_/ /\/_/ PROFUNDUM VIDITUR /\/_/_/_/_/ /\_\ /\/_/ /\/_/ /\/_/ \/_/ /\/_/_/\/_/ /\/_/ (Whatever is said in Latin \/_/ \/_/ \/_/_/_/_/ \/_/ appears profound) Rob Tanner Manager of Systems and Communications Linfield College, McMinnville OR (503) 434-2558 From mmyers at willamette.edu Mon Sep 22 11:42:22 1997 From: mmyers at willamette.edu (Michael Myers) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors Message-ID: Hi all! We're considering switching our PC vendor (currently Gateway). I was hoping you could tell me who you source through and what good and bad experiences you've had? We're particularly interested in both the quality of the hardware and the quality/speed of support. Thanks in advance, - Mike Myers, Willamette University From bnelson at willamette.edu Mon Sep 22 12:00:35 1997 From: bnelson at willamette.edu (Bill Nelson) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors In-Reply-To: Message-ID: Mike, Has WITS had problems with GW2K? Service/support? Hardware? Thanks, BN _____________________________________________________________________ Bill Nelson Tokyo International University of America P O Box 14040 Salem, OR, USA 97309 bnelson@willamette.edu On Mon, 22 Sep 1997, Michael Myers wrote: > Hi all! > We're considering switching our PC vendor (currently Gateway). I was > hoping you could tell me who you source through and what good and bad > experiences you've had? We're particularly interested in both the > quality of the hardware and the quality/speed of support. > > Thanks in advance, > - Mike Myers, Willamette University > From worleyme at plu.edu Mon Sep 22 13:30:28 1997 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors - part 2 In-Reply-To: Message-ID: <01INXYV30ACG000085@plu.edu> Mike, We're working directly with Micron and have had very little, if any, problems. We're more than satisfied with the quality and service. I'd like to know if anyone on the list is using/supporting more than one brand of computers. If so, how does that work at your school? ------------------------------------------------------------ Date: Mon, 22 Sep 1997 11:50:34 -0700 From: Michael Myers Subject: Computer Vendors To: Multiple recipients of list Reply-to: nw-heat@willamette.org Hi all! We're considering switching our PC vendor (currently Gateway). I was hoping you could tell me who you source through and what good and bad experiences you've had? We're particularly interested in both the quality of the hardware and the quality/speed of support. Thanks in advance, - Mike Myers, Willamette University Margaret Worley Asst. Dir., User Support/Academic Programs ext. 8470 From dtindall at paul.spu.edu Mon Sep 22 12:45:10 1997 From: dtindall at paul.spu.edu (Dave Tindall) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors In-Reply-To: <01INXYV30ACG000085@plu.edu> Message-ID: All--- We've had many years of positive experience with Micron (probably more than 500 Micron systems installed on campus), but have recently looked again at Dell and are still evaluating the merits of a possible, future change. --Dave > Hi all! > We're considering switching our PC vendor (currently Gateway). I was > hoping you could tell me who you source through and what good and bad > experiences you've had? We're particularly interested in both the > quality of the hardware and the quality/speed of support. > > Thanks in advance, > - Mike Myers, Willamette University > Margaret Worley > Asst. Dir., User Support/Academic Programs > ext. 8470 > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ + Dave Tindall + + + Executive Director + SPU Web Server: + + Computer & Information Systems + http://www.spu.edu/ + + Seattle Pacific University + + + http://paul.spu.edu/~dtindall/ + CIS HelpDesk: + + Internet: dtindall@spu.edu + (206)281-2982 + + Phone/Voice Mail: (206)281-2239 + help@spu.edu + ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ From weisman at pacificu.edu Mon Sep 22 19:49:24 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors In-Reply-To: Message-ID: Hi Mike. We've been using Dell quite successfully for two years now. Their reps aren't around as much as we like (they only make it to campus once or twice a semester). Still, they're delivery times are excellent, reliability and service have been very high (we use the Optiplex machines), and parts have been no problem. We buy/lease machines with the $99 3 year on-site service, so it has greatly reduced my in-house service staff costs. Recently Computer City's corporate sales division has been all over me to consider them as a vendor. I'm very hesitant based on past experience, but they're going to give us a loaner for a month to put in our labs. We'll see. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ On Mon, 22 Sep 1997, Michael Myers wrote: > Hi all! > We're considering switching our PC vendor (currently Gateway). I was > hoping you could tell me who you source through and what good and bad > experiences you've had? We're particularly interested in both the > quality of the hardware and the quality/speed of support. > > Thanks in advance, > - Mike Myers, Willamette University > From aldrich at ups.edu Tue Sep 23 14:00:58 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors Message-ID: Mike, We recently switched to Micron based on the successes that SPU and PLU had. So far, we've not had any problems. They do offer a lot of bang for the buck, but Dell seems comparable. Micron is mail order, and to get a good price, we've had to order in lots of 10, but that works well with our new ordering and installing scheme. They don't have, to my knowledge, local reps that visit such as Jeb described with Dell. Tom At 11:50 AM 9/22/97, Michael Myers wrote: >Hi all! >We're considering switching our PC vendor (currently Gateway). I was >hoping you could tell me who you source through and what good and bad >experiences you've had? We're particularly interested in both the >quality of the hardware and the quality/speed of support. > >Thanks in advance, > - Mike Myers, Willamette University From ingerman at lclark.edu Tue Sep 23 14:12:09 1997 From: ingerman at lclark.edu (Bret Ingerman) Date: Fri Jul 16 16:34:32 2004 Subject: Computer Vendors In-Reply-To: Message-ID: Mike: We used to use Gateway 2K but became dissatisified with their ship times and customer service. We now use Dell and are mostly happy with them. Unlike Pacific, we have not had a local vist and do everything via phone. THe only problem there is that we have now been through 3 reps in a year, but they have worked well for the most part. We also encourage use of the Optiplex line, but have allowed Dimensions when there has been a pressing need. Their notebooks work well, especially the cool docking station that they offer (if you get their high-end the dock has built-in 10bT and SCSI so no need to buy pc cards for that function). We also only buy equipment with the 3 year warranty, which has worked quite well. My understanding is that Dell pays its service provider a fixed amount of $$ each time a computer is sold, whereas Gatwway pays per call. Thus, Dell has been less reluctant to send a tech out immediately if anything is wrong (after all, it is paid for) whereas Gateway would try to send you parts to replace until you became so frustrated that you insist they send someone (which costs them money per call). At least that was our experience. Hope this helps... --Bret >At 11:50 AM 9/22/97, Michael Myers wrote: >>Hi all! >>We're considering switching our PC vendor (currently Gateway). I was >>hoping you could tell me who you source through and what good and bad >>experiences you've had? We're particularly interested in both the >>quality of the hardware and the quality/speed of support. >> >>Thanks in advance, >> - Mike Myers, Willamette University ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bret Ingerman e-mail: ingerman@lclark.edu Executive Director phone: 503-768-7227 Information Technology fax: 503-768-7228 Lewis & Clark College url: http://www.lclark.edu/~ingerman 0615 S.W. Palatine Hill Road Portland, OR 97219-7899 USA ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From kelly at lclark.edu Wed Sep 24 12:21:29 1997 From: kelly at lclark.edu (Kelly Wainwright) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web Message-ID: We are in the process of re-evaluating how we are supporting and maintaining our WWW presence at Lewis & Clark. Part of this discussion is whether we should be looking at any new positions to handle the WWW. From this, of course, comes the question of how other schools are dealing with the same issue. Therefore, I have four questions for you: 1. Who (job titles) supports/maintains your WWW presence? 2. In what department are they housed? 3. What does their job(s) entail? 4. Roughly, what is their salary? Also, if you have any job descriptions for these positions that you would be willing to share, please let me know. Thanks, Kelly Kelly Wainwright INTERNET: kelly@lclark.edu Information Technology PHONE: (503) 768-7245 Lewis & Clark College FAX: (503) 768-7228 From kpitter at willamette.edu Wed Sep 24 15:27:28 1997 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web In-Reply-To: Message-ID: Just a quick reminder... the address for nw-heat discussion is nw-heat@nw-heat.org (not nw-heat@willamette.org) having said that, i will reply. > 1. Who (job titles) supports/maintains your WWW presence? It's a combined effort. The computing center supports/coordinates the technical end. News & Publication office supports/coordinates the content end. Each department/areas maintain their own space. If anybody comes close to having a "position," the computing center area (called WITS) have a position whose job includes the support/maintenance/central coordination of a Web page. > 2. In what department are they housed? see above > 3. What does their job(s) entail? centrally take care of listserv, mailing list, any Web based software (such as WebCrossing), training and coordinating other Web authors on campus. > 4. Roughly, what is their salary? 30 something...but the position is more than just supporting Web. From irvw at linfield.edu Wed Sep 24 17:04:31 1997 From: irvw at linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web In-Reply-To: Message-ID: On Wed, 24 Sep 1997 12:25:51 -0700 Kelly Wainwright wrote: > > 1. Who (job titles) supports/maintains your WWW presence? This is quite dispersed at Linfield. Our manager of systems and communications has primary responsibility for techincal issues. College Relations (our publications folks) have primary responsibility for the look of the first 2 levels of pages. Offices and departments are responsible for their own stuff. In such an environment, I'm not sure the rest of your questions really apply. > 2. In what department are they housed? > 3. What does their job(s) entail? > 4. Roughly, what is their salary? > > Also, if you have any job descriptions for these positions that you would > be willing to share, please let me know. > > Thanks, > Kelly > > Kelly Wainwright INTERNET: kelly@lclark.edu > Information Technology PHONE: (503) 768-7245 > Lewis & Clark College FAX: (503) 768-7228 > > From nordgrle at plu.edu Fri Sep 26 01:50:17 1997 From: nordgrle at plu.edu (Layne Nordgren) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web References: Message-ID: <342B773C.6C77134A@plu.edu> Kelly, Here's how we "mind the web" at Pacific Lutheran University: > 1. Who (job titles) supports/maintains your WWW presence? > 2. In what department are they housed? Systems/Network Manager: Computer Center Webmaster (student position): Media Services (library) Web Developer (student positions): Media Services Associate Director Library Media Services/Library Systems Library Equipment Technicican: Media Services Web Developmet Group: advisory group from Public Relations, Admissions, Computer Center, faculty, Library, Photo Services, and Media Services > 3. What does their job(s) entail? Systems/Network Manager: Manages the hardware, server administration, and network. Monitors security and develops CGI scripts. Webmaster and Web Developers: Manage webmaster account and e-mail; develop and maintain content for university site; convert print publications (course catalog, newsletters, alumni magazine, etc.) to web form; work with other departments as requested to develop and/or maintain departmental pages; assist users with web page production and help. Associate Director Library Media Services/Library Systems: Supervises student workers; identifies and prioritizes web projects with input of web development group; manages timelines and resources for projects; trains faculty in use of web technology in teaching; specializes in extracting print publications to web form. Library Equipment Technicican: Specializes in images, graphics, and QuickTime VR panoramas and objects. > 4. Roughly, what is their salary? Student positions start at $7.50 per hour with a $0.25 per hour increment each year. > Also, if you have any job descriptions for these positions that you > would be willing to share, please let me know. see: http://www.plu.edu/~media/webnotice.html Best regards, Layne ********************************************************************* * Layne Nordgren Internet: nordgrle@plu.edu * * Associate Director Voice: (253) 535-7197 * * Media Services/Library Systems FAX: (253) 535-7315 * * Robert A. L. Mortvedt Library WWW Home Page: * * Pacific Lutheran University http://www.plu.edu/~nordgrle * * Tacoma, WA 98447 * ********************************************************************* Kelly Wainwright wrote: > We are in the process of re-evaluating how we are supporting and > maintaining our WWW presence at Lewis & Clark. Part of this discussion is > whether we should be looking at any new positions to handle the WWW. From > this, of course, comes the question of how other schools are dealing with > the same issue. Therefore, I have four questions for you: > > 1. Who (job titles) supports/maintains your WWW presence? > 2. In what department are they housed? > 3. What does their job(s) entail? > 4. Roughly, what is their salary? > > Also, if you have any job descriptions for these positions that you would > be willing to share, please let me know. > > Thanks, > Kelly > > Kelly Wainwright INTERNET: kelly@lclark.edu > Information Technology PHONE: (503) 768-7245 > Lewis & Clark College FAX: (503) 768-7228 From aldrich at ups.edu Fri Sep 26 10:25:52 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web Message-ID: Layne, Do you have a job description for the student position you mention that pays $7.50 an hour starting: Library Equipment Technicican: Specializes in images, graphics, and QuickTime VR panoramas and objects. I'd really like to see this. We've got approval to hire 4 students to help our web development and would like to see what other campuses are getting from students in this area. Thanks! Tom From nordgrle at plu.edu Fri Sep 26 02:38:51 1997 From: nordgrle at plu.edu (Layne Nordgren) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web References: Message-ID: <342B829B.B64D35F5@plu.edu> Tom, Our Library Equipment Technician is a full time staff position rather than a student position. He works in Media Services and does a lot of the media production work as well as web and equipment repairs. The Web Developer students are specializing according to their interests and experience. Some of them (the graphic design major types) are doing similar things to what the Equipment Technician does; he helps train them and assigns image-related projects. At some point we may need to add another position description that's more graphics-specific, but have not done so yet. Best regards, Layne ********************************************************************* * Layne Nordgren Internet: nordgrle@plu.edu * * Associate Director Voice: (253) 535-7197 * * Media Services/Library Systems FAX: (253) 535-7315 * * Robert A. L. Mortvedt Library WWW Home Page: * * Pacific Lutheran University http://www.plu.edu/~nordgrle * * Tacoma, WA 98447 * ********************************************************************* Tom Aldrich wrote: > Layne, > > Do you have a job description for the student position you mention that > pays $7.50 an hour starting: > > Library Equipment Technicican: Specializes in images, graphics, and > QuickTime VR panoramas and objects. > > I'd really like to see this. We've got approval to hire 4 students to help > our web development and would like to see what other campuses are getting > from students in this area. > > Thanks! > Tom From nordgrle at plu.edu Fri Sep 26 02:55:02 1997 From: nordgrle at plu.edu (Layne Nordgren) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web Message-ID: <342B8664.53B2A339@plu.edu> Tom, Our Library Equipment Technician is a full time staff position rather than a student position. He works in Media Services and does a lot of the media production work as well as web and equipment repairs. The Web Developer students are specializing according to their interests and experience. Some of them (the graphic design major types) are doing similar things to what the Equipment Technician does; he helps train them and assigns image-related projects. At some point we may need to add another position description that's more graphics-specific, but have not done so yet. Best regards, Layne ********************************************************************* * Layne Nordgren Internet: nordgrle@plu.edu * * Associate Director Voice: (253) 535-7197 * * Media Services/Library Systems FAX: (253) 535-7315 * * Robert A. L. Mortvedt Library WWW Home Page: * * Pacific Lutheran University http://www.plu.edu/~nordgrle * * Tacoma, WA 98447 * ********************************************************************* From kpitter at willamette.edu Fri Sep 26 10:05:06 1997 From: kpitter at willamette.edu (Keiko Pitter) Date: Fri Jul 16 16:34:32 2004 Subject: Who's Minding your Web In-Reply-To: Message-ID: we pay $8.00/hr for students that do Web development work. --> Keiko On Fri, 26 Sep 1997, Tom Aldrich wrote: > Layne, > > Do you have a job description for the student position you mention that > pays $7.50 an hour starting: > > Library Equipment Technicican: Specializes in images, graphics, and > QuickTime VR panoramas and objects. > > I'd really like to see this. We've got approval to hire 4 students to help > our web development and would like to see what other campuses are getting > from students in this area. > > Thanks! > Tom > > > From rtanner at linfield.edu Mon Sep 22 09:58:55 1997 From: rtanner at linfield.edu (Rob Tanner) Date: Thu Oct 5 10:00:19 2006 Subject: Problems with DHCP -- anybody else using/trying to use it Message-ID: Earlier this summer I took all the networks we use to supply address space for our residence halls and combined them onto a single wire (3 logical networks all sharing the same physical network). This was a major boost since I no longer had to dedicate exclusive address space to individual residence halls, but could use the full network space. Kind of like having your house bigger on the inside than on the outside. :-) That technique also makes life easier on the folks that do the address assignments and network hook-ups because a student's IP address won't change no matter where and how often they move around in the halls. That's all fine and dandy, but now we are looking at using DHCP (the server bundled in Solaris 2.6). When a machine in the res hall network does a DHCP broadcast, the router -- which has been configured to pass the broadcasts to the DHCP server -- always sends the broadcast as if it is coming from the primary network. DHCP, therefore, always returns the primary network gateway. The problem is that the IP address returned to the requesting host will not necessarily be on the primary network since there are actually 3 logical networks involved. Though the primary gateway address will work fine (physically there is only one gateway that has three addresses), Macs -- and I presume Windows machines, but we haven't gotten that far -- won't work if their IP address and gateway address are on different logical networks. They generate an error before they ever try to actually use the network. Other than going back to dedicating address space per building, anybody have any ideas how to get around the gateway issue either at the router or at the DHCP server? Any ideas greatly appreciated. -- Rob _ _ _ _ _ _ _ _ _ _ /\_\_\_\_\ /\_\ /\_\_\_\_\_\ /\/_/_/_/_/ /\/_/ \/_/_/_/_/_/ QUIDQUID LATINE DICTUM SIT, /\/_/__\/_/ __ /\/_/ /\/_/ PROFUNDUM VIDITUR /\/_/_/_/_/ /\_\ /\/_/ /\/_/ /\/_/ \/_/ /\/_/_/\/_/ /\/_/ (Whatever is said in Latin \/_/ \/_/ \/_/_/_/_/ \/_/ appears profound) Rob Tanner Manager of Systems and Communications Linfield College, McMinnville OR (503) 434-2558 From mmyers at willamette.edu Mon Sep 22 11:42:22 1997 From: mmyers at willamette.edu (Michael Myers) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors Message-ID: Hi all! We're considering switching our PC vendor (currently Gateway). I was hoping you could tell me who you source through and what good and bad experiences you've had? We're particularly interested in both the quality of the hardware and the quality/speed of support. Thanks in advance, - Mike Myers, Willamette University From bnelson at willamette.edu Mon Sep 22 12:00:35 1997 From: bnelson at willamette.edu (Bill Nelson) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors In-Reply-To: Message-ID: Mike, Has WITS had problems with GW2K? Service/support? Hardware? Thanks, BN _____________________________________________________________________ Bill Nelson Tokyo International University of America P O Box 14040 Salem, OR, USA 97309 bnelson@willamette.edu On Mon, 22 Sep 1997, Michael Myers wrote: > Hi all! > We're considering switching our PC vendor (currently Gateway). I was > hoping you could tell me who you source through and what good and bad > experiences you've had? We're particularly interested in both the > quality of the hardware and the quality/speed of support. > > Thanks in advance, > - Mike Myers, Willamette University > From worleyme at plu.edu Mon Sep 22 13:30:28 1997 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors - part 2 In-Reply-To: Message-ID: <01INXYV30ACG000085@plu.edu> Mike, We're working directly with Micron and have had very little, if any, problems. We're more than satisfied with the quality and service. I'd like to know if anyone on the list is using/supporting more than one brand of computers. If so, how does that work at your school? ------------------------------------------------------------ Date: Mon, 22 Sep 1997 11:50:34 -0700 From: Michael Myers Subject: Computer Vendors To: Multiple recipients of list Reply-to: nw-heat@willamette.org Hi all! We're considering switching our PC vendor (currently Gateway). I was hoping you could tell me who you source through and what good and bad experiences you've had? We're particularly interested in both the quality of the hardware and the quality/speed of support. Thanks in advance, - Mike Myers, Willamette University Margaret Worley Asst. Dir., User Support/Academic Programs ext. 8470 From dtindall at paul.spu.edu Mon Sep 22 12:45:10 1997 From: dtindall at paul.spu.edu (Dave Tindall) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors In-Reply-To: <01INXYV30ACG000085@plu.edu> Message-ID: All--- We've had many years of positive experience with Micron (probably more than 500 Micron systems installed on campus), but have recently looked again at Dell and are still evaluating the merits of a possible, future change. --Dave > Hi all! > We're considering switching our PC vendor (currently Gateway). I was > hoping you could tell me who you source through and what good and bad > experiences you've had? We're particularly interested in both the > quality of the hardware and the quality/speed of support. > > Thanks in advance, > - Mike Myers, Willamette University > Margaret Worley > Asst. Dir., User Support/Academic Programs > ext. 8470 > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ + Dave Tindall + + + Executive Director + SPU Web Server: + + Computer & Information Systems + http://www.spu.edu/ + + Seattle Pacific University + + + http://paul.spu.edu/~dtindall/ + CIS HelpDesk: + + Internet: dtindall@spu.edu + (206)281-2982 + + Phone/Voice Mail: (206)281-2239 + help@spu.edu + ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ From weisman at pacificu.edu Mon Sep 22 19:49:24 1997 From: weisman at pacificu.edu (Jeb Weisman) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors In-Reply-To: Message-ID: Hi Mike. We've been using Dell quite successfully for two years now. Their reps aren't around as much as we like (they only make it to campus once or twice a semester). Still, they're delivery times are excellent, reliability and service have been very high (we use the Optiplex machines), and parts have been no problem. We buy/lease machines with the $99 3 year on-site service, so it has greatly reduced my in-house service staff costs. Recently Computer City's corporate sales division has been all over me to consider them as a vendor. I'm very hesitant based on past experience, but they're going to give us a loaner for a month to put in our labs. We'll see. -Jeb +-----------------------------------------------------------------------+ | Jeb Weisman Pacific University weisman@pacificu.edu | | Director 2043 College Way (503)359-2944 (vox) | | University Information Forest Grove, OR (503)359-2959 (fax) | | Services 97116 | +-----------------------------------------------------------------------+ On Mon, 22 Sep 1997, Michael Myers wrote: > Hi all! > We're considering switching our PC vendor (currently Gateway). I was > hoping you could tell me who you source through and what good and bad > experiences you've had? We're particularly interested in both the > quality of the hardware and the quality/speed of support. > > Thanks in advance, > - Mike Myers, Willamette University > From aldrich at ups.edu Tue Sep 23 14:00:58 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors Message-ID: Mike, We recently switched to Micron based on the successes that SPU and PLU had. So far, we've not had any problems. They do offer a lot of bang for the buck, but Dell seems comparable. Micron is mail order, and to get a good price, we've had to order in lots of 10, but that works well with our new ordering and installing scheme. They don't have, to my knowledge, local reps that visit such as Jeb described with Dell. Tom At 11:50 AM 9/22/97, Michael Myers wrote: >Hi all! >We're considering switching our PC vendor (currently Gateway). I was >hoping you could tell me who you source through and what good and bad >experiences you've had? We're particularly interested in both the >quality of the hardware and the quality/speed of support. > >Thanks in advance, > - Mike Myers, Willamette University From ingerman at lclark.edu Tue Sep 23 14:12:09 1997 From: ingerman at lclark.edu (Bret Ingerman) Date: Thu Oct 5 10:00:19 2006 Subject: Computer Vendors In-Reply-To: Message-ID: Mike: We used to use Gateway 2K but became dissatisified with their ship times and customer service. We now use Dell and are mostly happy with them. Unlike Pacific, we have not had a local vist and do everything via phone. THe only problem there is that we have now been through 3 reps in a year, but they have worked well for the most part. We also encourage use of the Optiplex line, but have allowed Dimensions when there has been a pressing need. Their notebooks work well, especially the cool docking station that they offer (if you get their high-end the dock has built-in 10bT and SCSI so no need to buy pc cards for that function). We also only buy equipment with the 3 year warranty, which has worked quite well. My understanding is that Dell pays its service provider a fixed amount of $$ each time a computer is sold, whereas Gatwway pays per call. Thus, Dell has been less reluctant to send a tech out immediately if anything is wrong (after all, it is paid for) whereas Gateway would try to send you parts to replace until you became so frustrated that you insist they send someone (which costs them money per call). At least that was our experience. Hope this helps... --Bret >At 11:50 AM 9/22/97, Michael Myers wrote: >>Hi all! >>We're considering switching our PC vendor (currently Gateway). I was >>hoping you could tell me who you source through and what good and bad >>experiences you've had? We're particularly interested in both the >>quality of the hardware and the quality/speed of support. >> >>Thanks in advance, >> - Mike Myers, Willamette University ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bret Ingerman e-mail: ingerman@lclark.edu Executive Director phone: 503-768-7227 Information Technology fax: 503-768-7228 Lewis & Clark College url: http://www.lclark.edu/~ingerman 0615 S.W. Palatine Hill Road Portland, OR 97219-7899 USA ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From kelly at lclark.edu Wed Sep 24 12:21:29 1997 From: kelly at lclark.edu (Kelly Wainwright) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web Message-ID: We are in the process of re-evaluating how we are supporting and maintaining our WWW presence at Lewis & Clark. Part of this discussion is whether we should be looking at any new positions to handle the WWW. From this, of course, comes the question of how other schools are dealing with the same issue. Therefore, I have four questions for you: 1. Who (job titles) supports/maintains your WWW presence? 2. In what department are they housed? 3. What does their job(s) entail? 4. Roughly, what is their salary? Also, if you have any job descriptions for these positions that you would be willing to share, please let me know. Thanks, Kelly Kelly Wainwright INTERNET: kelly@lclark.edu Information Technology PHONE: (503) 768-7245 Lewis & Clark College FAX: (503) 768-7228 From kpitter at willamette.edu Wed Sep 24 15:27:28 1997 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web In-Reply-To: Message-ID: Just a quick reminder... the address for nw-heat discussion is nw-heat@nw-heat.org (not nw-heat@willamette.org) having said that, i will reply. > 1. Who (job titles) supports/maintains your WWW presence? It's a combined effort. The computing center supports/coordinates the technical end. News & Publication office supports/coordinates the content end. Each department/areas maintain their own space. If anybody comes close to having a "position," the computing center area (called WITS) have a position whose job includes the support/maintenance/central coordination of a Web page. > 2. In what department are they housed? see above > 3. What does their job(s) entail? centrally take care of listserv, mailing list, any Web based software (such as WebCrossing), training and coordinating other Web authors on campus. > 4. Roughly, what is their salary? 30 something...but the position is more than just supporting Web. From irvw at linfield.edu Wed Sep 24 17:04:31 1997 From: irvw at linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web In-Reply-To: Message-ID: On Wed, 24 Sep 1997 12:25:51 -0700 Kelly Wainwright wrote: > > 1. Who (job titles) supports/maintains your WWW presence? This is quite dispersed at Linfield. Our manager of systems and communications has primary responsibility for techincal issues. College Relations (our publications folks) have primary responsibility for the look of the first 2 levels of pages. Offices and departments are responsible for their own stuff. In such an environment, I'm not sure the rest of your questions really apply. > 2. In what department are they housed? > 3. What does their job(s) entail? > 4. Roughly, what is their salary? > > Also, if you have any job descriptions for these positions that you would > be willing to share, please let me know. > > Thanks, > Kelly > > Kelly Wainwright INTERNET: kelly@lclark.edu > Information Technology PHONE: (503) 768-7245 > Lewis & Clark College FAX: (503) 768-7228 > > From nordgrle at plu.edu Fri Sep 26 01:50:17 1997 From: nordgrle at plu.edu (Layne Nordgren) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web References: Message-ID: <342B773C.6C77134A@plu.edu> Kelly, Here's how we "mind the web" at Pacific Lutheran University: > 1. Who (job titles) supports/maintains your WWW presence? > 2. In what department are they housed? Systems/Network Manager: Computer Center Webmaster (student position): Media Services (library) Web Developer (student positions): Media Services Associate Director Library Media Services/Library Systems Library Equipment Technicican: Media Services Web Developmet Group: advisory group from Public Relations, Admissions, Computer Center, faculty, Library, Photo Services, and Media Services > 3. What does their job(s) entail? Systems/Network Manager: Manages the hardware, server administration, and network. Monitors security and develops CGI scripts. Webmaster and Web Developers: Manage webmaster account and e-mail; develop and maintain content for university site; convert print publications (course catalog, newsletters, alumni magazine, etc.) to web form; work with other departments as requested to develop and/or maintain departmental pages; assist users with web page production and help. Associate Director Library Media Services/Library Systems: Supervises student workers; identifies and prioritizes web projects with input of web development group; manages timelines and resources for projects; trains faculty in use of web technology in teaching; specializes in extracting print publications to web form. Library Equipment Technicican: Specializes in images, graphics, and QuickTime VR panoramas and objects. > 4. Roughly, what is their salary? Student positions start at $7.50 per hour with a $0.25 per hour increment each year. > Also, if you have any job descriptions for these positions that you > would be willing to share, please let me know. see: http://www.plu.edu/~media/webnotice.html Best regards, Layne ********************************************************************* * Layne Nordgren Internet: nordgrle@plu.edu * * Associate Director Voice: (253) 535-7197 * * Media Services/Library Systems FAX: (253) 535-7315 * * Robert A. L. Mortvedt Library WWW Home Page: * * Pacific Lutheran University http://www.plu.edu/~nordgrle * * Tacoma, WA 98447 * ********************************************************************* Kelly Wainwright wrote: > We are in the process of re-evaluating how we are supporting and > maintaining our WWW presence at Lewis & Clark. Part of this discussion is > whether we should be looking at any new positions to handle the WWW. From > this, of course, comes the question of how other schools are dealing with > the same issue. Therefore, I have four questions for you: > > 1. Who (job titles) supports/maintains your WWW presence? > 2. In what department are they housed? > 3. What does their job(s) entail? > 4. Roughly, what is their salary? > > Also, if you have any job descriptions for these positions that you would > be willing to share, please let me know. > > Thanks, > Kelly > > Kelly Wainwright INTERNET: kelly@lclark.edu > Information Technology PHONE: (503) 768-7245 > Lewis & Clark College FAX: (503) 768-7228 From aldrich at ups.edu Fri Sep 26 10:25:52 1997 From: aldrich at ups.edu (Tom Aldrich) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web Message-ID: Layne, Do you have a job description for the student position you mention that pays $7.50 an hour starting: Library Equipment Technicican: Specializes in images, graphics, and QuickTime VR panoramas and objects. I'd really like to see this. We've got approval to hire 4 students to help our web development and would like to see what other campuses are getting from students in this area. Thanks! Tom From nordgrle at plu.edu Fri Sep 26 02:38:51 1997 From: nordgrle at plu.edu (Layne Nordgren) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web References: Message-ID: <342B829B.B64D35F5@plu.edu> Tom, Our Library Equipment Technician is a full time staff position rather than a student position. He works in Media Services and does a lot of the media production work as well as web and equipment repairs. The Web Developer students are specializing according to their interests and experience. Some of them (the graphic design major types) are doing similar things to what the Equipment Technician does; he helps train them and assigns image-related projects. At some point we may need to add another position description that's more graphics-specific, but have not done so yet. Best regards, Layne ********************************************************************* * Layne Nordgren Internet: nordgrle@plu.edu * * Associate Director Voice: (253) 535-7197 * * Media Services/Library Systems FAX: (253) 535-7315 * * Robert A. L. Mortvedt Library WWW Home Page: * * Pacific Lutheran University http://www.plu.edu/~nordgrle * * Tacoma, WA 98447 * ********************************************************************* Tom Aldrich wrote: > Layne, > > Do you have a job description for the student position you mention that > pays $7.50 an hour starting: > > Library Equipment Technicican: Specializes in images, graphics, and > QuickTime VR panoramas and objects. > > I'd really like to see this. We've got approval to hire 4 students to help > our web development and would like to see what other campuses are getting > from students in this area. > > Thanks! > Tom From nordgrle at plu.edu Fri Sep 26 02:55:02 1997 From: nordgrle at plu.edu (Layne Nordgren) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web Message-ID: <342B8664.53B2A339@plu.edu> Tom, Our Library Equipment Technician is a full time staff position rather than a student position. He works in Media Services and does a lot of the media production work as well as web and equipment repairs. The Web Developer students are specializing according to their interests and experience. Some of them (the graphic design major types) are doing similar things to what the Equipment Technician does; he helps train them and assigns image-related projects. At some point we may need to add another position description that's more graphics-specific, but have not done so yet. Best regards, Layne ********************************************************************* * Layne Nordgren Internet: nordgrle@plu.edu * * Associate Director Voice: (253) 535-7197 * * Media Services/Library Systems FAX: (253) 535-7315 * * Robert A. L. Mortvedt Library WWW Home Page: * * Pacific Lutheran University http://www.plu.edu/~nordgrle * * Tacoma, WA 98447 * ********************************************************************* From kpitter at willamette.edu Fri Sep 26 10:05:06 1997 From: kpitter at willamette.edu (Keiko Pitter) Date: Thu Oct 5 10:00:19 2006 Subject: Who's Minding your Web In-Reply-To: Message-ID: we pay $8.00/hr for students that do Web development work. --> Keiko On Fri, 26 Sep 1997, Tom Aldrich wrote: > Layne, > > Do you have a job description for the student position you mention that > pays $7.50 an hour starting: > > Library Equipment Technicican: Specializes in images, graphics, and > QuickTime VR panoramas and objects. > > I'd really like to see this. We've got approval to hire 4 students to help > our web development and would like to see what other campuses are getting > from students in this area. > > Thanks! > Tom > > >