From colaw at pacificu.edu Wed Nov 3 20:04:37 1999 From: colaw at pacificu.edu (Colaw, Lee) Date: Fri Jul 16 16:34:38 2004 Subject: Fall meeting is on! Message-ID: <87E3B0D6A976D311BA7B00902798A5E992DC@everest.pacificu.edu> Ted Krupica will represent Pacific University. Lee M. Colaw CIO/Director, University Information Services 2043 College Way Forest Grove, OR 97116 Tel: (503) 359-3136 Fax: (503) 359-3162 Email: colaw@pacificu.edu Celebrate our sesquicentennial anniversary at http://www.sesquicentennial.pacificu.edu -----Original Message----- From: barnold@georgefox.edu [mailto:barnold@georgefox.edu] Sent: Monday, October 25, 1999 5:01 PM To: Multiple recipients of list Subject: Fall meeting is on! Greetings, After receiving e-mail from some of you, and a few phone calls, the fall meeting is a go. This is mainly a chance for us to gather and discuss technology issues at our institutions - either successes or failures - and perhaps even brainstorm on some of the issues. The general plan is: Friday, November 19th, at George Fox University (Newberg, OR) 9am - 2pm General session in the morning: roundtable for introductions and comments on how things are at each institution, any "hot issues," etc. Special interest session on ResNet issues: registering students, security issues, what works, what's next. Special interest session on web content: how to get web authors going, how to keep them going, IT's role in supporting the process. Might even discuss what works and what doesn't on IT web pages (i.e. what can we put up that our users will actually read/use) If we want a "second track" of interest groups, I'm open to topics. PLEASE give me feedback on: 1) topics for a second track, if wanted, and 2) if your institution will attend, and how many will come. I know many of you all are at EduCause this week (I'm holding down the fort) but a reply by, say, Nov. 3rd would be appreciated to help me make final plans. Thanks all! ----- Brother Bruce :) Bruce Arnold Technology Agent George Fox University -------------- next part -------------- A non-text attachment was scrubbed... Name: Lee M. Colaw (E-mail).vcf Type: application/octet-stream Size: 409 bytes Desc: not available Url : http://lists.nw-heat.org/pipermail/nw-heat/attachments/19991103/82883cac/LeeM.ColawE-mail.obj From worleyme at plu.edu Thu Nov 4 09:18:18 1999 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:38 2004 Subject: info request--PLEASE reply Message-ID: <3821BFDA.1CC81F0E@plu.edu> Greetings everyone... People are knocking at our door again requesting additional support and we'd like to know the following: 1. Do you have a platform standard (Mac, PC, both)? 2. How do you handle requests for the purchase of non-standard hardware and software. Examples: Prof. xyz has a friend who builds computers in his garage, or doesn't like the standard because he can get the computer cheaper somewhere else Prof. xyz doesn't like the standard statistical package and chooses his own for his class 3. How do you handle requests for the support and repair of non-standard hardware and software (see examples above)? 4. If a faculty member wants to purchase non-standard hardware/software, does he/she need to provide justification? If so, do you have a form for the process? Thanks in advance for any ammunition you can provide. Margaret >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From pitterk at whitman.edu Thu Nov 4 09:39:59 1999 From: pitterk at whitman.edu (Keiko Pitter) Date: Fri Jul 16 16:34:38 2004 Subject: dell In-Reply-To: <3821BFDA.1CC81F0E@plu.edu> Message-ID: did you ever hear from the Dell person? I left her a voice mssage. From kelly at lclark.edu Thu Nov 4 09:47:21 1999 From: kelly at lclark.edu (Kelly Wainwright) Date: Fri Jul 16 16:34:38 2004 Subject: info request--PLEASE reply In-Reply-To: <3821BFDA.1CC81F0E@plu.edu> Message-ID: Margaret- here is how Lewis & Clark handles things: > 1. Do you have a platform standard (Mac, PC, both)? Both > 2. How do you handle requests for the purchase of non-standard hardware > and software. Examples: > Prof. xyz has a friend who builds computers in his garage, or doesn't > like the standard because he can get the computer cheaper somewhere else > Prof. xyz doesn't like the standard statistical package and chooses his > own for his class Most of this purchasing goes through our Computer Reseller program and we control the recommendations for both the vendor (Apple and Dell) and the system configuration (i.e. we purchase all Dells with a 3-year Next day on-site warranty and require the purchase of Norton Antivirus). If a faculty member customizes their system far from this recommended configuration, we check with our technical folks to verify that we can support it. If a staff and faculty member decides to go elsewhere and get it cheaper, we tell them that they must first learn from us what level of support we will give the computer--i.e. will we connect it to the network, will we fix it if it breaks, will we support attaching peripherals, etc. We are also in close contact with the Dean's office in these situations since, at least in cases of the undergraduate college, are the ones who control the purse strings for computer purchases. Software, again, we just let them know the level of support they can expect. We have a list of fully supported software and then most other packages are minimally supported. Full support offers training and gurantees that if we don't know the answer, we will learn it. Minimal support offers that we will do what we can but primary support lies with the client. > 3. How do you handle requests for the support and repair of non-standard > hardware and software (see examples above)? Again, for staff and faculty, this should be decided beforehand. Otherwise we use a 15 minute rule, and if we can't fix it in that time we suggest that they contact the place from where they purchased the computer. > 4. If a faculty member wants to purchase non-standard hardware/software, > does he/she need to provide justification? If so, do you have a form > for the process? For hardware, yes. Since the college owns the equipment, they want to know why the clients are going elsewhere. Price usually isn't a sufficient reason. For software, no. There are so many discipline specific packages out there that IT knows we can't support them all. So instead of dictating what people can buy, we simply dictate what level of support they can expect. A very important factor in all this is the trust level between IT and the campus. We've worked very hard to improve this level of trust so that the campus knows that we are truly working in their best interest in the recommendations that we make. Kelly Wainwright INTERNET: kelly@lclark.edu Information Technology PHONE: (503) 768-7245 Lewis & Clark College FAX: (503) 768-7228 From ingerman at lclark.edu Thu Nov 4 09:53:32 1999 From: ingerman at lclark.edu (Bret Ingerman) Date: Fri Jul 16 16:34:38 2004 Subject: info request--PLEASE reply In-Reply-To: <3821BFDA.1CC81F0E@plu.edu> References: <3821BFDA.1CC81F0E@plu.edu> Message-ID: Margaret: Here are Lewis & Clark's answers: > >1. Do you have a platform standard (Mac, PC, both)? Both. We support Apple and Dell as desktop machines. > >2. How do you handle requests for the purchase of non-standard hardware >and software. Examples: > Prof. xyz has a friend who builds computers in his garage, or doesn't >like the standard because he can get the computer cheaper somewhere else > Prof. xyz doesn't like the standard statistical package and chooses his >own for his class We thought about this for a while and came up with the following: you are welcome to buy whatever you want. However, if you do not buy it through our computer store, or without or written approval, we may elect not to support the item. Our policy for this is on-line at: http://www.lclark.edu/~infotech/POLICIES/support.html > >3. How do you handle requests for the support and repair of non-standard >hardware and software (see examples above)? See the URL above as it covers both software and hardware. We also use a "10" minute rule where we will try to help with most anything if it takes less that 10 minutes. If it takes longer, and we don't support it, the client is on their own. >4. If a faculty member wants to purchase non-standard hardware/software, >does he/she need to provide justification? If so, do you have a form >for the process? No justification needed. If it is a discipline specific package then the primary responsibility for support rests with the department (a policy with which we have had no problems). Hope this helps. --Bret ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bret Ingerman e-mail: ingerman@lclark.edu Assistant Vice President for phone: 503-768-7227 Information Technology fax: 503-768-7228 Lewis & Clark College 0615 S.W. Palatine Hill Road Portland, OR 97219-7899 USA ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From worleyme at plu.edu Thu Nov 4 10:38:31 1999 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:38 2004 Subject: dell References: Message-ID: <3821D2A7.D6C73115@plu.edu> No I haven't. Should we consider this a 'wash' or keep trying? Keiko Pitter wrote: > > did you ever hear from the Dell person? I left her a voice mssage. > -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From cec at cwu.EDU Thu Nov 4 10:37:21 1999 From: cec at cwu.EDU (cec@cwu.EDU) Date: Fri Jul 16 16:34:38 2004 Subject: removal from list In-Reply-To: Message-ID: Keiko, Would you remove me from this list. I am no longer in end user support. Thanks Cec === Cecelia Calhoun + + + + + + + + + + + + + + + + + + + + + + + + + + Training Coordinator Academic Support Systems Project Central Washington University Ellensburg, WA 98926-7436 Voice: 509.963.2935 FAX: 509.963.2747 E-mail: cec@cwu.edu + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + From battya1 at pacificu.edu Thu Nov 4 12:30:38 1999 From: battya1 at pacificu.edu (Allison Batty) Date: Fri Jul 16 16:34:38 2004 Subject: FW: info request--PLEASE reply (fwd) Message-ID: Please see below... from the desktop of____________________________________________ ALLISON L. BATTY e-mail: battya1@pacificu.edu User Support Services Coordinator voice: 503.359.2799 Pacific University Computer Store fax: 503.359.2959 _______________________________________________________________ 1. Do you have a platform standard (Mac, PC, both)? Pacific University currently supports both platforms. We have a lease program and are trying to standardize on Dell and Apple computers. 2. How do you handle requests for the purchase of non-standard hardware and software. Examples: Prof. xyz has a friend who builds computers in his garage, or doesn't like the standard because he can get the computer cheaper somewhere else Prof. xyz doesn't like the standard statistical package and chooses his own for his class All technology purchases are supposed to go through the University Computer Store and/or approved by our department. In instances where non-supported equipment/software is purchase, our department provides limited support, meaning we will support it but on a low-priority basis. We try to encourage the client to use other resources such as going through the manufacturer of the product they purchased. 3. How do you handle requests for the support and repair of non-standard hardware and software (see examples above)? See answer above. We also will outsource repair of non-standard equipment. 4. If a faculty member wants to purchase non-standard hardware/software, does he/she need to provide justification? If so, do you have a form for the process? Yes, we do like an explination of why they are not going through our department and/or why they are choosing to purchase non-standard hardware/software. At this time the Director of UIS is approving non-standard purchases, however, we are looking to develop a technology committee to look at such issues. Thanks in advance for any ammunition you can provide. I hope the information above is useful. Please feel free to contact me if you have additional questions. Allison Batty -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/octet-stream Size: 409 bytes Desc: Url : http://lists.nw-heat.org/pipermail/nw-heat/attachments/19991104/e9996af0/attachment.obj From pitterk at whitman.edu Thu Nov 4 12:37:13 1999 From: pitterk at whitman.edu (Keiko Pitter) Date: Fri Jul 16 16:34:38 2004 Subject: dell In-Reply-To: <3821D2A7.D6C73115@plu.edu> Message-ID: I'll keep on trying --> Keiko On Thu, 4 Nov 1999, Margaret Worley wrote: > No I haven't. Should we consider this a 'wash' or keep trying? > > Keiko Pitter wrote: > > > > did you ever hear from the Dell person? I left her a voice mssage. > > > > -- > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< > Margaret Worley, Director | voice: (253)535-8470 > Academic/User Support | email: worleyme@plu.edu > Computing and Telecommunication Services | fax: (253)536-5099 > Pacific Lutheran University | > Tacoma, WA 98447 > From rellis at ups.edu Thu Nov 4 14:35:38 1999 From: rellis at ups.edu (Raney Ellis) Date: Fri Jul 16 16:34:38 2004 Subject: info request--PLEASE reply References: <3821BFDA.1CC81F0E@plu.edu> Message-ID: <38220A39.1D7DB11E@ups.edu> Hi, everyone... Margaret Worley wrote: > Greetings everyone... > > People are knocking at our door again requesting additional support and > we'd like to know the following: > > 1. Do you have a platform standard (Mac, PC, both)? We support both. Mac is decreasing, PC increasing. > 2. How do you handle requests for the purchase of non-standard hardware > and software. Examples: > Prof. xyz has a friend who builds computers in his garage, or doesn't > like the standard because he can get the computer cheaper somewhere else Users get support if and only if they get the standard hardware and use the supported software. If they choose to purchase a non-standard computer because of simple preference, they have no claim on our services past the network port. Of course, if there is a demonstrated need for software that won't run on the standard system, that changes things, and we will take on at least some aspects of support. Otherwise, we recommend users purchase extended warranties from the vendor. > Prof. xyz doesn't like the standard statistical package and chooses his > own for his class Similar problem. The IS staff can't be expected to support every package at the highest level. You have to work with departments to establish what you can support and at what level. Put it in writing and get support from the administration. > 3. How do you handle requests for the support and repair of non-standard > hardware and software (see examples above)? See above. > 4. If a faculty member wants to purchase non-standard hardware/software, > does he/she need to provide justification? If so, do you have a form > for the process? They need to justify the purchase. Don't have a form. Hold fast, Margaret. Raney From hinzra at whitman.edu Mon Nov 8 15:26:57 1999 From: hinzra at whitman.edu (Richard A. Hinz) Date: Fri Jul 16 16:34:38 2004 Subject: FW: info request--PLEASE reply (fwd) Message-ID: Allison Batty Sent: Thursday, November 04, 1999 12:52 PM To: Multiple recipients of list Subject: FW: info request--PLEASE reply (fwd) Please see below... from the desktop of____________________________________________ ALLISON L. BATTY e-mail: battya1@pacificu.edu User Support Services Coordinator voice: 503.359.2799 Pacific University Computer Store fax: 503.359.2959 _______________________________________________________________ 1. Do you have a platform standard (Mac, PC, both)? Whitman College currently supports both platforms. At present Dell is the PC of choice 2. How do you handle requests for the purchase of non-standard hardware and software. Examples: Prof. xyz has a friend who builds computers in his garage, or doesn't like the standard because he can get the computer cheaper somewhere else Prof. xyz doesn't like the standard statistical package and chooses his own for his class If a faculty member is insistent on using non-standard hardware or software, they can but we tell them when it comes to support, we can't really guarantee any support for the product. We will usually do what we can to help but in a limited way. Also, most computer items are budgeted out of the Technology Services budget but non-standard items or items outside of the budget cycle are usually paid for by the requesting department. 3. How do you handle requests for the support and repair of non-standard hardware and software (see examples above)? We will offer what help we can but make no promises as to what we can do or how fast we can do it. 4. If a faculty member wants to purchase non-standard hardware/software, does he/she need to provide justification? If so, do you have a form for the process? We try to find a "standard" solution but if that is not possible and their department will pay for it, they generally get it. ======================================================================= Thanks in advance for any ammunition you can provide. I hope the information above is useful. Please feel free to contact me if you have additional questions. Allison Batty ------_=_NextPart_000_01BF26FE.6153CCB6 Content-Type: APPLICATION/OCTET-STREAM; NAME="Lee M. Colaw (E-mail).vcf" Content-ID: Content-Description: BEGIN:VCARD VERSION:2.1 N:Colaw;Lee;;Mr. FN:Lee M. Colaw (E-mail) ORG:Pacific University;University Information Services TITLE:Director TEL;WORK;VOICE:(503) 359-3136 TEL;WORK;FAX:(503) 359-3162 ADR;WORK:;;2043 College Way;Forest Grove;OR;97116;USA LABEL;WORK;ENCODING=QUOTED-PRINTABLE:2043 College Way=0D=0AForest Grove, OR 97116=0D=0AUSA EMAIL;PREF;INTERNET:colaw@pacificu.edu REV:19990921T011928Z END:VCARD ------_=_NextPart_000_01BF26FE.6153CCB6-- From hinzra at whitman.edu Mon Nov 8 15:49:38 1999 From: hinzra at whitman.edu (Richard A. Hinz) Date: Fri Jul 16 16:34:38 2004 Subject: Help desk, Inventory tracking, purchasing... Message-ID: I know this has come up before and I know the solutions vary from institution to institution. We at Whitman are looking at better solutions for tracking help desk calls, Inventory and purchasing. To that end I would like to ask the following questions: 1. does your institution have a system that does one part or all of the above to your satisfaction? What is this product(s)? 2. Does your institution have an integrated solution? Is Inventory, Help desk and purchasing all in one program? What are the products you use? 3. If it is not an integrated solution, what products do you use for these tasks and do they interact with each other at all? 4. What reporting capabilities does it have? Can you get meaningful help desk statistics and/or inventory reports? 5. Is your system available across your campus and can users outside of IT access any part of it as well? Any help with these questions would be greatly appreciated. You can send responses to me and I will compile them for the list. Thanks in advance. Rich Hinz Director, User Services Whitman College From PietrasP at evergreen.edu Thu Nov 11 13:46:26 1999 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:38 2004 Subject: Job: InfoTech Consultant IV for the college Computer Support Cent er Message-ID: The Evergreen State College is seeking a full-time Information Technology Consultant IV for the college Computer Support Center. Provides advanced technical expertise in addressing interoperability and integration issues between desktop computers and network servers, applications, resources, and services; analyzes and develops new procedures and support processes which standardize desktop computer configurations to provide the necessary interoperability and integration; and assists with the support, troubleshooting, problem analysis, and resolution for desktop computer systems and applications in a client/server environment. Requires in-depth knowledge of Wintel and Macintosh desktop hardware platforms, operating systems, common applications, and peripheral devices and their interactions with network operating systems, applications, and hardware. Salary range starts at $3,010 per month (for full-time) with periodic increases to $3,852, plus benefits. Completed applications and answers to the supplemental examinations must be received in The Evergreen State College Human Resource Services Office by 5:00 p.m., November 23, 1999. More information is available at: www.evergreen.edu/user/HRS or contact: THE EVERGREEN STATE COLLEGE Human Resource Services, L3238 Olympia, WA 98505 (360) 866-6000 ext. 6361 From PietrasP at evergreen.edu Thu Nov 11 14:56:14 1999 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:38 2004 Subject: JOB: Web/Database Manager Evergreen State College Message-ID: Web/Database Manager for the "Infused Learning Communities" project in the Evergreen Center for Educational Improvement at The Evergreen State College, in Olympia WA. Will design and manage a complex web site, and the databases behind it, which will function as a communications forum for students and faculty in a project spanning eight colleges across the country. The site will also allow project managers to track participant information, administer online surveys, collect student and faculty work products, communicate with participants via email and web pages, and perform other project management functions. Requires: Bachelor's degree in computing or related field and one year of work experience performing duties in the area of database administration and web integration, web based publishing and web site administration. Additional experience can be substituted, year for year, for the required education. Salary Range: $48,000 - $53,000 annually and an excellent benefit package. Review of applications begins December 1, 1999 and applications will be accepted until finalists are chosen. For app/info call (360)866-6000, ext. 6361 or view on Internet (http://www.evergreen.edu/user/HRS). Hearing/speech impaired may call (360)866-6695 (TTY). EOE/AA/ADA From hinzra at whitman.edu Fri Nov 12 08:19:21 1999 From: hinzra at whitman.edu (Richard A. Hinz) Date: Fri Jul 16 16:34:38 2004 Subject: Help desk, Inventory tracking, purchasing... In-Reply-To: Message-ID: Hello all, Below is a message I sent out earlier this week asking about help desk and inventory tracking software. If anyone has information that would be helpful I would really appreciate it. Thanks Rich ============================================================================== > I know this has come up before and I know the solutions vary from > institution to institution. We at Whitman are looking at better solutions > for tracking help desk calls, Inventory and purchasing. To that end I > would like to ask the following questions: > > 1. does your institution have a system that does one part or all of the > above to your satisfaction? What is this product(s)? > > > 2. Does your institution have an integrated solution? Is Inventory, > Help desk and purchasing all in one program? What are the products you use? > > > 3. If it is not an integrated solution, what products do you use for these > tasks and do they interact with each other at all? > > 4. What reporting capabilities does it have? Can you get meaningful > help desk statistics and/or inventory reports? > > > 5. Is your system available across your campus and can users outside of IT > access any part of it as well? > > > Any help with these questions would be greatly appreciated. You can > send responses to me and I will compile them for the list. > > Thanks in advance. > > Rich Hinz > Director, User Services > Whitman College > > From battya1 at pacificu.edu Fri Nov 12 10:34:18 1999 From: battya1 at pacificu.edu (Allison Batty) Date: Fri Jul 16 16:34:38 2004 Subject: Help desk, Inventory tracking, purchasing... In-Reply-To: Message-ID: See below.... from the desktop of____________________________________________ ALLISON L. BATTY e-mail: battya1@pacificu.edu User Support Services Coordinator voice: 503.359.2799 Pacific University Computer Store fax: 503.359.2959 _______________________________________________________________ On Mon, 8 Nov 1999, Richard A. Hinz wrote: > > I know this has come up before and I know the solutions vary from > institution to institution. We at Whitman are looking at better solutions > for tracking help desk calls, Inventory and purchasing. To that end I > would like to ask the following questions: > > 1. does your institution have a system that does one part or all of the > above to your satisfaction? What is this product(s)? We have a home-built FileMaker Pro Webbased Help Desk Call Tracking system that works well for our needs. Our store is currently using Ensigm's POSIM software for inventory and purchasing tracking but we are switching to Quickbooks at the end of the month. The University as a whole using Datatel. > 2. Does your institution have an integrated solution? Is Inventory, > Help desk and purchasing all in one program? What are the products you use? Not yet... > 3. If it is not an integrated solution, what products do you use for these > tasks and do they interact with each other at all? All staff have access to the Help Desk database and we track purchasing information in terms of quotes, products ordered, etc...but the store software tracks the sale and inventory. We haven't had a need to have them linked yet. > 4. What reporting capabilities does it have? Can you get meaningful > help desk statistics and/or inventory reports? We are still building the reoprting side...the POSIM and Quickbooks both have reporting features... > 5. Is your system available across your campus and can users outside of IT > access any part of it as well? Our system is webbased and can be accessed from anywhere. We have not yet built an end-user interface for our Help Desk software. > Any help with these questions would be greatly appreciated. You can > send responses to me and I will compile them for the list. Hope this was helpful From worleyme at plu.edu Fri Nov 12 11:34:50 1999 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:38 2004 Subject: Help desk, Inventory tracking, purchasing... References: Message-ID: <382C6BDA.A46F2FEB@plu.edu> Richard, > > I know this has come up before and I know the solutions vary from > > institution to institution. We at Whitman are looking at better solutions > > for tracking help desk calls, Inventory and purchasing. To that end I > > would like to ask the following questions: > > > > 1. does your institution have a system that does one part or all of the > > above to your satisfaction? What is this product(s)? We are at the end of using a home-grown access database which tracks calls and keeps track of inventory. > > 2. Does your institution have an integrated solution? Is Inventory, > > Help desk and purchasing all in one program? What are the products you use? We purchased Clientele (UPS has been using it for awhile) during the summer and due to staffing issues in the office have been slow at bringing it up. > > 3. If it is not an integrated solution, what products do you use for these > > tasks and do they interact with each other at all? na > > 4. What reporting capabilities does it have? Can you get meaningful > > help desk statistics and/or inventory reports? We've used the reporting features in Access with our current system and provides useful information, with some limitations. > > 5. Is your system available across your campus and can users outside of IT > > access any part of it as well? Our current system is not. We hope to be able to purchase the web product which would allow some of this functionality at some time in the future. We decided to purchase a product because of continuing problems with our existing system. Problems included programmer time not available in-house due to other duties, speed (or lack thereof) in accessing the program, didn't meet all of the needs we have. Good luck in the process. Margaret -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From barnold at georgefox.edu Mon Nov 15 11:32:04 1999 From: barnold at georgefox.edu (Bruce Arnold) Date: Fri Jul 16 16:34:38 2004 Subject: Details for Fall Meeting this Friday Message-ID: Greetings, We are looking forward to hosting the Fall Meeting of NW_HEAT this Friday! After hearing from several of you we have decided to add a second "track" to the program. It will cover general lab issues (including print accounting) in the morning and faculty support (including faculty labs) in the afternoon. Also, it turns out that the same day is the start of an undergrad preview weekend. Parking should be fun... (This despite my asking for the "most available" day during this week, way back in September.) I have directions below to our back parking lot, which should help. The general plan is: Friday, November 19th, at George Fox University (Newberg, OR) 8:30 Gather, coffee 9:00 Roundtable discussion - introductions, what's new on our campuses, burning questions 10:15 Break 10:30 Morning session ** ResNet issues: registering students, security issues, what works, what's next. ** Lab issues: print accounting, staffing, training, and whatever else people want to discuss. 11:30 Lunch 12:30 Afternoon session ** Web content: how to get web authors going, how to keep them going, IT's role, IT's web pages. ** Faculty support: web/tech camps, special facilities, where to draw the line, outside resources 2:00 All done Actually, looking at the topics we might want to switch morning and afternoon sessions to give ResNet and Lab the extra 30 minutes. To avoid the lunch line we really do need to break at 11:30. We can discuss this during the roundtable. If you haven't already RSVP'd for your institution, please do send me a note. We want to make sure we have enough chairs, etc. General driving directions are available at http://www.georgefox.edu/maps/ndirections.shtml while a decent map is available at http://www.georgefox.edu/maps/nmap.shtml (click on NW area to see the parking lot - just above buildings 3&29) and our meeting place in building 31). Specific driving directions once you are in Newberg: * Get to the intersection of 99W and Villa Rd. For those coming from Portland on 99W this is the third Newberg light - be in the right hand lane and turn right at the light. For those coming from the south this is the first light after the trick right turn - if you go straight the road ends in another block - and you will want the right hand lane so you can go straight through the light. For Linfield and perhaps Pacific this is the next light after you clear the downtown one-way section - be ready to turn left at the light. * Drive past the Hospital to the next left - Fulton St. - just before the athletic fields. Turn left. (Total of about 4 blocks distance). * Go down and up the hill. As soon as you level out there will be a GFU reader board and two enterences to our largest parking lot. Turn left and park in the lot. (Total of about 2 blocks distance). If you have questions or comments please contact me through Wednesday, or Dan Swanson (dswanson@georgefox.edu or 503-554-2576) Thursday or Friday. Thanks all! ----- Brother Bruce :) Bruce Arnold Technology Agent George Fox University From pitterk at whitman.edu Mon Nov 15 13:50:17 1999 From: pitterk at whitman.edu (Keiko Pitter) Date: Fri Jul 16 16:34:38 2004 Subject: Fall Meeting at George Fox Message-ID: I posted the information (driving direction and agenda) on the Nw-Heat Web page http://www.nw-heat.org/ From mmorandi at willamette.edu Mon Nov 22 10:59:30 1999 From: mmorandi at willamette.edu (Marti Morandi) Date: Fri Jul 16 16:34:38 2004 Subject: Faculty advocate Message-ID: Who was it at the meeting last Friday who talked about faculty advocates? Did they get released time for this service? I'd like to know more. BTW, thanks George Fox for sponsoring this event. Marti Marti Morandi, Director Production and Operations Willamette Integrated Technology Services Willamette University Salem, OR 97301 (503)370-6650/mmorandi@willamette.edu From colaw at pacificu.edu Wed Nov 3 20:04:37 1999 From: colaw at pacificu.edu (Colaw, Lee) Date: Thu Oct 5 10:00:21 2006 Subject: Fall meeting is on! Message-ID: <87E3B0D6A976D311BA7B00902798A5E992DC@everest.pacificu.edu> Ted Krupica will represent Pacific University. Lee M. Colaw CIO/Director, University Information Services 2043 College Way Forest Grove, OR 97116 Tel: (503) 359-3136 Fax: (503) 359-3162 Email: colaw@pacificu.edu Celebrate our sesquicentennial anniversary at http://www.sesquicentennial.pacificu.edu -----Original Message----- From: barnold@georgefox.edu [mailto:barnold@georgefox.edu] Sent: Monday, October 25, 1999 5:01 PM To: Multiple recipients of list Subject: Fall meeting is on! Greetings, After receiving e-mail from some of you, and a few phone calls, the fall meeting is a go. This is mainly a chance for us to gather and discuss technology issues at our institutions - either successes or failures - and perhaps even brainstorm on some of the issues. The general plan is: Friday, November 19th, at George Fox University (Newberg, OR) 9am - 2pm General session in the morning: roundtable for introductions and comments on how things are at each institution, any "hot issues," etc. Special interest session on ResNet issues: registering students, security issues, what works, what's next. Special interest session on web content: how to get web authors going, how to keep them going, IT's role in supporting the process. Might even discuss what works and what doesn't on IT web pages (i.e. what can we put up that our users will actually read/use) If we want a "second track" of interest groups, I'm open to topics. PLEASE give me feedback on: 1) topics for a second track, if wanted, and 2) if your institution will attend, and how many will come. I know many of you all are at EduCause this week (I'm holding down the fort) but a reply by, say, Nov. 3rd would be appreciated to help me make final plans. Thanks all! ----- Brother Bruce :) Bruce Arnold Technology Agent George Fox University -------------- next part -------------- A non-text attachment was scrubbed... Name: Lee M. Colaw (E-mail).vcf Type: application/octet-stream Size: 409 bytes Desc: not available Url : http://lists.nw-heat.org/pipermail/nw-heat/attachments/19991103/82883cac/LeeM.ColawE-mail-0001.obj From worleyme at plu.edu Thu Nov 4 09:18:18 1999 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:21 2006 Subject: info request--PLEASE reply Message-ID: <3821BFDA.1CC81F0E@plu.edu> Greetings everyone... People are knocking at our door again requesting additional support and we'd like to know the following: 1. Do you have a platform standard (Mac, PC, both)? 2. How do you handle requests for the purchase of non-standard hardware and software. Examples: Prof. xyz has a friend who builds computers in his garage, or doesn't like the standard because he can get the computer cheaper somewhere else Prof. xyz doesn't like the standard statistical package and chooses his own for his class 3. How do you handle requests for the support and repair of non-standard hardware and software (see examples above)? 4. If a faculty member wants to purchase non-standard hardware/software, does he/she need to provide justification? If so, do you have a form for the process? Thanks in advance for any ammunition you can provide. Margaret >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From pitterk at whitman.edu Thu Nov 4 09:39:59 1999 From: pitterk at whitman.edu (Keiko Pitter) Date: Thu Oct 5 10:00:21 2006 Subject: dell In-Reply-To: <3821BFDA.1CC81F0E@plu.edu> Message-ID: did you ever hear from the Dell person? I left her a voice mssage. From kelly at lclark.edu Thu Nov 4 09:47:21 1999 From: kelly at lclark.edu (Kelly Wainwright) Date: Thu Oct 5 10:00:21 2006 Subject: info request--PLEASE reply In-Reply-To: <3821BFDA.1CC81F0E@plu.edu> Message-ID: Margaret- here is how Lewis & Clark handles things: > 1. Do you have a platform standard (Mac, PC, both)? Both > 2. How do you handle requests for the purchase of non-standard hardware > and software. Examples: > Prof. xyz has a friend who builds computers in his garage, or doesn't > like the standard because he can get the computer cheaper somewhere else > Prof. xyz doesn't like the standard statistical package and chooses his > own for his class Most of this purchasing goes through our Computer Reseller program and we control the recommendations for both the vendor (Apple and Dell) and the system configuration (i.e. we purchase all Dells with a 3-year Next day on-site warranty and require the purchase of Norton Antivirus). If a faculty member customizes their system far from this recommended configuration, we check with our technical folks to verify that we can support it. If a staff and faculty member decides to go elsewhere and get it cheaper, we tell them that they must first learn from us what level of support we will give the computer--i.e. will we connect it to the network, will we fix it if it breaks, will we support attaching peripherals, etc. We are also in close contact with the Dean's office in these situations since, at least in cases of the undergraduate college, are the ones who control the purse strings for computer purchases. Software, again, we just let them know the level of support they can expect. We have a list of fully supported software and then most other packages are minimally supported. Full support offers training and gurantees that if we don't know the answer, we will learn it. Minimal support offers that we will do what we can but primary support lies with the client. > 3. How do you handle requests for the support and repair of non-standard > hardware and software (see examples above)? Again, for staff and faculty, this should be decided beforehand. Otherwise we use a 15 minute rule, and if we can't fix it in that time we suggest that they contact the place from where they purchased the computer. > 4. If a faculty member wants to purchase non-standard hardware/software, > does he/she need to provide justification? If so, do you have a form > for the process? For hardware, yes. Since the college owns the equipment, they want to know why the clients are going elsewhere. Price usually isn't a sufficient reason. For software, no. There are so many discipline specific packages out there that IT knows we can't support them all. So instead of dictating what people can buy, we simply dictate what level of support they can expect. A very important factor in all this is the trust level between IT and the campus. We've worked very hard to improve this level of trust so that the campus knows that we are truly working in their best interest in the recommendations that we make. Kelly Wainwright INTERNET: kelly@lclark.edu Information Technology PHONE: (503) 768-7245 Lewis & Clark College FAX: (503) 768-7228 From ingerman at lclark.edu Thu Nov 4 09:53:32 1999 From: ingerman at lclark.edu (Bret Ingerman) Date: Thu Oct 5 10:00:21 2006 Subject: info request--PLEASE reply In-Reply-To: <3821BFDA.1CC81F0E@plu.edu> References: <3821BFDA.1CC81F0E@plu.edu> Message-ID: Margaret: Here are Lewis & Clark's answers: > >1. Do you have a platform standard (Mac, PC, both)? Both. We support Apple and Dell as desktop machines. > >2. How do you handle requests for the purchase of non-standard hardware >and software. Examples: > Prof. xyz has a friend who builds computers in his garage, or doesn't >like the standard because he can get the computer cheaper somewhere else > Prof. xyz doesn't like the standard statistical package and chooses his >own for his class We thought about this for a while and came up with the following: you are welcome to buy whatever you want. However, if you do not buy it through our computer store, or without or written approval, we may elect not to support the item. Our policy for this is on-line at: http://www.lclark.edu/~infotech/POLICIES/support.html > >3. How do you handle requests for the support and repair of non-standard >hardware and software (see examples above)? See the URL above as it covers both software and hardware. We also use a "10" minute rule where we will try to help with most anything if it takes less that 10 minutes. If it takes longer, and we don't support it, the client is on their own. >4. If a faculty member wants to purchase non-standard hardware/software, >does he/she need to provide justification? If so, do you have a form >for the process? No justification needed. If it is a discipline specific package then the primary responsibility for support rests with the department (a policy with which we have had no problems). Hope this helps. --Bret ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Bret Ingerman e-mail: ingerman@lclark.edu Assistant Vice President for phone: 503-768-7227 Information Technology fax: 503-768-7228 Lewis & Clark College 0615 S.W. Palatine Hill Road Portland, OR 97219-7899 USA ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ From worleyme at plu.edu Thu Nov 4 10:38:31 1999 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:21 2006 Subject: dell References: Message-ID: <3821D2A7.D6C73115@plu.edu> No I haven't. Should we consider this a 'wash' or keep trying? Keiko Pitter wrote: > > did you ever hear from the Dell person? I left her a voice mssage. > -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From cec at cwu.EDU Thu Nov 4 10:37:21 1999 From: cec at cwu.EDU (cec@cwu.EDU) Date: Thu Oct 5 10:00:21 2006 Subject: removal from list In-Reply-To: Message-ID: Keiko, Would you remove me from this list. I am no longer in end user support. Thanks Cec === Cecelia Calhoun + + + + + + + + + + + + + + + + + + + + + + + + + + Training Coordinator Academic Support Systems Project Central Washington University Ellensburg, WA 98926-7436 Voice: 509.963.2935 FAX: 509.963.2747 E-mail: cec@cwu.edu + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + From battya1 at pacificu.edu Thu Nov 4 12:30:38 1999 From: battya1 at pacificu.edu (Allison Batty) Date: Thu Oct 5 10:00:21 2006 Subject: FW: info request--PLEASE reply (fwd) Message-ID: Please see below... from the desktop of____________________________________________ ALLISON L. BATTY e-mail: battya1@pacificu.edu User Support Services Coordinator voice: 503.359.2799 Pacific University Computer Store fax: 503.359.2959 _______________________________________________________________ 1. Do you have a platform standard (Mac, PC, both)? Pacific University currently supports both platforms. We have a lease program and are trying to standardize on Dell and Apple computers. 2. How do you handle requests for the purchase of non-standard hardware and software. Examples: Prof. xyz has a friend who builds computers in his garage, or doesn't like the standard because he can get the computer cheaper somewhere else Prof. xyz doesn't like the standard statistical package and chooses his own for his class All technology purchases are supposed to go through the University Computer Store and/or approved by our department. In instances where non-supported equipment/software is purchase, our department provides limited support, meaning we will support it but on a low-priority basis. We try to encourage the client to use other resources such as going through the manufacturer of the product they purchased. 3. How do you handle requests for the support and repair of non-standard hardware and software (see examples above)? See answer above. We also will outsource repair of non-standard equipment. 4. If a faculty member wants to purchase non-standard hardware/software, does he/she need to provide justification? If so, do you have a form for the process? Yes, we do like an explination of why they are not going through our department and/or why they are choosing to purchase non-standard hardware/software. At this time the Director of UIS is approving non-standard purchases, however, we are looking to develop a technology committee to look at such issues. Thanks in advance for any ammunition you can provide. I hope the information above is useful. Please feel free to contact me if you have additional questions. Allison Batty -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/octet-stream Size: 409 bytes Desc: Url : http://lists.nw-heat.org/pipermail/nw-heat/attachments/19991104/e9996af0/attachment-0001.obj From pitterk at whitman.edu Thu Nov 4 12:37:13 1999 From: pitterk at whitman.edu (Keiko Pitter) Date: Thu Oct 5 10:00:21 2006 Subject: dell In-Reply-To: <3821D2A7.D6C73115@plu.edu> Message-ID: I'll keep on trying --> Keiko On Thu, 4 Nov 1999, Margaret Worley wrote: > No I haven't. Should we consider this a 'wash' or keep trying? > > Keiko Pitter wrote: > > > > did you ever hear from the Dell person? I left her a voice mssage. > > > > -- > >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< > Margaret Worley, Director | voice: (253)535-8470 > Academic/User Support | email: worleyme@plu.edu > Computing and Telecommunication Services | fax: (253)536-5099 > Pacific Lutheran University | > Tacoma, WA 98447 > From rellis at ups.edu Thu Nov 4 14:35:38 1999 From: rellis at ups.edu (Raney Ellis) Date: Thu Oct 5 10:00:21 2006 Subject: info request--PLEASE reply References: <3821BFDA.1CC81F0E@plu.edu> Message-ID: <38220A39.1D7DB11E@ups.edu> Hi, everyone... Margaret Worley wrote: > Greetings everyone... > > People are knocking at our door again requesting additional support and > we'd like to know the following: > > 1. Do you have a platform standard (Mac, PC, both)? We support both. Mac is decreasing, PC increasing. > 2. How do you handle requests for the purchase of non-standard hardware > and software. Examples: > Prof. xyz has a friend who builds computers in his garage, or doesn't > like the standard because he can get the computer cheaper somewhere else Users get support if and only if they get the standard hardware and use the supported software. If they choose to purchase a non-standard computer because of simple preference, they have no claim on our services past the network port. Of course, if there is a demonstrated need for software that won't run on the standard system, that changes things, and we will take on at least some aspects of support. Otherwise, we recommend users purchase extended warranties from the vendor. > Prof. xyz doesn't like the standard statistical package and chooses his > own for his class Similar problem. The IS staff can't be expected to support every package at the highest level. You have to work with departments to establish what you can support and at what level. Put it in writing and get support from the administration. > 3. How do you handle requests for the support and repair of non-standard > hardware and software (see examples above)? See above. > 4. If a faculty member wants to purchase non-standard hardware/software, > does he/she need to provide justification? If so, do you have a form > for the process? They need to justify the purchase. Don't have a form. Hold fast, Margaret. Raney From hinzra at whitman.edu Mon Nov 8 15:26:57 1999 From: hinzra at whitman.edu (Richard A. Hinz) Date: Thu Oct 5 10:00:21 2006 Subject: FW: info request--PLEASE reply (fwd) Message-ID: Allison Batty Sent: Thursday, November 04, 1999 12:52 PM To: Multiple recipients of list Subject: FW: info request--PLEASE reply (fwd) Please see below... from the desktop of____________________________________________ ALLISON L. BATTY e-mail: battya1@pacificu.edu User Support Services Coordinator voice: 503.359.2799 Pacific University Computer Store fax: 503.359.2959 _______________________________________________________________ 1. Do you have a platform standard (Mac, PC, both)? Whitman College currently supports both platforms. At present Dell is the PC of choice 2. How do you handle requests for the purchase of non-standard hardware and software. Examples: Prof. xyz has a friend who builds computers in his garage, or doesn't like the standard because he can get the computer cheaper somewhere else Prof. xyz doesn't like the standard statistical package and chooses his own for his class If a faculty member is insistent on using non-standard hardware or software, they can but we tell them when it comes to support, we can't really guarantee any support for the product. We will usually do what we can to help but in a limited way. Also, most computer items are budgeted out of the Technology Services budget but non-standard items or items outside of the budget cycle are usually paid for by the requesting department. 3. How do you handle requests for the support and repair of non-standard hardware and software (see examples above)? We will offer what help we can but make no promises as to what we can do or how fast we can do it. 4. If a faculty member wants to purchase non-standard hardware/software, does he/she need to provide justification? If so, do you have a form for the process? We try to find a "standard" solution but if that is not possible and their department will pay for it, they generally get it. ======================================================================= Thanks in advance for any ammunition you can provide. I hope the information above is useful. Please feel free to contact me if you have additional questions. Allison Batty ------_=_NextPart_000_01BF26FE.6153CCB6 Content-Type: APPLICATION/OCTET-STREAM; NAME="Lee M. Colaw (E-mail).vcf" Content-ID: Content-Description: BEGIN:VCARD VERSION:2.1 N:Colaw;Lee;;Mr. FN:Lee M. Colaw (E-mail) ORG:Pacific University;University Information Services TITLE:Director TEL;WORK;VOICE:(503) 359-3136 TEL;WORK;FAX:(503) 359-3162 ADR;WORK:;;2043 College Way;Forest Grove;OR;97116;USA LABEL;WORK;ENCODING=QUOTED-PRINTABLE:2043 College Way=0D=0AForest Grove, OR 97116=0D=0AUSA EMAIL;PREF;INTERNET:colaw@pacificu.edu REV:19990921T011928Z END:VCARD ------_=_NextPart_000_01BF26FE.6153CCB6-- From hinzra at whitman.edu Mon Nov 8 15:49:38 1999 From: hinzra at whitman.edu (Richard A. Hinz) Date: Thu Oct 5 10:00:21 2006 Subject: Help desk, Inventory tracking, purchasing... Message-ID: I know this has come up before and I know the solutions vary from institution to institution. We at Whitman are looking at better solutions for tracking help desk calls, Inventory and purchasing. To that end I would like to ask the following questions: 1. does your institution have a system that does one part or all of the above to your satisfaction? What is this product(s)? 2. Does your institution have an integrated solution? Is Inventory, Help desk and purchasing all in one program? What are the products you use? 3. If it is not an integrated solution, what products do you use for these tasks and do they interact with each other at all? 4. What reporting capabilities does it have? Can you get meaningful help desk statistics and/or inventory reports? 5. Is your system available across your campus and can users outside of IT access any part of it as well? Any help with these questions would be greatly appreciated. You can send responses to me and I will compile them for the list. Thanks in advance. Rich Hinz Director, User Services Whitman College From PietrasP at evergreen.edu Thu Nov 11 13:46:26 1999 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:21 2006 Subject: Job: InfoTech Consultant IV for the college Computer Support Cent er Message-ID: The Evergreen State College is seeking a full-time Information Technology Consultant IV for the college Computer Support Center. Provides advanced technical expertise in addressing interoperability and integration issues between desktop computers and network servers, applications, resources, and services; analyzes and develops new procedures and support processes which standardize desktop computer configurations to provide the necessary interoperability and integration; and assists with the support, troubleshooting, problem analysis, and resolution for desktop computer systems and applications in a client/server environment. Requires in-depth knowledge of Wintel and Macintosh desktop hardware platforms, operating systems, common applications, and peripheral devices and their interactions with network operating systems, applications, and hardware. Salary range starts at $3,010 per month (for full-time) with periodic increases to $3,852, plus benefits. Completed applications and answers to the supplemental examinations must be received in The Evergreen State College Human Resource Services Office by 5:00 p.m., November 23, 1999. More information is available at: www.evergreen.edu/user/HRS or contact: THE EVERGREEN STATE COLLEGE Human Resource Services, L3238 Olympia, WA 98505 (360) 866-6000 ext. 6361 From PietrasP at evergreen.edu Thu Nov 11 14:56:14 1999 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:21 2006 Subject: JOB: Web/Database Manager Evergreen State College Message-ID: Web/Database Manager for the "Infused Learning Communities" project in the Evergreen Center for Educational Improvement at The Evergreen State College, in Olympia WA. Will design and manage a complex web site, and the databases behind it, which will function as a communications forum for students and faculty in a project spanning eight colleges across the country. The site will also allow project managers to track participant information, administer online surveys, collect student and faculty work products, communicate with participants via email and web pages, and perform other project management functions. Requires: Bachelor's degree in computing or related field and one year of work experience performing duties in the area of database administration and web integration, web based publishing and web site administration. Additional experience can be substituted, year for year, for the required education. Salary Range: $48,000 - $53,000 annually and an excellent benefit package. Review of applications begins December 1, 1999 and applications will be accepted until finalists are chosen. For app/info call (360)866-6000, ext. 6361 or view on Internet (http://www.evergreen.edu/user/HRS). Hearing/speech impaired may call (360)866-6695 (TTY). EOE/AA/ADA From hinzra at whitman.edu Fri Nov 12 08:19:21 1999 From: hinzra at whitman.edu (Richard A. Hinz) Date: Thu Oct 5 10:00:21 2006 Subject: Help desk, Inventory tracking, purchasing... In-Reply-To: Message-ID: Hello all, Below is a message I sent out earlier this week asking about help desk and inventory tracking software. If anyone has information that would be helpful I would really appreciate it. Thanks Rich ============================================================================== > I know this has come up before and I know the solutions vary from > institution to institution. We at Whitman are looking at better solutions > for tracking help desk calls, Inventory and purchasing. To that end I > would like to ask the following questions: > > 1. does your institution have a system that does one part or all of the > above to your satisfaction? What is this product(s)? > > > 2. Does your institution have an integrated solution? Is Inventory, > Help desk and purchasing all in one program? What are the products you use? > > > 3. If it is not an integrated solution, what products do you use for these > tasks and do they interact with each other at all? > > 4. What reporting capabilities does it have? Can you get meaningful > help desk statistics and/or inventory reports? > > > 5. Is your system available across your campus and can users outside of IT > access any part of it as well? > > > Any help with these questions would be greatly appreciated. You can > send responses to me and I will compile them for the list. > > Thanks in advance. > > Rich Hinz > Director, User Services > Whitman College > > From battya1 at pacificu.edu Fri Nov 12 10:34:18 1999 From: battya1 at pacificu.edu (Allison Batty) Date: Thu Oct 5 10:00:21 2006 Subject: Help desk, Inventory tracking, purchasing... In-Reply-To: Message-ID: See below.... from the desktop of____________________________________________ ALLISON L. BATTY e-mail: battya1@pacificu.edu User Support Services Coordinator voice: 503.359.2799 Pacific University Computer Store fax: 503.359.2959 _______________________________________________________________ On Mon, 8 Nov 1999, Richard A. Hinz wrote: > > I know this has come up before and I know the solutions vary from > institution to institution. We at Whitman are looking at better solutions > for tracking help desk calls, Inventory and purchasing. To that end I > would like to ask the following questions: > > 1. does your institution have a system that does one part or all of the > above to your satisfaction? What is this product(s)? We have a home-built FileMaker Pro Webbased Help Desk Call Tracking system that works well for our needs. Our store is currently using Ensigm's POSIM software for inventory and purchasing tracking but we are switching to Quickbooks at the end of the month. The University as a whole using Datatel. > 2. Does your institution have an integrated solution? Is Inventory, > Help desk and purchasing all in one program? What are the products you use? Not yet... > 3. If it is not an integrated solution, what products do you use for these > tasks and do they interact with each other at all? All staff have access to the Help Desk database and we track purchasing information in terms of quotes, products ordered, etc...but the store software tracks the sale and inventory. We haven't had a need to have them linked yet. > 4. What reporting capabilities does it have? Can you get meaningful > help desk statistics and/or inventory reports? We are still building the reoprting side...the POSIM and Quickbooks both have reporting features... > 5. Is your system available across your campus and can users outside of IT > access any part of it as well? Our system is webbased and can be accessed from anywhere. We have not yet built an end-user interface for our Help Desk software. > Any help with these questions would be greatly appreciated. You can > send responses to me and I will compile them for the list. Hope this was helpful From worleyme at plu.edu Fri Nov 12 11:34:50 1999 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:21 2006 Subject: Help desk, Inventory tracking, purchasing... References: Message-ID: <382C6BDA.A46F2FEB@plu.edu> Richard, > > I know this has come up before and I know the solutions vary from > > institution to institution. We at Whitman are looking at better solutions > > for tracking help desk calls, Inventory and purchasing. To that end I > > would like to ask the following questions: > > > > 1. does your institution have a system that does one part or all of the > > above to your satisfaction? What is this product(s)? We are at the end of using a home-grown access database which tracks calls and keeps track of inventory. > > 2. Does your institution have an integrated solution? Is Inventory, > > Help desk and purchasing all in one program? What are the products you use? We purchased Clientele (UPS has been using it for awhile) during the summer and due to staffing issues in the office have been slow at bringing it up. > > 3. If it is not an integrated solution, what products do you use for these > > tasks and do they interact with each other at all? na > > 4. What reporting capabilities does it have? Can you get meaningful > > help desk statistics and/or inventory reports? We've used the reporting features in Access with our current system and provides useful information, with some limitations. > > 5. Is your system available across your campus and can users outside of IT > > access any part of it as well? Our current system is not. We hope to be able to purchase the web product which would allow some of this functionality at some time in the future. We decided to purchase a product because of continuing problems with our existing system. Problems included programmer time not available in-house due to other duties, speed (or lack thereof) in accessing the program, didn't meet all of the needs we have. Good luck in the process. Margaret -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From barnold at georgefox.edu Mon Nov 15 11:32:04 1999 From: barnold at georgefox.edu (Bruce Arnold) Date: Thu Oct 5 10:00:21 2006 Subject: Details for Fall Meeting this Friday Message-ID: Greetings, We are looking forward to hosting the Fall Meeting of NW_HEAT this Friday! After hearing from several of you we have decided to add a second "track" to the program. It will cover general lab issues (including print accounting) in the morning and faculty support (including faculty labs) in the afternoon. Also, it turns out that the same day is the start of an undergrad preview weekend. Parking should be fun... (This despite my asking for the "most available" day during this week, way back in September.) I have directions below to our back parking lot, which should help. The general plan is: Friday, November 19th, at George Fox University (Newberg, OR) 8:30 Gather, coffee 9:00 Roundtable discussion - introductions, what's new on our campuses, burning questions 10:15 Break 10:30 Morning session ** ResNet issues: registering students, security issues, what works, what's next. ** Lab issues: print accounting, staffing, training, and whatever else people want to discuss. 11:30 Lunch 12:30 Afternoon session ** Web content: how to get web authors going, how to keep them going, IT's role, IT's web pages. ** Faculty support: web/tech camps, special facilities, where to draw the line, outside resources 2:00 All done Actually, looking at the topics we might want to switch morning and afternoon sessions to give ResNet and Lab the extra 30 minutes. To avoid the lunch line we really do need to break at 11:30. We can discuss this during the roundtable. If you haven't already RSVP'd for your institution, please do send me a note. We want to make sure we have enough chairs, etc. General driving directions are available at http://www.georgefox.edu/maps/ndirections.shtml while a decent map is available at http://www.georgefox.edu/maps/nmap.shtml (click on NW area to see the parking lot - just above buildings 3&29) and our meeting place in building 31). Specific driving directions once you are in Newberg: * Get to the intersection of 99W and Villa Rd. For those coming from Portland on 99W this is the third Newberg light - be in the right hand lane and turn right at the light. For those coming from the south this is the first light after the trick right turn - if you go straight the road ends in another block - and you will want the right hand lane so you can go straight through the light. For Linfield and perhaps Pacific this is the next light after you clear the downtown one-way section - be ready to turn left at the light. * Drive past the Hospital to the next left - Fulton St. - just before the athletic fields. Turn left. (Total of about 4 blocks distance). * Go down and up the hill. As soon as you level out there will be a GFU reader board and two enterences to our largest parking lot. Turn left and park in the lot. (Total of about 2 blocks distance). If you have questions or comments please contact me through Wednesday, or Dan Swanson (dswanson@georgefox.edu or 503-554-2576) Thursday or Friday. Thanks all! ----- Brother Bruce :) Bruce Arnold Technology Agent George Fox University From pitterk at whitman.edu Mon Nov 15 13:50:17 1999 From: pitterk at whitman.edu (Keiko Pitter) Date: Thu Oct 5 10:00:21 2006 Subject: Fall Meeting at George Fox Message-ID: I posted the information (driving direction and agenda) on the Nw-Heat Web page http://www.nw-heat.org/ From mmorandi at willamette.edu Mon Nov 22 10:59:30 1999 From: mmorandi at willamette.edu (Marti Morandi) Date: Thu Oct 5 10:00:21 2006 Subject: Faculty advocate Message-ID: Who was it at the meeting last Friday who talked about faculty advocates? Did they get released time for this service? I'd like to know more. BTW, thanks George Fox for sponsoring this event. Marti Marti Morandi, Director Production and Operations Willamette Integrated Technology Services Willamette University Salem, OR 97301 (503)370-6650/mmorandi@willamette.edu