From JDorris at warnerpacific.edu Tue Feb 1 16:48:19 2000 From: JDorris at warnerpacific.edu (Jim Dorris) Date: Fri Jul 16 16:34:38 2004 Subject: Teacher Ed Student Tracking Message-ID: <814110E5ACC0D211BACF00105A04432F4BEC2A@SHASTA> Good afternoon all, Our Teacher Education department is looking for a better way to track information about their students (future teachers). In this case, tracking consists mainly of biographical info about the student, testing results (C-BEST, Professional Knowledge tests, etc...), student teaching info, and post-graduation placement info. Before I begin creating my own Access database for them, I've been looking for any commercial packages out their. I'm curious if other schools are using a home-grown database, a commercial database, paper or other??, or aren't tracking all of this. If there are commercial packages out there, any leads to finding them? Jim Dorris Warner Pacific College From PietrasP at evergreen.edu Thu Feb 3 11:52:47 2000 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:38 2004 Subject: JOB Opening: INFORMATION TECHNOLOGY CONSULTANT III at Evergreen State College Message-ID: > The Evergreen State College's Computer Support Center is seeking > candidates for INFORMATION TECHNOLOGY CONSULTANT III. These positions > provide technical support, troubleshooting, problem resolution and > consultation for desktop computer hardware and software to college faculty > and staff via the telephone and in person. Requires: One year of > experience as an Information Technology Consultant II OR a Bachelor's > Degree in computer science or a related field OR equivalent > education/experience. Salary: Starts at $2660 per month (for full time) > w/increases to $3405, +benefits. Closes: February 18, 2000. For > info/application call 360-866-6000, ext. 6361, or view on the Internet > (http://www.evergreen.edu). Hearing/speech impaired may call 360-866-6834 > (TTY). EOE/AA/ADA > From PietrasP at evergreen.edu Thu Feb 3 15:03:43 2000 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:38 2004 Subject: Job Opening: Computer Science Technical support Message-ID: > The Evergreen State College is seeking candidates for an Information > Technology Consultant IV, to support computer science technology use. This > position is responsible for solving complex problems, software evaluation, > testing, documenting, system configuration and implementation of projects > to ensure that curricular computing needs are facilitated. The position > requires one year experience as an Information Technology Consultant III > OR a BA in computer science AND one year of experience in application > support OR equivalent education/experience. Prefer two years recent > experience providing computer science or related support, preferably in > college/university computing environments; a bachelor's degree, in > computer science or a related field; broad experience with NT, Unix, and > networking; and excellent problem solving skills. Salary starts at $3,010 > per month DOE (for full-time) with periodic increases to $3,852, plus > benefits. > > Applications accepted until finalists are chosen. Closes: Feb 8, 2000. > For a complete application package, please contact Human Resource Services > at the Evergreen State College, (360) 866-6000 x 6361 (voice) or (360) > 866-6695 (TTY). Web site at http://www.evergreen.edu/user/HRS. > EOE/AA/ADA. > From worleyme at plu.edu Mon Feb 14 16:48:45 2000 From: worleyme at plu.edu (Margaret Worley) Date: Fri Jul 16 16:34:38 2004 Subject: Announcements and email (info request) Message-ID: <38A8A26D.6CF90670@plu.edu> Once again, we need some information on how others are handling things. A quick response would be greatly appreciated: How does your school handle requests for sending out announcement mailings to the entire student/employee e-mail base? We're getting more requests for such services, but we have been hesitant to use our e-mail system in this way, since getting such "spam" e-mail, even from the University, could be very annoying to some of our user base. It also puts a burden on our staff, who have to maintain the mechanisms and e-mail lists to do this sort of thing. We do send out such mailings given a presidential mandate in critical situations, but that's it, at this time, and is very infrequent. One idea we've had would be to set up a moderated listserv such that someone in our Public Info office could filter requests and send out announcements to just those who've signed up for the listserv. A recent request would have us send out a weekly e-mail message with a link to a web-based campus publication that until recently was printed and distributed through the campus mail on a weekly basis. Is this kind of thing done at your school? Thanks in advance for any feedback you can give on how you handle such issues. -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From pitterk at whitman.edu Tue Feb 22 16:27:35 2000 From: pitterk at whitman.edu (Keiko Pitter) Date: Fri Jul 16 16:34:38 2004 Subject: WANTED: someone from a site that has implemented a commercial Portal Message-ID: I'm trying to locate someone to speak at a session at NWACC2000 meeting in Seattle in June (Thursday, June 8 at 11:15) I am looking someone from an institution that has decided to contract with a commercial portal to run their Web site. I need this person to give a 10-15 minute talk presenting reasons why the institution decided to go with a portal...what contributed to the decision, addressing issues of advertisement and privacy (profiling), etc. If you are such person, or know of such person (institution) in the Pacific Northwest, can you please contact me? Keiko PItter From irvw at linfield.edu Wed Feb 23 16:28:54 2000 From: irvw at linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:38 2004 Subject: unix / nt server password synchronization Message-ID: <1866620.3160312134@[10.171.200.0]> Does anyone know of something to synchronize (or use the same) id/password files between unix and nt server? I know about Novell's NDS product. It seems fine but is awfully expensive unless you want other Novell products in a bundle they sell. Irv Wiswall | irvw@linfield.edu Director of College Computing | 503 434 2575 Linfield College | McMinnville OR 97128 From jcallaha at willamette.edu Thu Feb 24 13:36:09 2000 From: jcallaha at willamette.edu (John Callahan) Date: Fri Jul 16 16:34:38 2004 Subject: NW-HEAT List Problems Message-ID: Hello friends - There has been a problem where the system we run the nw-heat lists from had [list]@nw-heat.org addresses rewritten to [list]@willamette.edu by our favorite MTA, sendmail... Postings would get delivered to list subscribers, but subsequent responses were going to the non-existent [list]@willamette.edu. If it is fixed (and I hope it is), this message should be to Multiple recipients of nw-heat@nw-heat.org, rather than the non-existent nw-heat@willamette.edu. Our apologies to those who received bounce messages to their replies to list postings. Cheers! John -- John Callahan |Director, Network Technology Willamette Integrated Technology Services|Willamette University, Salem, OR Phone: (503) 375-5495 Fax: (503) 375-5456|http://www.willamette.edu/~jcallaha From jcallaha at willamette.edu Thu Feb 24 14:29:43 2000 From: jcallaha at willamette.edu (John Callahan) Date: Fri Jul 16 16:34:38 2004 Subject: NW-HEAT List Problems In-Reply-To: Message-ID: I believe the originator of the post would see the responses, but the rest of the list would not. Regards, John -- John Callahan |Director, Network Technology Willamette Integrated Technology Services|Willamette University, Salem, OR Phone: (503) 375-5495 Fax: (503) 375-5456|http://www.willamette.edu/~jcallaha On Thu, 24 Feb 2000, Keiko Pitter wrote: > May I ask then... we have not been receiving responses? > > > -----Original Message----- > > From: nw-heat@nw-heat.org [mailto:nw-heat@nw-heat.org]On Behalf Of John > > Callahan > > Sent: Thursday, February 24, 2000 1:40 PM > > To: Multiple recipients of list > > Subject: NW-HEAT List Problems > > > > > > > > Hello friends - > > > > There has been a problem where the system we run the nw-heat lists from > > had [list]@nw-heat.org addresses rewritten to [list]@willamette.edu by our > > favorite MTA, sendmail... Postings would get delivered to list > > subscribers, but subsequent responses were going to the non-existent > > [list]@willamette.edu. > > > > If it is fixed (and I hope it is), this message should be to Multiple > > recipients of nw-heat@nw-heat.org, rather than the non-existent > > nw-heat@willamette.edu. > > > > Our apologies to those who received bounce messages to their replies to > > list postings. > > > > Cheers! > > John > > -- > > John Callahan |Director, Network Technology > > Willamette Integrated Technology Services|Willamette University, Salem, OR > > Phone: (503) 375-5495 Fax: (503) > > 375-5456|http://www.willamette.edu/~jcallaha > > > > > > From rdevore at georgefox.edu Mon Feb 28 12:34:45 2000 From: rdevore at georgefox.edu (Russell D. DeVore) Date: Fri Jul 16 16:34:39 2004 Subject: Service Charge Guidelines Message-ID: Hello, What are the "going rates" for labor / service charges at the help desk for hardware repairs that are done in house? Typical hourly service rates charged to students who bring their laptops / desktops in for repair would be fine. This is just a very informal survey. Thank you for any information, Russ DeVore Director User Services, George Fox University rdevore@georgefox.edu 503.554.2565/ FAX 503.554.3589 From aduvande at willamette.edu Mon Feb 28 14:05:08 2000 From: aduvande at willamette.edu (Adam DuVander) Date: Fri Jul 16 16:34:39 2004 Subject: Service Charge Guidelines In-Reply-To: Message-ID: Russ, We do not provide that service for students. There is a student group, called SWAT, that a student can email to arrange this type of help. That group charges $15 for the first hour, $10 each additional hour. That said, the Help Desk has been known to take a look at student's laptops and some desktops if time allows for it. Generally, we will give it a quick look and then recommend the student to a service shop or to SWAT. We choose not to officially do repairs for a couple reasons: 1) We've staff that are kept plenty busy fixing the computers of faculty and staff. 2) We don't want to be held liable for anything that goes wrong, whether or not it is our fault. I hope this helps, Adam > What are the "going rates" for labor / service charges at the help desk for > hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. ...... Adam DuVander .. aduvande@willamette.edu .. 900 State St C153 Salem, OR 97301 WITS Lab Manager (503-370-6767) .. ASWU Radio Station Director (503-588-6970) From rellis at ups.edu Mon Feb 28 13:00:50 2000 From: rellis at ups.edu (Raney Ellis) Date: Fri Jul 16 16:34:39 2004 Subject: Service Charge Guidelines References: Message-ID: <38BAE201.6348875E@ups.edu> Russ, We don't provide repair services to students at Puget Sound. Raney Ellis "Russell D. DeVore" wrote: > Hello, > > What are the "going rates" for labor / service charges at the help desk for > hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. > > Thank you for any information, > > Russ DeVore > Director User Services, George Fox University > rdevore@georgefox.edu > 503.554.2565/ FAX 503.554.3589 From geracim at pacificu.edu Mon Feb 28 16:53:40 2000 From: geracim at pacificu.edu (Michael Geraci) Date: Fri Jul 16 16:34:39 2004 Subject: Desktop survey Message-ID: NW-Heat, Hello, I am Mike Geraci, a former UIS employee at Pacific University. I am enrolled in the U of Oregon's Master's of Applied Information Management program, and I'm doing a short research paper for a class and need some information from as many of you as possible. If you have a moment, I would greatly appreciate your insight on the following questions. The paper will attempt to point out the factors that impact the selection of computing platform at the admistrative level in higher education. I appreciate your time. Name: Position: Institution: 1) What platform(s) is/are installed on the end-user desktops in your administrative offices (admissions, FA, business, registrar, HR)? 2) Over the past 4 years has there been a change in the dominant platform in these areas? i.e. Mac to Windows, Windows to NT... 3) Have you attempted (or will you attempt) to standardize on a single platform in these areas? Why? 4) What applications/processes are installed that impact your platform decisions in administrative offices? i.e. Datatel, outsourced payroll, federal clearinghouses... 5) Do the end-users in your administrative offices have a say in which platform they will use? Or is it strictly an IT decision? 6) In general, does a heterogeneous desktop environment pose a problem to you from an IT standpoint? 7) May I send you personal e-mail if I desire more information about your situation? You do not have to respond to these follow ups unless you want to. All responses will remain anonymous and will only be used to illustrate trends or deviations thereof unless I obtain permission from any respondant who I wish to directly quote in the paper. Thank you. Michael Geraci geracim@pacificu.edu From JYoung at cascade.edu Mon Feb 28 13:17:07 2000 From: JYoung at cascade.edu (Young, Jimmy) Date: Fri Jul 16 16:34:39 2004 Subject: Service Charge Guidelines Message-ID: <998E425950C6D311A87A00902740AD910504@www.cascade.edu> We don't do repairs for non-campus owned equipment. We don't have enough staffing. Jimmy Young Cascade College -----Original Message----- From: Russell D. DeVore [mailto:rdevore@georgefox.edu] Sent: Monday, February 28, 2000 12:40 PM To: Multiple recipients of list Subject: Service Charge Guidelines Hello, What are the "going rates" for labor / service charges at the help desk for hardware repairs that are done in house? Typical hourly service rates charged to students who bring their laptops / desktops in for repair would be fine. This is just a very informal survey. Thank you for any information, Russ DeVore Director User Services, George Fox University rdevore@georgefox.edu 503.554.2565/ FAX 503.554.3589 From irvw at linfield.edu Tue Feb 29 08:08:05 2000 From: irvw at linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:39 2004 Subject: Service Charge Guidelines In-Reply-To: Message-ID: <5254140.3160800485@[10.171.200.0]> We only do "quick fixes" that don't require a charge and apple warranty work. -Irv --On Monday, February 28, 2000 12:39 PM -0800 "Russell D. DeVore" wrote: > Hello, > > What are the "going rates" for labor / service charges at the help desk > for hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. > > Thank you for any information, > > Russ DeVore > Director User Services, George Fox University > rdevore@georgefox.edu > 503.554.2565/ FAX 503.554.3589 > > From hinzra at whitman.edu Tue Feb 29 08:58:38 2000 From: hinzra at whitman.edu (Richard A. Hinz) Date: Fri Jul 16 16:34:39 2004 Subject: Service Charge Guidelines In-Reply-To: Message-ID: Russ, At Whitman we do not charge for labor on college owned equipment. If a machine needs a repair we typically pay for what is needed. There are some situations, such as abuse of equipment were a department might be charged for a repair. If a department wants an upgrade to a machine such as memory or hard drive, the department will be charged for parts unless the upgrade is seen as needed to correct a problem or facilitate a repair. As a department we do not work on non-college owned machines. We do have a technician who will work on these privately and charges $45.00/hr for his service. We also have some students who advertise their services at at whatever rate they decide. typically $20 to $25. Hope this helps Rich Hinz Director, User Services On Mon, 28 Feb 2000, Russell D. DeVore wrote: > Hello, > > What are the "going rates" for labor / service charges at the help desk for > hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. > > Thank you for any information, > > Russ DeVore > Director User Services, George Fox University > rdevore@georgefox.edu > 503.554.2565/ FAX 503.554.3589 > > > From bnelson at willamette.edu Tue Feb 29 11:00:37 2000 From: bnelson at willamette.edu (Bill Nelson) Date: Fri Jul 16 16:34:39 2004 Subject: computer furniture Message-ID: Greetings all, We're in need of some advice on choosing computer desks/furniture for a new study center. We are putting in a learning resource center type computer area which we anticipate will be used partly as a teaching classroom, partly as open lab, and partly for small groups working together on projects on the computers. Power and network will probably be provided by floor-to-ceiling poles at various locations. Can you sage technology counsellors give us some advice for choosing the computer desks/furniture. What works good and what doesn't in what types of situations? I guess we should consider things like cable management, flexibility of arranging the furniture should we need to reconfigure in the future, ability of the faculty member to see the students, flexibility of area to put the CPU unit (big 'uns, little 'uns), etc. Specifically, has anyone used furniture which has the monitor either partially or fully recessed into the desktop? Thank you very much for any and all comments and advice. BN _____________________________________________________________________ Bill Nelson - Director, Information Technology Services Tokyo International University of America P O Box 14040 Salem, OR 97309 bnelson@willamette.edu From rellis at ups.edu Tue Feb 29 11:56:24 2000 From: rellis at ups.edu (Raney Ellis) Date: Fri Jul 16 16:34:39 2004 Subject: Desktop survey References: Message-ID: <38BC2464.76F1CD55@ups.edu> Michael, Herewith the responses for U. of Puget Sound. Raney Ellis Michael Geraci wrote: > > Name: Raney Ellis > Position: Assoc. VP for Information Systems > Institution: University of Puget Sound > 1) What platform(s) is/are installed on the end-user desktops in your > administrative offices (admissions, FA, business, registrar, HR)? Almost exclusively Wintel systems. Macs present only for those with substantial graphics needs (PR, for example). > 2) Over the past 4 years has there been a change in the dominant platform > in these areas? i.e. Mac to Windows, Windows to NT... Several offices were Mac users, and these have changes to Windows. We are in the process of moving Windows 9x users to NT. > 3) Have you attempted (or will you attempt) to standardize on a single > platform in these areas? Why? We are doing so. The Vice-Presidents as a group decided to do this to facilitate file transfer and sharing. > 4) What applications/processes are installed that impact your platform > decisions in administrative offices? i.e. Datatel, outsourced payroll, > federal clearinghouses... We had some third-party requirements (banks, Feds) for Windows systems in offices that used Macs, and I think that influenced the decision. > 5) Do the end-users in your administrative offices have a say in which > platform they will use? Or is it strictly an IT decision? See response to 3) above. > 6) In general, does a heterogeneous desktop environment pose a problem to > you from an IT standpoint? Sure does. > 7) May I send you personal e-mail if I desire more information about your > situation? You do not have to respond to these follow ups unless you want > to. > Sure. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Raney Ellis, Assoc. Vice President for Information Systems University of Puget Sound 1500 N. Warner Tacoma, WA 98416 rellis@ups.edu 253-879-2808 Fax: 253-879-2868 Northwest Motto: Rain Happens. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- From allendp at plu.edu Tue Feb 29 23:46:18 2000 From: allendp at plu.edu (David P. Allen) Date: Fri Jul 16 16:34:39 2004 Subject: unix / nt server password synchronization In-Reply-To: <1866620.3160312134@[10.171.200.0]> Message-ID: On Wed, 23 Feb 2000, Irv Wiswall wrote: > Does anyone know of something to synchronize (or use the same) > id/password files between unix and nt server? I know about Novell's > NDS product. It seems fine but is awfully expensive unless you want > other Novell products in a bundle they sell. We are working on NT <--> LDAP synchronization right now. Netscape has a software package/tool that comes with their LDAP server which allows for NT user/password synchronization. However, to be honest we are considering waiting to use Active Directory or writing our own tool because of some complications with the Netscape tool. Actually, one of our lab managers is already developing a tool for this which may very well be running soon. We already have LDAP <--> Unix synchronization in place using custom tools which our System Administrator has developed. They are not extremely complicated, but have grown over the last 2 years. We also use PAM under Linux for our kiosks and another division is looking at PAM under Solaris for some departmental servers. Our research has generally pointed to the idea of some form of Directory Service (usually LDAP) being a central point for all authentication. Currently we have the following services authenticating against or synchronizing with LDAP: Restricted Web Pages Calendar Server (Netscape) Unix Shell Logon (also e-mail server [POP/IMAP]) Public Kiosks around campus ResNet Automatic registration system Directory lookups are all LDAP driven as well (i.e. Faculty/Staff & Student directories) either on the web or directly to LDAP Server Planned LDAP synchronization: Web Registration for classes (Banner) <--- We don't know if this will work NT Domain <--- As I mentioned above, we are looking at several methods Cabletron VLANs <--- possibly in future with directory-enabled networks David P. Allen Network Engineer Pacific Lutheran University { (253) 535-7524 | "...one of the main causes of the fall of } { allendp@PLU.edu | Rome was that, lacking zero, they had no } { www.plu.edu/~allendp | way to indicate successful termination of } { | their C programs." --Robert Firth } From JDorris at warnerpacific.edu Tue Feb 1 16:48:19 2000 From: JDorris at warnerpacific.edu (Jim Dorris) Date: Thu Oct 5 10:00:21 2006 Subject: Teacher Ed Student Tracking Message-ID: <814110E5ACC0D211BACF00105A04432F4BEC2A@SHASTA> Good afternoon all, Our Teacher Education department is looking for a better way to track information about their students (future teachers). In this case, tracking consists mainly of biographical info about the student, testing results (C-BEST, Professional Knowledge tests, etc...), student teaching info, and post-graduation placement info. Before I begin creating my own Access database for them, I've been looking for any commercial packages out their. I'm curious if other schools are using a home-grown database, a commercial database, paper or other??, or aren't tracking all of this. If there are commercial packages out there, any leads to finding them? Jim Dorris Warner Pacific College From PietrasP at evergreen.edu Thu Feb 3 11:52:47 2000 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:21 2006 Subject: JOB Opening: INFORMATION TECHNOLOGY CONSULTANT III at Evergreen State College Message-ID: > The Evergreen State College's Computer Support Center is seeking > candidates for INFORMATION TECHNOLOGY CONSULTANT III. These positions > provide technical support, troubleshooting, problem resolution and > consultation for desktop computer hardware and software to college faculty > and staff via the telephone and in person. Requires: One year of > experience as an Information Technology Consultant II OR a Bachelor's > Degree in computer science or a related field OR equivalent > education/experience. Salary: Starts at $2660 per month (for full time) > w/increases to $3405, +benefits. Closes: February 18, 2000. For > info/application call 360-866-6000, ext. 6361, or view on the Internet > (http://www.evergreen.edu). Hearing/speech impaired may call 360-866-6834 > (TTY). EOE/AA/ADA > From PietrasP at evergreen.edu Thu Feb 3 15:03:43 2000 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:21 2006 Subject: Job Opening: Computer Science Technical support Message-ID: > The Evergreen State College is seeking candidates for an Information > Technology Consultant IV, to support computer science technology use. This > position is responsible for solving complex problems, software evaluation, > testing, documenting, system configuration and implementation of projects > to ensure that curricular computing needs are facilitated. The position > requires one year experience as an Information Technology Consultant III > OR a BA in computer science AND one year of experience in application > support OR equivalent education/experience. Prefer two years recent > experience providing computer science or related support, preferably in > college/university computing environments; a bachelor's degree, in > computer science or a related field; broad experience with NT, Unix, and > networking; and excellent problem solving skills. Salary starts at $3,010 > per month DOE (for full-time) with periodic increases to $3,852, plus > benefits. > > Applications accepted until finalists are chosen. Closes: Feb 8, 2000. > For a complete application package, please contact Human Resource Services > at the Evergreen State College, (360) 866-6000 x 6361 (voice) or (360) > 866-6695 (TTY). Web site at http://www.evergreen.edu/user/HRS. > EOE/AA/ADA. > From worleyme at plu.edu Mon Feb 14 16:48:45 2000 From: worleyme at plu.edu (Margaret Worley) Date: Thu Oct 5 10:00:21 2006 Subject: Announcements and email (info request) Message-ID: <38A8A26D.6CF90670@plu.edu> Once again, we need some information on how others are handling things. A quick response would be greatly appreciated: How does your school handle requests for sending out announcement mailings to the entire student/employee e-mail base? We're getting more requests for such services, but we have been hesitant to use our e-mail system in this way, since getting such "spam" e-mail, even from the University, could be very annoying to some of our user base. It also puts a burden on our staff, who have to maintain the mechanisms and e-mail lists to do this sort of thing. We do send out such mailings given a presidential mandate in critical situations, but that's it, at this time, and is very infrequent. One idea we've had would be to set up a moderated listserv such that someone in our Public Info office could filter requests and send out announcements to just those who've signed up for the listserv. A recent request would have us send out a weekly e-mail message with a link to a web-based campus publication that until recently was printed and distributed through the campus mail on a weekly basis. Is this kind of thing done at your school? Thanks in advance for any feedback you can give on how you handle such issues. -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Margaret Worley, Director | voice: (253)535-8470 Academic/User Support | email: worleyme@plu.edu Computing and Telecommunication Services | fax: (253)536-5099 Pacific Lutheran University | Tacoma, WA 98447 From pitterk at whitman.edu Tue Feb 22 16:27:35 2000 From: pitterk at whitman.edu (Keiko Pitter) Date: Thu Oct 5 10:00:21 2006 Subject: WANTED: someone from a site that has implemented a commercial Portal Message-ID: I'm trying to locate someone to speak at a session at NWACC2000 meeting in Seattle in June (Thursday, June 8 at 11:15) I am looking someone from an institution that has decided to contract with a commercial portal to run their Web site. I need this person to give a 10-15 minute talk presenting reasons why the institution decided to go with a portal...what contributed to the decision, addressing issues of advertisement and privacy (profiling), etc. If you are such person, or know of such person (institution) in the Pacific Northwest, can you please contact me? Keiko PItter From irvw at linfield.edu Wed Feb 23 16:28:54 2000 From: irvw at linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:21 2006 Subject: unix / nt server password synchronization Message-ID: <1866620.3160312134@[10.171.200.0]> Does anyone know of something to synchronize (or use the same) id/password files between unix and nt server? I know about Novell's NDS product. It seems fine but is awfully expensive unless you want other Novell products in a bundle they sell. Irv Wiswall | irvw@linfield.edu Director of College Computing | 503 434 2575 Linfield College | McMinnville OR 97128 From jcallaha at willamette.edu Thu Feb 24 13:36:09 2000 From: jcallaha at willamette.edu (John Callahan) Date: Thu Oct 5 10:00:21 2006 Subject: NW-HEAT List Problems Message-ID: Hello friends - There has been a problem where the system we run the nw-heat lists from had [list]@nw-heat.org addresses rewritten to [list]@willamette.edu by our favorite MTA, sendmail... Postings would get delivered to list subscribers, but subsequent responses were going to the non-existent [list]@willamette.edu. If it is fixed (and I hope it is), this message should be to Multiple recipients of nw-heat@nw-heat.org, rather than the non-existent nw-heat@willamette.edu. Our apologies to those who received bounce messages to their replies to list postings. Cheers! John -- John Callahan |Director, Network Technology Willamette Integrated Technology Services|Willamette University, Salem, OR Phone: (503) 375-5495 Fax: (503) 375-5456|http://www.willamette.edu/~jcallaha From jcallaha at willamette.edu Thu Feb 24 14:29:43 2000 From: jcallaha at willamette.edu (John Callahan) Date: Thu Oct 5 10:00:21 2006 Subject: NW-HEAT List Problems In-Reply-To: Message-ID: I believe the originator of the post would see the responses, but the rest of the list would not. Regards, John -- John Callahan |Director, Network Technology Willamette Integrated Technology Services|Willamette University, Salem, OR Phone: (503) 375-5495 Fax: (503) 375-5456|http://www.willamette.edu/~jcallaha On Thu, 24 Feb 2000, Keiko Pitter wrote: > May I ask then... we have not been receiving responses? > > > -----Original Message----- > > From: nw-heat@nw-heat.org [mailto:nw-heat@nw-heat.org]On Behalf Of John > > Callahan > > Sent: Thursday, February 24, 2000 1:40 PM > > To: Multiple recipients of list > > Subject: NW-HEAT List Problems > > > > > > > > Hello friends - > > > > There has been a problem where the system we run the nw-heat lists from > > had [list]@nw-heat.org addresses rewritten to [list]@willamette.edu by our > > favorite MTA, sendmail... Postings would get delivered to list > > subscribers, but subsequent responses were going to the non-existent > > [list]@willamette.edu. > > > > If it is fixed (and I hope it is), this message should be to Multiple > > recipients of nw-heat@nw-heat.org, rather than the non-existent > > nw-heat@willamette.edu. > > > > Our apologies to those who received bounce messages to their replies to > > list postings. > > > > Cheers! > > John > > -- > > John Callahan |Director, Network Technology > > Willamette Integrated Technology Services|Willamette University, Salem, OR > > Phone: (503) 375-5495 Fax: (503) > > 375-5456|http://www.willamette.edu/~jcallaha > > > > > > From rdevore at georgefox.edu Mon Feb 28 12:34:45 2000 From: rdevore at georgefox.edu (Russell D. DeVore) Date: Thu Oct 5 10:00:21 2006 Subject: Service Charge Guidelines Message-ID: Hello, What are the "going rates" for labor / service charges at the help desk for hardware repairs that are done in house? Typical hourly service rates charged to students who bring their laptops / desktops in for repair would be fine. This is just a very informal survey. Thank you for any information, Russ DeVore Director User Services, George Fox University rdevore@georgefox.edu 503.554.2565/ FAX 503.554.3589 From aduvande at willamette.edu Mon Feb 28 14:05:08 2000 From: aduvande at willamette.edu (Adam DuVander) Date: Thu Oct 5 10:00:21 2006 Subject: Service Charge Guidelines In-Reply-To: Message-ID: Russ, We do not provide that service for students. There is a student group, called SWAT, that a student can email to arrange this type of help. That group charges $15 for the first hour, $10 each additional hour. That said, the Help Desk has been known to take a look at student's laptops and some desktops if time allows for it. Generally, we will give it a quick look and then recommend the student to a service shop or to SWAT. We choose not to officially do repairs for a couple reasons: 1) We've staff that are kept plenty busy fixing the computers of faculty and staff. 2) We don't want to be held liable for anything that goes wrong, whether or not it is our fault. I hope this helps, Adam > What are the "going rates" for labor / service charges at the help desk for > hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. ...... Adam DuVander .. aduvande@willamette.edu .. 900 State St C153 Salem, OR 97301 WITS Lab Manager (503-370-6767) .. ASWU Radio Station Director (503-588-6970) From rellis at ups.edu Mon Feb 28 13:00:50 2000 From: rellis at ups.edu (Raney Ellis) Date: Thu Oct 5 10:00:21 2006 Subject: Service Charge Guidelines References: Message-ID: <38BAE201.6348875E@ups.edu> Russ, We don't provide repair services to students at Puget Sound. Raney Ellis "Russell D. DeVore" wrote: > Hello, > > What are the "going rates" for labor / service charges at the help desk for > hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. > > Thank you for any information, > > Russ DeVore > Director User Services, George Fox University > rdevore@georgefox.edu > 503.554.2565/ FAX 503.554.3589 From geracim at pacificu.edu Mon Feb 28 16:53:40 2000 From: geracim at pacificu.edu (Michael Geraci) Date: Thu Oct 5 10:00:21 2006 Subject: Desktop survey Message-ID: NW-Heat, Hello, I am Mike Geraci, a former UIS employee at Pacific University. I am enrolled in the U of Oregon's Master's of Applied Information Management program, and I'm doing a short research paper for a class and need some information from as many of you as possible. If you have a moment, I would greatly appreciate your insight on the following questions. The paper will attempt to point out the factors that impact the selection of computing platform at the admistrative level in higher education. I appreciate your time. Name: Position: Institution: 1) What platform(s) is/are installed on the end-user desktops in your administrative offices (admissions, FA, business, registrar, HR)? 2) Over the past 4 years has there been a change in the dominant platform in these areas? i.e. Mac to Windows, Windows to NT... 3) Have you attempted (or will you attempt) to standardize on a single platform in these areas? Why? 4) What applications/processes are installed that impact your platform decisions in administrative offices? i.e. Datatel, outsourced payroll, federal clearinghouses... 5) Do the end-users in your administrative offices have a say in which platform they will use? Or is it strictly an IT decision? 6) In general, does a heterogeneous desktop environment pose a problem to you from an IT standpoint? 7) May I send you personal e-mail if I desire more information about your situation? You do not have to respond to these follow ups unless you want to. All responses will remain anonymous and will only be used to illustrate trends or deviations thereof unless I obtain permission from any respondant who I wish to directly quote in the paper. Thank you. Michael Geraci geracim@pacificu.edu From JYoung at cascade.edu Mon Feb 28 13:17:07 2000 From: JYoung at cascade.edu (Young, Jimmy) Date: Thu Oct 5 10:00:21 2006 Subject: Service Charge Guidelines Message-ID: <998E425950C6D311A87A00902740AD910504@www.cascade.edu> We don't do repairs for non-campus owned equipment. We don't have enough staffing. Jimmy Young Cascade College -----Original Message----- From: Russell D. DeVore [mailto:rdevore@georgefox.edu] Sent: Monday, February 28, 2000 12:40 PM To: Multiple recipients of list Subject: Service Charge Guidelines Hello, What are the "going rates" for labor / service charges at the help desk for hardware repairs that are done in house? Typical hourly service rates charged to students who bring their laptops / desktops in for repair would be fine. This is just a very informal survey. Thank you for any information, Russ DeVore Director User Services, George Fox University rdevore@georgefox.edu 503.554.2565/ FAX 503.554.3589 From irvw at linfield.edu Tue Feb 29 08:08:05 2000 From: irvw at linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:21 2006 Subject: Service Charge Guidelines In-Reply-To: Message-ID: <5254140.3160800485@[10.171.200.0]> We only do "quick fixes" that don't require a charge and apple warranty work. -Irv --On Monday, February 28, 2000 12:39 PM -0800 "Russell D. DeVore" wrote: > Hello, > > What are the "going rates" for labor / service charges at the help desk > for hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. > > Thank you for any information, > > Russ DeVore > Director User Services, George Fox University > rdevore@georgefox.edu > 503.554.2565/ FAX 503.554.3589 > > From hinzra at whitman.edu Tue Feb 29 08:58:38 2000 From: hinzra at whitman.edu (Richard A. Hinz) Date: Thu Oct 5 10:00:21 2006 Subject: Service Charge Guidelines In-Reply-To: Message-ID: Russ, At Whitman we do not charge for labor on college owned equipment. If a machine needs a repair we typically pay for what is needed. There are some situations, such as abuse of equipment were a department might be charged for a repair. If a department wants an upgrade to a machine such as memory or hard drive, the department will be charged for parts unless the upgrade is seen as needed to correct a problem or facilitate a repair. As a department we do not work on non-college owned machines. We do have a technician who will work on these privately and charges $45.00/hr for his service. We also have some students who advertise their services at at whatever rate they decide. typically $20 to $25. Hope this helps Rich Hinz Director, User Services On Mon, 28 Feb 2000, Russell D. DeVore wrote: > Hello, > > What are the "going rates" for labor / service charges at the help desk for > hardware repairs that are done in house? Typical hourly service rates > charged to students who bring their laptops / desktops in for repair would > be fine. This is just a very informal survey. > > Thank you for any information, > > Russ DeVore > Director User Services, George Fox University > rdevore@georgefox.edu > 503.554.2565/ FAX 503.554.3589 > > > From bnelson at willamette.edu Tue Feb 29 11:00:37 2000 From: bnelson at willamette.edu (Bill Nelson) Date: Thu Oct 5 10:00:21 2006 Subject: computer furniture Message-ID: Greetings all, We're in need of some advice on choosing computer desks/furniture for a new study center. We are putting in a learning resource center type computer area which we anticipate will be used partly as a teaching classroom, partly as open lab, and partly for small groups working together on projects on the computers. Power and network will probably be provided by floor-to-ceiling poles at various locations. Can you sage technology counsellors give us some advice for choosing the computer desks/furniture. What works good and what doesn't in what types of situations? I guess we should consider things like cable management, flexibility of arranging the furniture should we need to reconfigure in the future, ability of the faculty member to see the students, flexibility of area to put the CPU unit (big 'uns, little 'uns), etc. Specifically, has anyone used furniture which has the monitor either partially or fully recessed into the desktop? Thank you very much for any and all comments and advice. BN _____________________________________________________________________ Bill Nelson - Director, Information Technology Services Tokyo International University of America P O Box 14040 Salem, OR 97309 bnelson@willamette.edu From rellis at ups.edu Tue Feb 29 11:56:24 2000 From: rellis at ups.edu (Raney Ellis) Date: Thu Oct 5 10:00:21 2006 Subject: Desktop survey References: Message-ID: <38BC2464.76F1CD55@ups.edu> Michael, Herewith the responses for U. of Puget Sound. Raney Ellis Michael Geraci wrote: > > Name: Raney Ellis > Position: Assoc. VP for Information Systems > Institution: University of Puget Sound > 1) What platform(s) is/are installed on the end-user desktops in your > administrative offices (admissions, FA, business, registrar, HR)? Almost exclusively Wintel systems. Macs present only for those with substantial graphics needs (PR, for example). > 2) Over the past 4 years has there been a change in the dominant platform > in these areas? i.e. Mac to Windows, Windows to NT... Several offices were Mac users, and these have changes to Windows. We are in the process of moving Windows 9x users to NT. > 3) Have you attempted (or will you attempt) to standardize on a single > platform in these areas? Why? We are doing so. The Vice-Presidents as a group decided to do this to facilitate file transfer and sharing. > 4) What applications/processes are installed that impact your platform > decisions in administrative offices? i.e. Datatel, outsourced payroll, > federal clearinghouses... We had some third-party requirements (banks, Feds) for Windows systems in offices that used Macs, and I think that influenced the decision. > 5) Do the end-users in your administrative offices have a say in which > platform they will use? Or is it strictly an IT decision? See response to 3) above. > 6) In general, does a heterogeneous desktop environment pose a problem to > you from an IT standpoint? Sure does. > 7) May I send you personal e-mail if I desire more information about your > situation? You do not have to respond to these follow ups unless you want > to. > Sure. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Raney Ellis, Assoc. Vice President for Information Systems University of Puget Sound 1500 N. Warner Tacoma, WA 98416 rellis@ups.edu 253-879-2808 Fax: 253-879-2868 Northwest Motto: Rain Happens. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- From allendp at plu.edu Tue Feb 29 23:46:18 2000 From: allendp at plu.edu (David P. Allen) Date: Thu Oct 5 10:00:21 2006 Subject: unix / nt server password synchronization In-Reply-To: <1866620.3160312134@[10.171.200.0]> Message-ID: On Wed, 23 Feb 2000, Irv Wiswall wrote: > Does anyone know of something to synchronize (or use the same) > id/password files between unix and nt server? I know about Novell's > NDS product. It seems fine but is awfully expensive unless you want > other Novell products in a bundle they sell. We are working on NT <--> LDAP synchronization right now. Netscape has a software package/tool that comes with their LDAP server which allows for NT user/password synchronization. However, to be honest we are considering waiting to use Active Directory or writing our own tool because of some complications with the Netscape tool. Actually, one of our lab managers is already developing a tool for this which may very well be running soon. We already have LDAP <--> Unix synchronization in place using custom tools which our System Administrator has developed. They are not extremely complicated, but have grown over the last 2 years. We also use PAM under Linux for our kiosks and another division is looking at PAM under Solaris for some departmental servers. Our research has generally pointed to the idea of some form of Directory Service (usually LDAP) being a central point for all authentication. Currently we have the following services authenticating against or synchronizing with LDAP: Restricted Web Pages Calendar Server (Netscape) Unix Shell Logon (also e-mail server [POP/IMAP]) Public Kiosks around campus ResNet Automatic registration system Directory lookups are all LDAP driven as well (i.e. Faculty/Staff & Student directories) either on the web or directly to LDAP Server Planned LDAP synchronization: Web Registration for classes (Banner) <--- We don't know if this will work NT Domain <--- As I mentioned above, we are looking at several methods Cabletron VLANs <--- possibly in future with directory-enabled networks David P. Allen Network Engineer Pacific Lutheran University { (253) 535-7524 | "...one of the main causes of the fall of } { allendp@PLU.edu | Rome was that, lacking zero, they had no } { www.plu.edu/~allendp | way to indicate successful termination of } { | their C programs." --Robert Firth }