From pitterk at whitman.edu Fri May 3 09:35:35 2002 From: pitterk at whitman.edu (Keiko Pitter) Date: Fri Jul 16 16:34:43 2004 Subject: WHATEVER HAPPENED? Message-ID: <000301c1f2c0$8d080440$2c010b0a@whitman.edu> Hi folks Whatever happened to whatever workshop that was supposed to happen at Willamette or Lewis & Clark or whatever in June??? Keiko Pitter From cfeskens at willamette.edu Fri May 3 09:45:56 2002 From: cfeskens at willamette.edu (Casey Feskens) Date: Fri Jul 16 16:34:43 2004 Subject: WHATEVER HAPPENED? In-Reply-To: <000301c1f2c0$8d080440$2c010b0a@whitman.edu> Message-ID: On Fri, 3 May 2002, Keiko Pitter wrote: > Hi folks > Whatever happened to whatever workshop that was supposed to happen at > Willamette or Lewis & Clark or whatever in June??? > I believe at this point, that Lewis & Clark has agreed to host, and we're currently trying to work out a date. --------------------------------------------- Casey Feskens System Administrator/Network Svcs. Consultant Willamette Integrated Technology Services Willamette University, Salem, OR Phone: (503) 370-6950 Fax: (503) 375-5456 --------------------------------------------- From irvw at linfield.edu Fri May 3 11:28:57 2002 From: irvw at linfield.edu (Irv Wiswall) Date: Fri Jul 16 16:34:43 2004 Subject: WHATEVER HAPPENED? In-Reply-To: References: Message-ID: <870319.1020425337@[10.219.200.24]> Linfield is looking forward to this workshop. Good luck getting this off the ground. Let me know if we can help. -Irv --On Friday, May 3, 2002 10:53 AM -0700 Casey Feskens wrote: > On Fri, 3 May 2002, Keiko Pitter wrote: > >> Hi folks >> Whatever happened to whatever workshop that was supposed to happen at >> Willamette or Lewis & Clark or whatever in June??? >> > I believe at this point, that Lewis & Clark has agreed to host, and we're > currently trying to work out a date. > > --------------------------------------------- > Casey Feskens > System Administrator/Network Svcs. Consultant > Willamette Integrated Technology Services > Willamette University, Salem, OR > Phone: (503) 370-6950 > Fax: (503) 375-5456 > --------------------------------------------- > > > From terrio at lclark.edu Fri May 3 15:52:49 2002 From: terrio at lclark.edu (terrio@lclark.edu) Date: Fri Jul 16 16:34:43 2004 Subject: WHATEVER HAPPENED? In-Reply-To: <870319.1020425337@[10.219.200.24]> Message-ID: <2533920217.1020441169@lclaptop.lclark.edu> Good Friday afternoon: I thought I should enter the discussion since Lewis & Clark College's name is being discussed. YES, we are willing to host the NW-Heat meeting this year. We are in the process of picking a date and hope to provide more information shortly. We will be working with Willamette University on putting together a workshop/session on SAN technology. But we are also interested in having some other discussion sessions as well to include others that are not as interested in the SAN workshop. We have been brainstorming some ideas on our campus. Some possible ideas for discussion/roundtable session for a meeting this summer are: 1. I believe there has been some discussion of technology support in residence halls recently. What about cable television, what about network, how are we supporting our residence hall students with the technology that is available to them. 2. Wireless! Need I say more. 3. Course Management Software, and other alternatives. 4. Symantec's Ghost These are some suggested topics for discussion that we have come up with, but are entertaining other ideas and suggestions for discussion topics. Thanks. I will follow up early next week with a date that we pick as we work with the SAN vendor on when a good time is for them. Dan --On Friday, May 03, 2002 12:08 PM -0700 Irv Wiswall wrote: > Linfield is looking forward to this workshop. Good luck getting this > off the ground. Let me know if we can help. > > -Irv > > --On Friday, May 3, 2002 10:53 AM -0700 Casey Feskens > wrote: > >> On Fri, 3 May 2002, Keiko Pitter wrote: >> >>> Hi folks >>> Whatever happened to whatever workshop that was supposed to happen >>> at Willamette or Lewis & Clark or whatever in June??? >>> >> I believe at this point, that Lewis & Clark has agreed to host, and >> we're currently trying to work out a date. >> >> --------------------------------------------- >> Casey Feskens >> System Administrator/Network Svcs. Consultant >> Willamette Integrated Technology Services >> Willamette University, Salem, OR >> Phone: (503) 370-6950 >> Fax: (503) 375-5456 >> --------------------------------------------- >> >> >> > > Dan Terrio Chief Technology Officer Lewis & Clark College 0615 SW Palatine Hill Rd Portland, OR 97219 (503) 768-7227 terrio@lclark.edu From rtanner at linfield.edu Mon May 13 11:20:28 2002 From: rtanner at linfield.edu (Rob Tanner) Date: Fri Jul 16 16:34:43 2004 Subject: Linfield College Open Position: Network Manager Message-ID: <64930000.1021314028@uranus.linfield.edu> Hi, In ancknowledgement of the fact that one half plus one half sometimes adds up to two, Linfield has created a new full time network manager position, allowing me to concentrate full-time on systems management and development. Full details (job description, applicant qualifications, application procedure, etc, are available on Linfield's web site, URL: http://www.linfield.edu/humanresources/ I apologize for being rather late in posting this notice to NW-HEAT. Applications must be received via email only, no later than 8AM, Monday, May 20. Applications sent other than by email will not be considered. Thanks, Rob _ _ _ _ _ _ _ _ _ _ /\_\_\_\_\ /\_\ /\_\_\_\_\_\ /\/_/_/_/_/ /\/_/ \/_/_/_/_/_/ QUIDQUID LATINE DICTUM SIT, /\/_/__\/_/ __ /\/_/ /\/_/ PROFUNDUM VIDITUR /\/_/_/_/_/ /\_\ /\/_/ /\/_/ /\/_/ \/_/ /\/_/_/\/_/ /\/_/ (Whatever is said in Latin \/_/ \/_/ \/_/_/_/_/ \/_/ appears profound) Rob Tanner UNIX and Networks Manager Linfield College, McMinnville OR (503) 883-2558 From PietrasP at evergreen.edu Mon May 13 12:14:18 2002 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:43 2004 Subject: Job Opening -- Evergreen State College Info Tech Support Message-ID: <71F49580D990534385198EE571135700924015@Rainbow> Information Technology Systems Specialist IV #2002-014LU Posted: 05/10/02 Closes: 05/28/02 Salary: $3,727 to $4,771 per month plus an excellent state benefits package. SPECIAL NOTE: Advanced experience designing and providing adult-level instructional technology support for compute-intensive programs/classes; and knowledge of current UNIX and Windows operating systems, system administration, application configurations and programming environments. Description: The person in this position provides technical support and consultation, training and documentation in a multi-disciplinary and campus wide computing environment in the use of computer science and advanced networked software applications. The person develops procedures and solves or coordinates problems with other units. The person develops, installs, maintains, modifies, tests, debugs, and documents software (operating systems, device drivers, network and communications software, applications and vendor software packages) as well as troubleshooting and installing hardware (disk drives, peripheral devices and bus cards). The person provides consultation to users/clients and computing support personnel to define requirements and develop processes for supporting related services. Minimum Qualifications: 4 yrs of information technology experience such as consulting, analyzing, designing, installing and/or maintaining computer software applications, hardware, telecommunications, or networking infrastructure equipment; directing projects; providing customer or technical support in information technology; or administering or supervising staff in information technology analysis, system maintenance, or troubleshooting/problem resolution OR 1 yr of experience as an Information Technology Systems Specialist III or equivalent education experience. The above staff position is CLASSIFIED within civil service. The eligible lists established from these announcements will be used to fill permanent, full-time, part-time and temporary vacancies for the next six months to one year. To apply, interested persons must complete and return an application form and a supplemental examination. These materials may be obtained by contacting the Human Resource Services office via e-mail jobline@evergreen.edu. or by calling (360) 867-6361 (voice), or (360) 867-6695 (TTY). Complete application information for these positions is also available on the World Wide Web at www.evergreen.edu/employment. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20020513/9d3f1a9f/attachment.htm From margaret.worley at plu.edu Wed May 15 14:13:18 2002 From: margaret.worley at plu.edu (Margaret Crayton) Date: Fri Jul 16 16:34:43 2004 Subject: Information needed Message-ID: <3CE2CF6E.E3B9AB00@plu.edu> We're doing some research and request your assistance in either a response from you or a forward to colleagues in other Washington State universities. What 911 solution is your school using? What is your PBX type? What is the 911-solution brand? Cost of the solution? Any relevant comments: Please reply to: David B. Moylan, Telecommunication Manager moylandb@plu.edu Thanks in advance for any assistance you can provide. Margaret >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Margaret (Worley) Crayton email: worleyme@plu.edu Director, Academic/User Support phone: 253-535-8470 Information Resources fax: 253-536-5099 Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 From harmonb at up.edu Thu May 23 11:42:55 2002 From: harmonb at up.edu (Beth Harmon) Date: Fri Jul 16 16:34:43 2004 Subject: Password change policies Message-ID: <3CED382F.E9874C5D@up.edu> Hi All, I am wondering what different universities are using as an official policy for password changes on campus? How are people verifying users? In person? Via secure campus email? How do you manage password changes for off campus or distance ed. students? Any information is appreciated. -- Beth Harmon Academic Technology Services Manager University of Portland 5000 N. Willamette Blvd. Portland, OR 97203 email: harmonb@up.edu phone: 503.943.8046 From PietrasP at evergreen.edu Thu May 23 12:36:22 2002 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:43 2004 Subject: Password change policies Message-ID: <71F49580D990534385198EE571135700020D9DB4@Rainbow> We have password resets and changes for students. A password can be reset to the original algorithm on request by account holder who presents enrollment information in person. A reset or change can also be requested in person or by contacting specific staff where sufficient information can be verified and a call back initiated to ensure identify. For distant people, they can contact a staff person with information as above. Staff account password changes are generally handled along parallel lines with the Technical Support Center call desk. > ---------- > From: Beth Harmon > Reply To: nw-heat@nw-heat.org > Sent: Thursday, May 23, 2002 12:05 PM > To: Multiple recipients of list > Subject: Password change policies > > Hi All, > > I am wondering what different universities are using as an official > policy for password changes on campus? How are people verifying users? > In person? Via secure campus email? How do you manage password changes > for off campus or distance ed. students? > > Any information is appreciated. > > -- > Beth Harmon > Academic Technology Services Manager > University of Portland > 5000 N. Willamette Blvd. > Portland, OR 97203 > email: harmonb@up.edu > phone: 503.943.8046 > > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20020523/0ec9388f/attachment.htm From margaret.worley at plu.edu Thu May 23 12:48:05 2002 From: margaret.worley at plu.edu (Margaret Crayton) Date: Fri Jul 16 16:34:43 2004 Subject: Password change policies References: <3CED382F.E9874C5D@up.edu> Message-ID: <3CED4775.626BE9D2@plu.edu> Beth, At PLU, we have a strong customer service model. Our department creates accounts and changes passwords. Our scenario: --We manage administrative (Banner) and academic (ePass) accounts --Approximately 400 or so administrative accounts and 4000 academic accounts --One FTE answering the phones on our Help Desk. She is assisted by a student worker. --We do not provide passwords or other sensitive information in email messages. It's amazing how many students will include SSNs in their email request for a new password. And people wonder why identity theft is so common! Administrative passwords: --Banner: web product--students go through our Student Services Center either in person or by phone; employees go to HR. Few people contact us directly any more. --other administrative functions: we will provide the new password by phone to the FTE owner of the account. We either recognize the voice of the caller, talk with the supervisor or verify the person's identity through looking up information in our administrative system. ePass (email, web space, Library database and dorm connection) --A student or employee can visit our office with PLU ID card in hand and we'll change the password on the spot (prior to two years ago, this procedure was mandatory--not particular popular or customer friendly). The FTE and Help Desk student worker can change the password for these visitors. I act as a back-up if they're busy or not otherwise available. --We change passwords by phone (only the Help Desk FTE and me) after verifying the identity of the caller through our administrative system. We ask for verification of parent's address and phone, previous campus address and phone, current address and phone, etc. Since our ePass passwords don't expire, our calls are kept to a manageable level ("I forgot it" or "I set a forward to another account and can't remember it"). We find that talking with people on the phone also gives us the ability to interact a little more personally as well as answer some other questions or provide a little "password education". It's actually worked out very well for all of us. Hope this helps. If it doesn't answer your questions, let me know. Margaret Beth Harmon wrote: > > Hi All, > > I am wondering what different universities are using as an official > policy for password changes on campus? How are people verifying users? > In person? Via secure campus email? How do you manage password changes > for off campus or distance ed. students? > > Any information is appreciated. > > -- > Beth Harmon > Academic Technology Services Manager > University of Portland > 5000 N. Willamette Blvd. > Portland, OR 97203 > email: harmonb@up.edu > phone: 503.943.8046 -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Margaret (Worley) Crayton email: worleyme@plu.edu Director, Academic/User Support phone: 253-535-8470 Information Resources fax: 253-536-5099 Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 From krupicka at pacificu.edu Thu May 23 16:07:11 2002 From: krupicka at pacificu.edu (Krupicka, Ted) Date: Fri Jul 16 16:34:43 2004 Subject: Password change policies Message-ID: <87E3B0D6A976D311BA7B00902798A5E901EF1490@everest.pacificu.edu> Pacific does password changes the same for on and off campus students. Everyone has a default PUNet password based on a scheme that the user can figure out from personal information. We have a web based tool for our help desk staff to reset the password to the default if someone calls or sends e-mail to our help desk asking to have the password changed . The student can then login to a web page to change the password to something they pick. If the default password isn't reset in two weeks the account automatically gets locked back up. We never send passwords via e-mail or give them out over the phone because our help desk staff never knows what the password is. We don't verify the user because someone other than the student trying to get into the account would have to know the personal information to figure out the password and therefore couldn't get in. If we did reset the account without the student's knowledge then they would call us back to reset it as soon as they found out they were locked out. Regards, -Ted Krupicka Associate Director Email: krupicka@pacificu.edu University Information Services Tel: (503) 352-2927 2043 College Way Fax: (503) 352-3162 Forest Grove, OR 97116 http://www.pacificu.edu/ -----Original Message----- From: Beth Harmon [mailto:harmonb@up.edu] Sent: Thursday, May 23, 2002 12:06 PM To: Multiple recipients of list Subject: Password change policies Hi All, I am wondering what different universities are using as an official policy for password changes on campus? How are people verifying users? In person? Via secure campus email? How do you manage password changes for off campus or distance ed. students? Any information is appreciated. -- Beth Harmon Academic Technology Services Manager University of Portland 5000 N. Willamette Blvd. Portland, OR 97203 email: harmonb@up.edu phone: 503.943.8046 From harmonb at up.edu Tue May 28 09:14:21 2002 From: harmonb at up.edu (Beth Harmon) Date: Fri Jul 16 16:34:43 2004 Subject: Password change policies References: <87E3B0D6A976D311BA7B00902798A5E901EF1490@everest.pacificu.edu> Message-ID: <3CF3ACDD.D5336F02@up.edu> Ted, Thanks for this information. It is very helpful! Regards, Beth -- Beth Harmon Academic Technology Services Manager University of Portland 5000 N. Willamette Blvd. Portland, OR 97203 email: harmonb@up.edu phone: 503.943.8046 From pitterk at whitman.edu Fri May 3 09:35:35 2002 From: pitterk at whitman.edu (Keiko Pitter) Date: Thu Oct 5 10:00:22 2006 Subject: WHATEVER HAPPENED? Message-ID: <000301c1f2c0$8d080440$2c010b0a@whitman.edu> Hi folks Whatever happened to whatever workshop that was supposed to happen at Willamette or Lewis & Clark or whatever in June??? Keiko Pitter From cfeskens at willamette.edu Fri May 3 09:45:56 2002 From: cfeskens at willamette.edu (Casey Feskens) Date: Thu Oct 5 10:00:22 2006 Subject: WHATEVER HAPPENED? In-Reply-To: <000301c1f2c0$8d080440$2c010b0a@whitman.edu> Message-ID: On Fri, 3 May 2002, Keiko Pitter wrote: > Hi folks > Whatever happened to whatever workshop that was supposed to happen at > Willamette or Lewis & Clark or whatever in June??? > I believe at this point, that Lewis & Clark has agreed to host, and we're currently trying to work out a date. --------------------------------------------- Casey Feskens System Administrator/Network Svcs. Consultant Willamette Integrated Technology Services Willamette University, Salem, OR Phone: (503) 370-6950 Fax: (503) 375-5456 --------------------------------------------- From irvw at linfield.edu Fri May 3 11:28:57 2002 From: irvw at linfield.edu (Irv Wiswall) Date: Thu Oct 5 10:00:22 2006 Subject: WHATEVER HAPPENED? In-Reply-To: References: Message-ID: <870319.1020425337@[10.219.200.24]> Linfield is looking forward to this workshop. Good luck getting this off the ground. Let me know if we can help. -Irv --On Friday, May 3, 2002 10:53 AM -0700 Casey Feskens wrote: > On Fri, 3 May 2002, Keiko Pitter wrote: > >> Hi folks >> Whatever happened to whatever workshop that was supposed to happen at >> Willamette or Lewis & Clark or whatever in June??? >> > I believe at this point, that Lewis & Clark has agreed to host, and we're > currently trying to work out a date. > > --------------------------------------------- > Casey Feskens > System Administrator/Network Svcs. Consultant > Willamette Integrated Technology Services > Willamette University, Salem, OR > Phone: (503) 370-6950 > Fax: (503) 375-5456 > --------------------------------------------- > > > From terrio at lclark.edu Fri May 3 15:52:49 2002 From: terrio at lclark.edu (terrio@lclark.edu) Date: Thu Oct 5 10:00:22 2006 Subject: WHATEVER HAPPENED? In-Reply-To: <870319.1020425337@[10.219.200.24]> Message-ID: <2533920217.1020441169@lclaptop.lclark.edu> Good Friday afternoon: I thought I should enter the discussion since Lewis & Clark College's name is being discussed. YES, we are willing to host the NW-Heat meeting this year. We are in the process of picking a date and hope to provide more information shortly. We will be working with Willamette University on putting together a workshop/session on SAN technology. But we are also interested in having some other discussion sessions as well to include others that are not as interested in the SAN workshop. We have been brainstorming some ideas on our campus. Some possible ideas for discussion/roundtable session for a meeting this summer are: 1. I believe there has been some discussion of technology support in residence halls recently. What about cable television, what about network, how are we supporting our residence hall students with the technology that is available to them. 2. Wireless! Need I say more. 3. Course Management Software, and other alternatives. 4. Symantec's Ghost These are some suggested topics for discussion that we have come up with, but are entertaining other ideas and suggestions for discussion topics. Thanks. I will follow up early next week with a date that we pick as we work with the SAN vendor on when a good time is for them. Dan --On Friday, May 03, 2002 12:08 PM -0700 Irv Wiswall wrote: > Linfield is looking forward to this workshop. Good luck getting this > off the ground. Let me know if we can help. > > -Irv > > --On Friday, May 3, 2002 10:53 AM -0700 Casey Feskens > wrote: > >> On Fri, 3 May 2002, Keiko Pitter wrote: >> >>> Hi folks >>> Whatever happened to whatever workshop that was supposed to happen >>> at Willamette or Lewis & Clark or whatever in June??? >>> >> I believe at this point, that Lewis & Clark has agreed to host, and >> we're currently trying to work out a date. >> >> --------------------------------------------- >> Casey Feskens >> System Administrator/Network Svcs. Consultant >> Willamette Integrated Technology Services >> Willamette University, Salem, OR >> Phone: (503) 370-6950 >> Fax: (503) 375-5456 >> --------------------------------------------- >> >> >> > > Dan Terrio Chief Technology Officer Lewis & Clark College 0615 SW Palatine Hill Rd Portland, OR 97219 (503) 768-7227 terrio@lclark.edu From rtanner at linfield.edu Mon May 13 11:20:28 2002 From: rtanner at linfield.edu (Rob Tanner) Date: Thu Oct 5 10:00:22 2006 Subject: Linfield College Open Position: Network Manager Message-ID: <64930000.1021314028@uranus.linfield.edu> Hi, In ancknowledgement of the fact that one half plus one half sometimes adds up to two, Linfield has created a new full time network manager position, allowing me to concentrate full-time on systems management and development. Full details (job description, applicant qualifications, application procedure, etc, are available on Linfield's web site, URL: http://www.linfield.edu/humanresources/ I apologize for being rather late in posting this notice to NW-HEAT. Applications must be received via email only, no later than 8AM, Monday, May 20. Applications sent other than by email will not be considered. Thanks, Rob _ _ _ _ _ _ _ _ _ _ /\_\_\_\_\ /\_\ /\_\_\_\_\_\ /\/_/_/_/_/ /\/_/ \/_/_/_/_/_/ QUIDQUID LATINE DICTUM SIT, /\/_/__\/_/ __ /\/_/ /\/_/ PROFUNDUM VIDITUR /\/_/_/_/_/ /\_\ /\/_/ /\/_/ /\/_/ \/_/ /\/_/_/\/_/ /\/_/ (Whatever is said in Latin \/_/ \/_/ \/_/_/_/_/ \/_/ appears profound) Rob Tanner UNIX and Networks Manager Linfield College, McMinnville OR (503) 883-2558 From PietrasP at evergreen.edu Mon May 13 12:14:18 2002 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:22 2006 Subject: Job Opening -- Evergreen State College Info Tech Support Message-ID: <71F49580D990534385198EE571135700924015@Rainbow> Information Technology Systems Specialist IV #2002-014LU Posted: 05/10/02 Closes: 05/28/02 Salary: $3,727 to $4,771 per month plus an excellent state benefits package. SPECIAL NOTE: Advanced experience designing and providing adult-level instructional technology support for compute-intensive programs/classes; and knowledge of current UNIX and Windows operating systems, system administration, application configurations and programming environments. Description: The person in this position provides technical support and consultation, training and documentation in a multi-disciplinary and campus wide computing environment in the use of computer science and advanced networked software applications. The person develops procedures and solves or coordinates problems with other units. The person develops, installs, maintains, modifies, tests, debugs, and documents software (operating systems, device drivers, network and communications software, applications and vendor software packages) as well as troubleshooting and installing hardware (disk drives, peripheral devices and bus cards). The person provides consultation to users/clients and computing support personnel to define requirements and develop processes for supporting related services. Minimum Qualifications: 4 yrs of information technology experience such as consulting, analyzing, designing, installing and/or maintaining computer software applications, hardware, telecommunications, or networking infrastructure equipment; directing projects; providing customer or technical support in information technology; or administering or supervising staff in information technology analysis, system maintenance, or troubleshooting/problem resolution OR 1 yr of experience as an Information Technology Systems Specialist III or equivalent education experience. The above staff position is CLASSIFIED within civil service. The eligible lists established from these announcements will be used to fill permanent, full-time, part-time and temporary vacancies for the next six months to one year. To apply, interested persons must complete and return an application form and a supplemental examination. These materials may be obtained by contacting the Human Resource Services office via e-mail jobline@evergreen.edu. or by calling (360) 867-6361 (voice), or (360) 867-6695 (TTY). Complete application information for these positions is also available on the World Wide Web at www.evergreen.edu/employment. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20020513/9d3f1a9f/attachment.html From margaret.worley at plu.edu Wed May 15 14:13:18 2002 From: margaret.worley at plu.edu (Margaret Crayton) Date: Thu Oct 5 10:00:22 2006 Subject: Information needed Message-ID: <3CE2CF6E.E3B9AB00@plu.edu> We're doing some research and request your assistance in either a response from you or a forward to colleagues in other Washington State universities. What 911 solution is your school using? What is your PBX type? What is the 911-solution brand? Cost of the solution? Any relevant comments: Please reply to: David B. Moylan, Telecommunication Manager moylandb@plu.edu Thanks in advance for any assistance you can provide. Margaret >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Margaret (Worley) Crayton email: worleyme@plu.edu Director, Academic/User Support phone: 253-535-8470 Information Resources fax: 253-536-5099 Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 From harmonb at up.edu Thu May 23 11:42:55 2002 From: harmonb at up.edu (Beth Harmon) Date: Thu Oct 5 10:00:22 2006 Subject: Password change policies Message-ID: <3CED382F.E9874C5D@up.edu> Hi All, I am wondering what different universities are using as an official policy for password changes on campus? How are people verifying users? In person? Via secure campus email? How do you manage password changes for off campus or distance ed. students? Any information is appreciated. -- Beth Harmon Academic Technology Services Manager University of Portland 5000 N. Willamette Blvd. Portland, OR 97203 email: harmonb@up.edu phone: 503.943.8046 From PietrasP at evergreen.edu Thu May 23 12:36:22 2002 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:22 2006 Subject: Password change policies Message-ID: <71F49580D990534385198EE571135700020D9DB4@Rainbow> We have password resets and changes for students. A password can be reset to the original algorithm on request by account holder who presents enrollment information in person. A reset or change can also be requested in person or by contacting specific staff where sufficient information can be verified and a call back initiated to ensure identify. For distant people, they can contact a staff person with information as above. Staff account password changes are generally handled along parallel lines with the Technical Support Center call desk. > ---------- > From: Beth Harmon > Reply To: nw-heat@nw-heat.org > Sent: Thursday, May 23, 2002 12:05 PM > To: Multiple recipients of list > Subject: Password change policies > > Hi All, > > I am wondering what different universities are using as an official > policy for password changes on campus? How are people verifying users? > In person? Via secure campus email? How do you manage password changes > for off campus or distance ed. students? > > Any information is appreciated. > > -- > Beth Harmon > Academic Technology Services Manager > University of Portland > 5000 N. Willamette Blvd. > Portland, OR 97203 > email: harmonb@up.edu > phone: 503.943.8046 > > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20020523/0ec9388f/attachment.html From margaret.worley at plu.edu Thu May 23 12:48:05 2002 From: margaret.worley at plu.edu (Margaret Crayton) Date: Thu Oct 5 10:00:22 2006 Subject: Password change policies References: <3CED382F.E9874C5D@up.edu> Message-ID: <3CED4775.626BE9D2@plu.edu> Beth, At PLU, we have a strong customer service model. Our department creates accounts and changes passwords. Our scenario: --We manage administrative (Banner) and academic (ePass) accounts --Approximately 400 or so administrative accounts and 4000 academic accounts --One FTE answering the phones on our Help Desk. She is assisted by a student worker. --We do not provide passwords or other sensitive information in email messages. It's amazing how many students will include SSNs in their email request for a new password. And people wonder why identity theft is so common! Administrative passwords: --Banner: web product--students go through our Student Services Center either in person or by phone; employees go to HR. Few people contact us directly any more. --other administrative functions: we will provide the new password by phone to the FTE owner of the account. We either recognize the voice of the caller, talk with the supervisor or verify the person's identity through looking up information in our administrative system. ePass (email, web space, Library database and dorm connection) --A student or employee can visit our office with PLU ID card in hand and we'll change the password on the spot (prior to two years ago, this procedure was mandatory--not particular popular or customer friendly). The FTE and Help Desk student worker can change the password for these visitors. I act as a back-up if they're busy or not otherwise available. --We change passwords by phone (only the Help Desk FTE and me) after verifying the identity of the caller through our administrative system. We ask for verification of parent's address and phone, previous campus address and phone, current address and phone, etc. Since our ePass passwords don't expire, our calls are kept to a manageable level ("I forgot it" or "I set a forward to another account and can't remember it"). We find that talking with people on the phone also gives us the ability to interact a little more personally as well as answer some other questions or provide a little "password education". It's actually worked out very well for all of us. Hope this helps. If it doesn't answer your questions, let me know. Margaret Beth Harmon wrote: > > Hi All, > > I am wondering what different universities are using as an official > policy for password changes on campus? How are people verifying users? > In person? Via secure campus email? How do you manage password changes > for off campus or distance ed. students? > > Any information is appreciated. > > -- > Beth Harmon > Academic Technology Services Manager > University of Portland > 5000 N. Willamette Blvd. > Portland, OR 97203 > email: harmonb@up.edu > phone: 503.943.8046 -- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Margaret (Worley) Crayton email: worleyme@plu.edu Director, Academic/User Support phone: 253-535-8470 Information Resources fax: 253-536-5099 Computing and Telecommunication Services Pacific Lutheran University Tacoma, WA 98447 From krupicka at pacificu.edu Thu May 23 16:07:11 2002 From: krupicka at pacificu.edu (Krupicka, Ted) Date: Thu Oct 5 10:00:22 2006 Subject: Password change policies Message-ID: <87E3B0D6A976D311BA7B00902798A5E901EF1490@everest.pacificu.edu> Pacific does password changes the same for on and off campus students. Everyone has a default PUNet password based on a scheme that the user can figure out from personal information. We have a web based tool for our help desk staff to reset the password to the default if someone calls or sends e-mail to our help desk asking to have the password changed . The student can then login to a web page to change the password to something they pick. If the default password isn't reset in two weeks the account automatically gets locked back up. We never send passwords via e-mail or give them out over the phone because our help desk staff never knows what the password is. We don't verify the user because someone other than the student trying to get into the account would have to know the personal information to figure out the password and therefore couldn't get in. If we did reset the account without the student's knowledge then they would call us back to reset it as soon as they found out they were locked out. Regards, -Ted Krupicka Associate Director Email: krupicka@pacificu.edu University Information Services Tel: (503) 352-2927 2043 College Way Fax: (503) 352-3162 Forest Grove, OR 97116 http://www.pacificu.edu/ -----Original Message----- From: Beth Harmon [mailto:harmonb@up.edu] Sent: Thursday, May 23, 2002 12:06 PM To: Multiple recipients of list Subject: Password change policies Hi All, I am wondering what different universities are using as an official policy for password changes on campus? How are people verifying users? In person? Via secure campus email? How do you manage password changes for off campus or distance ed. students? Any information is appreciated. -- Beth Harmon Academic Technology Services Manager University of Portland 5000 N. Willamette Blvd. Portland, OR 97203 email: harmonb@up.edu phone: 503.943.8046 From harmonb at up.edu Tue May 28 09:14:21 2002 From: harmonb at up.edu (Beth Harmon) Date: Thu Oct 5 10:00:22 2006 Subject: Password change policies References: <87E3B0D6A976D311BA7B00902798A5E901EF1490@everest.pacificu.edu> Message-ID: <3CF3ACDD.D5336F02@up.edu> Ted, Thanks for this information. It is very helpful! Regards, Beth -- Beth Harmon Academic Technology Services Manager University of Portland 5000 N. Willamette Blvd. Portland, OR 97203 email: harmonb@up.edu phone: 503.943.8046