From mextine at stmartin.edu Mon Mar 3 09:02:42 2003 From: mextine at stmartin.edu (Extine, Michael W.) Date: Fri Jul 16 16:34:44 2004 Subject: gateway or dell? Message-ID: I think there's a learning curve with either vendor and both are okay. We've recently purchased ~30 systems from "PCOpen". They are located in Spokane. You might use them as a means to get better prices from Gateway/Dell. PCOpen contact: Brent Gable 509-777-6736 x2501 Mike Michael W. Extine, Ph.D. Director, Integrated Technology Services Saint Martin's College 5300 Pacific Ave. SE Lacey, WA 98503 Tel: 360 486-8805 Fax: 360 486-8810 -----Original Message----- From: Bill Nelson [mailto:bnelson@willamette.edu] Sent: Friday, February 28, 2003 4:28 PM To: Multiple recipients of list Subject: gateway or dell? Greetings folks, I just got approval to purchase a few new faculty and staff computers. Question: Gateway, Dell, or something else? We have always purchased Gateway in the past and have learned how to work relatively effectively with their support system, but maybe Dell's support system is better?? Any advice would be appreciated. BN -- Bill Nelson - Information Technology Services Tokyo International University of America bnelson@willamette.edu "Let us then turn this government back into the channel in which the framers of the Constitution originally placed it." Abraham Lincoln ----- From tduhart at ups.edu Mon Mar 3 10:09:34 2003 From: tduhart at ups.edu (Theresa Duhart) Date: Fri Jul 16 16:34:44 2004 Subject: gateway or dell? Message-ID: <5.1.0.14.2.20030303100912.036816d0@mail.ups.edu> Bill, The University of Puget Sound has been doing business with Dell for about 5 years. We are very pleased with their service and technical support. Our technical support staff went through the Dell certification program a few years ago. Currently, we are pursuing up-to-date certification for them since there are new product lines. Our routine purchases for faculty and staff include the Optiplex desktop models and Latitude laptops. Faculty, staff and students may purchase personal Dell systems at a discount. Theresa Duhart, Director Technical & Desktop Support Services Office of Information Services University of Puget Sound 1500 North Warner Tacoma, Washington 98416 Telephone:(253) 879-2842 Fax:(253) 879-2868 email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ At 04:28 PM 2/28/2003 -0800, you wrote: >Greetings folks, > >I just got approval to purchase a few new faculty and staff computers. >Question: Gateway, Dell, or something else? We have always purchased >Gateway in the past and have learned how to work relatively effectively >with their support system, but maybe Dell's support system is better?? > >Any advice would be appreciated. >BN > >-- >Bill Nelson - Information Technology Services >Tokyo International University of America >bnelson@willamette.edu > >"Let us then turn this government back into the channel in which the >framers of the Constitution originally placed it." Abraham Lincoln ----- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030303/a8d8f661/attachment.htm From aawhite at willamette.edu Tue Mar 11 11:52:11 2003 From: aawhite at willamette.edu (Andrea White) Date: Fri Jul 16 16:34:44 2004 Subject: anti-virus software Message-ID: <3E6E3E6B.DD41A60@willamette.edu> Hi everyone, We're talking about supplying anti-virus software to all of our students in the coming academic year. Is anyone else considering doing the same thing, or has anyone else already done it? If so, please take a moment to answer the questions below. Thanks for you time, Andrea White Willamette University ---------- (If you don't already provide anti-virus software to your students, but are thinking about doing so, please give us your best estimated answers.) 1.) Which anti-virus software are you using (or considering)? 2.) Is it optional or required for your students to use it? 3.) If required, how to do make sure that every student is using it? 4.) How do you distribute and/or install the software? 5.) If students come to campus with some other anti-virus software already installed, do you let them use what they have? Or do you require them to uninstall it and install what you provide? 6.) How do students obtain updated virus definitions? If from one of your servers, how is that server set up? How is it maintained/monitored? Did you have to purchase any special equipment? 7.) The license agreement we're looking at says that students must uninstall the anti-virus software when they leave our university. Is your license agreement similar or different? If similar, how do you get information to students about this, and how do you make sure they actually uninstall the software when they leave? 8.) When you began supplying anti-virus software to your students, what kinds of problems did you run into? Were you able to solve those problems, or did they persist? 9.) Do you feel that providing anti-virus software to your students has saved your staff any time or effort? In other words, has it paid off for you? Has it paid off for your students? 10.) What policies do you have in place to deal with this issue? Are they departmental policies or university-wide? 11.) What is your process for dealing with a virus infection on a student computer? Do you treat students who use the software you provide differently from students who use their own software or nothing at all? 12.) If you have any other useful information to share, please feel free to write in your own comments. We welcome your suggestions! Thanks everyone for your helpful insight! Andrea -- ------------------------------------------------------------------- Andrea A. White {aawhite@willamette.edu} User Services Consultant / Help Desk Manager Willamette Integrated Technology Services Willamette University 900 State St, Salem OR 97301 503-370-6187 http://www.willamette.edu/~aawhite/ From mextine at stmartin.edu Tue Mar 11 13:44:34 2003 From: mextine at stmartin.edu (Extine, Michael W.) Date: Fri Jul 16 16:34:44 2004 Subject: anti-virus software Message-ID: -----Original Message----- From: Andrea White [mailto:aawhite@willamette.edu] Sent: Tuesday, March 11, 2003 12:27 PM To: Multiple recipients of list Subject: anti-virus software Hi everyone, We're talking about supplying anti-virus software to all of our students in the coming academic year. Is anyone else considering doing the same thing, or has anyone else already done it? If so, please take a moment to answer the questions below. Thanks for you time, Andrea White Willamette University ---------- (If you don't already provide anti-virus software to your students, but are thinking about doing so, please give us your best estimated answers.) 1.) Which anti-virus software are you using (or considering)? AVG (www.grisoft.com). Although there is a free version of the software for download, we received a "grant" of 1500 licenses. 2.) Is it optional or required for your students to use it? "Mandatory" that all network connected student PC's have up-to-date A/V software. 3.) If required, how to do make sure that every student is using it? Not really any way to enforce. We inform students when they sign up for accounts. 4.) How do you distribute and/or install the software? We supply cd's at no cost. 5.) If students come to campus with some other anti-virus software already installed, do you let them use what they have? Or do you require them to uninstall it and install what you provide? We only ask that they have "up-to-date a/v software" 6.) How do students obtain updated virus definitions? If from one of your servers, how is that server set up? How is it maintained/monitored? Did you have to purchase any special equipment? From the internet. 7.) The license agreement we're looking at says that students must uninstall the anti-virus software when they leave our university. Is your license agreement similar or different? If similar, how do you get information to students about this, and how do you make sure they actually uninstall the software when they leave? Good Luck. 8.) When you began supplying anti-virus software to your students, what kinds of problems did you run into? Were you able to solve those problems, or did they persist? We've been a bit lax recently. Problems would include installation and/or setup issues. 9.) Do you feel that providing anti-virus software to your students has saved your staff any time or effort? In other words, has it paid off for you? Has it paid off for your students? Although it seems to have been unproductive I imagine we'd be much worse off than without. 10.) What policies do you have in place to deal with this issue? Are they departmental policies or university-wide? We have a "resnet AUP" that adds this as a requirement for student PC's in the residence halls. 11.) What is your process for dealing with a virus infection on a student computer? Do you treat students who use the software you provide differently from students who use their own software or nothing at all? No. If one could only magically disconnect PC's from the network when they became virus infected!! 12.) If you have any other useful information to share, please feel free to write in your own comments. We welcome your suggestions! I was really unhappy with our last round of negotiations with McAfee (Network Associates) but the timing was so tight we had no choice but to renew. I got the impression that Norton wasn't any better. The prices they charge are when you consider what you are getting (a/v software) when compared to something like Microsoft Office, etc. Seems like the industry fixes prices, etc. Thanks everyone for your helpful insight! Andrea -- ------------------------------------------------------------------- Andrea A. White {aawhite@willamette.edu} User Services Consultant / Help Desk Manager Willamette Integrated Technology Services Willamette University 900 State St, Salem OR 97301 503-370-6187 http://www.willamette.edu/~aawhite/ From tduhart at ups.edu Wed Mar 19 18:39:50 2003 From: tduhart at ups.edu (Theresa Duhart) Date: Fri Jul 16 16:34:44 2004 Subject: Job Opening -- University of Puget Sound In-Reply-To: <71F49580D990534385198EE571135700033E4E40@Rainbow> Message-ID: <5.1.0.14.2.20030319144543.02359b90@mail.ups.edu> The Office of Information Services is seeking a Help Desk Manager. Below is the position announcement. For additional information about this position, please contact me at (253) 879-2842 or email . Thank you. Help Desk Manager Manages and supervises the daily activities of the Help Desk function, to include organizing, planning, and staffing the operation. Maintains regular contact with all Office of Information Services (OIS) operations to identify policy and procedural changes that require updates to the Help Desk operating/procedure manuals. Interviews, selects, trains and supervises student staff members; instructs and advises student staff members on methods and procedures; assigns, reviews and evaluates work of student staff members; coaches student staff members and attends to their professional development. Recommends items for training agenda to OIS Training Coordinator. Receives and manages a variety of service requests using Help Desk software, maintaining a record-keeping system of calls for service. Refers unresolved problems to other OIS staff using Help Desk software. Measures organizational performance to ensures that user problems are diagnosed and resolved in a timely, professional manner. Develops and maintains proficiency in the University's standard office and network applications. Researches, evaluates, and advises on new technology to meet user needs. Performs other duties as required. Requires four years of related experience, to include experience as a Help Desk manager, supervisor or lead analyst in a multi-platform computing environment. Excellent customer service skills. Bachelor's degree in computer science or a computer-related field, technical training experience, and higher education experience preferred. An equivalent combination of experience, education, and training that demonstrates the required knowledge and abilities will be considered. Hiring Range is $34,950-$43,340; generous benefits package. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. To apply, submit letter of interest, resume and names of three references to: Help Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 . Theresa Duhart, Director Technical & Desktop Support Services Office of Information Services University of Puget Sound 1500 North Warner Tacoma, Washington 98416 Telephone:(253) 879-2842 Fax:(253) 879-2868 email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030319/0634fefb/attachment.htm From PietrasP at evergreen.edu Thu Mar 20 08:21:13 2003 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Fri Jul 16 16:34:44 2004 Subject: Job Opening -- University of Puget Sound Message-ID: <71F49580D990534385198EE571135700033E5017@Rainbow> Thank you I'll post it. Julian =========================================== Julian W. Pietras Asst Dir Computing and Communications/Dir Academic Computing The Evergreen State College 2700 Evergreen Parkway NW Olympia, WA 98505 (360) 867-6235 pietrasp@evergreen.edu http://academic.evergreen.edu/p/pietrasp/home.html > ---------- > From: Theresa Duhart > Reply To: nw-heat@nw-heat.org > Sent: Wednesday, March 19, 2003 7:10 PM > To: Multiple recipients of list > Subject: Job Opening -- University of Puget Sound > > --=====================_38502406==_.ALT > Content-Type: text/plain; charset="us-ascii"; format=flowed > > The Office of Information Services is seeking a Help Desk Manager. Below > is the position announcement. For additional information about this > position, please contact me at (253) 879-2842 or email > . Thank you. > > Help Desk Manager > Manages and supervises the daily activities of the Help Desk function, to > include organizing, planning, and staffing the operation. Maintains > regular > contact with all Office of Information Services (OIS) operations to > identify policy and procedural changes that require updates to the Help > Desk operating/procedure manuals. Interviews, selects, trains and > supervises student staff members; instructs and advises student staff > members on methods and procedures; assigns, reviews and evaluates work of > student staff members; coaches student staff members and attends to their > professional development. Recommends items for training agenda to OIS > Training Coordinator. Receives and manages a variety of service requests > using Help Desk software, maintaining a record-keeping system of calls for > > service. Refers unresolved problems to other OIS staff using Help Desk > software. Measures organizational performance to ensures that user > problems > are diagnosed and resolved in a timely, professional manner. Develops and > maintains proficiency in the University's standard office and network > applications. Researches, evaluates, and advises on new technology to meet > > user needs. Performs other duties as required. Requires four years of > related experience, to include experience as a Help Desk manager, > supervisor or lead analyst in a multi-platform computing environment. > Excellent customer service skills. Bachelor's degree in computer science > or > a computer-related field, technical training experience, and higher > education experience preferred. An equivalent combination of experience, > education, and training that demonstrates the required knowledge and > abilities will be considered. Hiring Range is $34,950-$43,340; generous > benefits package. Search and selection procedures will be closed when a > sufficient number of qualified candidates have been identified. To apply, > submit letter of interest, resume and names of three references to: Help > Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, > Tacoma, WA 98416-1007 . > > Theresa Duhart, Director > Technical & Desktop Support Services > Office of Information Services > > University of Puget Sound > 1500 North Warner > Tacoma, Washington 98416 > Telephone:(253) 879-2842 Fax:(253) 879-2868 > email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ > > > > > --=====================_38502406==_.ALT > Content-Type: text/html; charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > > The Office of Information Services is seeking a Help Desk Manager.  > Below is the position announcement.  For additional information > about this position, please contact me at (253) 879-2842 or email > <tduhart@ups.edu>.  Thank you.

> Help Desk Manager
> Manages and supervises the daily > activities of the Help Desk function, to include organizing, planning, > and staffing the operation. Maintains regular contact with all Office of > Information Services (OIS) operations to identify policy and procedural > changes that require updates to the Help Desk operating/procedure > manuals. Interviews, selects, trains and supervises student staff > members; instructs and advises student staff members on methods and > procedures; assigns, reviews and evaluates work of student staff members; > coaches student staff members and attends to their professional > development. Recommends items for training agenda to OIS Training > Coordinator. Receives and manages a variety of service requests using > Help Desk software, maintaining a record-keeping system of calls for > service. Refers unresolved problems to other OIS staff using Help Desk > software. Measures organizational performance to ensures that user > problems are diagnosed and resolved in a timely, professional manner. > Develops and maintains proficiency in the University=92s standard office > and network applications. Researches, evaluates, and advises on new > technology to meet user needs. Performs other duties as required. > Requires four years of related experience, to include experience as a > Help Desk manager, supervisor or lead analyst in a multi-platform > computing environment. Excellent customer service skills. Bachelor=92s > degree in computer science or a computer-related field, technical > training experience, and higher education experience preferred. An > equivalent combination of experience, education, and training that > demonstrates the required knowledge and abilities will be considered. > Hiring Range is $34,950-$43,340; generous benefits package. Search and > selection procedures will be closed when a sufficient number of qualified > candidates have been identified. To apply, submit letter of interest, > resume and names of three references to: Help Desk Manager Search, > University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 > .
>

> Theresa Duhart, Director
> Technical & Desktop Support Services
> Office of Information Services
>  
> University of Puget Sound
> 1500 North Warner
> Tacoma, Washington 98416
> Telephone:(253) 879-2842   Fax:(253) 879-2868
> email: tduhart@ups.edu     Internet: > eudora=3D"autourl">http://www.ups.edu/ois/

>

> > > --=====================_38502406==_.ALT-- > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030320/00a996fa/attachment.htm From mextine at stmartin.edu Tue Mar 25 11:46:33 2003 From: mextine at stmartin.edu (Extine, Michael W.) Date: Fri Jul 16 16:34:44 2004 Subject: Job Opening -- University of Puget Sound Message-ID: I'm gathering justification for a salary increase for technology staff. Can you give me the approximate salary range for this position? Thanks! Mike Michael W. Extine, Ph.D. Director, Integrated Technology Services Saint Martin's College 5300 Pacific Ave. SE Lacey, WA 98503 Tel: 360 486-8805 Fax: 360 486-8810 -----Original Message----- From: Theresa Duhart [mailto:tduhart@ups.edu] Sent: Wednesday, March 19, 2003 7:11 PM To: Multiple recipients of list Subject: Job Opening -- University of Puget Sound --=====================_38502406==_.ALT Content-Type: text/plain; charset="us-ascii"; format=flowed The Office of Information Services is seeking a Help Desk Manager. Below is the position announcement. For additional information about this position, please contact me at (253) 879-2842 or email . Thank you. Help Desk Manager Manages and supervises the daily activities of the Help Desk function, to include organizing, planning, and staffing the operation. Maintains regular contact with all Office of Information Services (OIS) operations to identify policy and procedural changes that require updates to the Help Desk operating/procedure manuals. Interviews, selects, trains and supervises student staff members; instructs and advises student staff members on methods and procedures; assigns, reviews and evaluates work of student staff members; coaches student staff members and attends to their professional development. Recommends items for training agenda to OIS Training Coordinator. Receives and manages a variety of service requests using Help Desk software, maintaining a record-keeping system of calls for service. Refers unresolved problems to other OIS staff using Help Desk software. Measures organizational performance to ensures that user problems are diagnosed and resolved in a timely, professional manner. Develops and maintains proficiency in the University's standard office and network applications. Researches, evaluates, and advises on new technology to meet user needs. Performs other duties as required. Requires four years of related experience, to include experience as a Help Desk manager, supervisor or lead analyst in a multi-platform computing environment. Excellent customer service skills. Bachelor's degree in computer science or a computer-related field, technical training experience, and higher education experience preferred. An equivalent combination of experience, education, and training that demonstrates the required knowledge and abilities will be considered. Hiring Range is $34,950-$43,340; generous benefits package. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. To apply, submit letter of interest, resume and names of three references to: Help Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 . Theresa Duhart, Director Technical & Desktop Support Services Office of Information Services University of Puget Sound 1500 North Warner Tacoma, Washington 98416 Telephone:(253) 879-2842 Fax:(253) 879-2868 email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ --=====================_38502406==_.ALT Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable The Office of Information Services is seeking a Help Desk Manager.  Below is the position announcement.  For additional information about this position, please contact me at (253) 879-2842 or email <tduhart@ups.edu>.  Thank you.

Help Desk Manager
Manages and supervises the daily activities of the Help Desk function, to include organizing, planning, and staffing the operation. Maintains regular contact with all Office of Information Services (OIS) operations to identify policy and procedural changes that require updates to the Help Desk operating/procedure manuals. Interviews, selects, trains and supervises student staff members; instructs and advises student staff members on methods and procedures; assigns, reviews and evaluates work of student staff members; coaches student staff members and attends to their professional development. Recommends items for training agenda to OIS Training Coordinator. Receives and manages a variety of service requests using Help Desk software, maintaining a record-keeping system of calls for service. Refers unresolved problems to other OIS staff using Help Desk software. Measures organizational performance to ensures that user problems are diagnosed and resolved in a timely, professional manner. Develops and maintains proficiency in the University=92s standard office and network applications. Researches, evaluates, and advises on new technology to meet user needs. Performs other duties as required. Requires four years of related experience, to include experience as a Help Desk manager, supervisor or lead analyst in a multi-platform computing environment. Excellent customer service skills. Bachelor=92s degree in computer science or a computer-related field, technical training experience, and higher education experience preferred. An equivalent combination of experience, education, and training that demonstrates the required knowledge and abilities will be considered. Hiring Range is $34,950-$43,340; generous benefits package. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. To apply, submit letter of interest, resume and names of three references to: Help Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 .

Theresa Duhart, Director
Technical & Desktop Support Services
Office of Information Services
 
University of Puget Sound
1500 North Warner
Tacoma, Washington 98416
Telephone:(253) 879-2842   Fax:(253) 879-2868
email: tduhart@ups.edu     Internet: http://www.ups.edu/ois/



 --=====================_38502406==_.ALT-- From tduhart at ups.edu Tue Mar 25 12:46:25 2003 From: tduhart at ups.edu (Theresa Duhart) Date: Fri Jul 16 16:34:44 2004 Subject: Job Opening -- University of Puget Sound In-Reply-To: Message-ID: <5.1.0.14.2.20030325124410.01d5a6d0@mail.ups.edu> Mike, The salary range for this position is $34,950-$43,340 with a generous benefits package. Theresa Duhart At 12:39 PM 3/25/2003 -0800, Extine, Michael W. wrote: >I'm gathering justification for a salary increase for technology staff. >Can you give me the approximate salary range for this position? > >Thanks! > >Mike > >Michael W. Extine, Ph.D. >Director, Integrated Technology Services >Saint Martin's College >5300 Pacific Ave. SE >Lacey, WA 98503 >Tel: 360 486-8805 >Fax: 360 486-8810 > > > >-----Original Message----- >From: Theresa Duhart [mailto:tduhart@ups.edu] >Sent: Wednesday, March 19, 2003 7:11 PM >To: Multiple recipients of list >Subject: Job Opening -- University of Puget Sound > > >--=====================_38502406==_.ALT >Content-Type: text/plain; charset="us-ascii"; format=flowed > >The Office of Information Services is seeking a Help Desk Manager. >Below >is the position announcement. For additional information about this >position, please contact me at (253) 879-2842 or email >. Thank you. > >Help Desk Manager >Manages and supervises the daily activities of the Help Desk function, >to >include organizing, planning, and staffing the operation. Maintains >regular >contact with all Office of Information Services (OIS) operations to >identify policy and procedural changes that require updates to the Help >Desk operating/procedure manuals. Interviews, selects, trains and >supervises student staff members; instructs and advises student staff >members on methods and procedures; assigns, reviews and evaluates work >of >student staff members; coaches student staff members and attends to >their >professional development. Recommends items for training agenda to OIS >Training Coordinator. Receives and manages a variety of service requests > >using Help Desk software, maintaining a record-keeping system of calls >for >service. Refers unresolved problems to other OIS staff using Help Desk >software. Measures organizational performance to ensures that user >problems >are diagnosed and resolved in a timely, professional manner. Develops >and >maintains proficiency in the University's standard office and network >applications. Researches, evaluates, and advises on new technology to >meet >user needs. Performs other duties as required. Requires four years of >related experience, to include experience as a Help Desk manager, >supervisor or lead analyst in a multi-platform computing environment. >Excellent customer service skills. Bachelor's degree in computer science >or >a computer-related field, technical training experience, and higher >education experience preferred. An equivalent combination of experience, > >education, and training that demonstrates the required knowledge and >abilities will be considered. Hiring Range is $34,950-$43,340; generous >benefits package. Search and selection procedures will be closed when a >sufficient number of qualified candidates have been identified. To >apply, >submit letter of interest, resume and names of three references to: Help > >Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, > >Tacoma, WA 98416-1007 . > >Theresa Duhart, Director >Technical & Desktop Support Services >Office of Information Services > >University of Puget Sound >1500 North Warner >Tacoma, Washington 98416 >Telephone:(253) 879-2842 Fax:(253) 879-2868 >email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ > > > > >--=====================_38502406==_.ALT >Content-Type: text/html; charset="iso-8859-1" >Content-Transfer-Encoding: quoted-printable > >The Office of Information Services is seeking a Help Desk Manager. Below >is the position announcement. For additional information about this >position, please contact me at (253) 879-2842 or email >. Thank you. > >Help Desk Manager >Manages and supervises the daily activities of the Help Desk function, to >include organizing, planning, and staffing the operation. Maintains >regular contact with all Office of Information Services (OIS) operations >to identify policy and procedural changes that require updates to the Help >Desk operating/procedure manuals. Interviews, selects, trains and >supervises student staff members; instructs and advises student staff >members on methods and procedures; assigns, reviews and evaluates work of >student staff members; coaches student staff members and attends to their >professional development. Recommends items for training agenda to OIS >Training Coordinator. Receives and manages a variety of service requests >using Help Desk software, maintaining a record-keeping system of calls for >service. Refers unresolved problems to other OIS staff using Help Desk >software. Measures organizational performance to ensures that user >problems are diagnosed and resolved in a timely, professional manner. >Develops and maintains proficiency in the University=92s standard office >and network applications. Researches, evaluates, and advises on new >technology to meet user needs. Performs other duties as required. Requires >four years of related experience, to include experience as a Help Desk >manager, supervisor or lead analyst in a multi-platform computing >environment. Excellent customer service skills. Bachelor=92s degree in >computer science or a computer-related field, technical training >experience, and higher education experience preferred. An equivalent >combination of experience, education, and training that demonstrates the >required knowledge and abilities will be considered. Hiring Range is >$34,950-$43,340; generous benefits package. Search and selection >procedures will be closed when a sufficient number of qualified candidates >have been identified. To apply, submit letter of interest, resume and >names of three references to: Help Desk Manager Search, University of >Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 . > >Office of Information Services > >University of Puget Sound >1500 North Warner >Tacoma, Washington 98416 >Telephone:(253) 879-2842 Fax:(253) 879-2868 >email: tduhart@ups.edu Internet: <3d.htm>http://www.ups.edu/ois/ > > > > >--=====================_38502406==_.ALT-- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030325/3c5846ac/attachment.htm From rharings at willamette.edu Tue Mar 25 15:27:20 2003 From: rharings at willamette.edu (Bob Haring-Smith) Date: Fri Jul 16 16:34:44 2004 Subject: Computational Science Workshop at Willamette--funding for faculty Message-ID: <3E80E5D8.90708@willamette.edu> Hi, Please notify your faculty that Willamette University will be hosting a workshop run by the National Computational Science Institute from Sunday, May 25 to Saturday, May 31, 2003. On-line registration and detailed information about the workshop is available at the NCSI web site: http://www.computationalscience.net/workshops/ The workshop would be of greatest interest to faculty from a wide range of disciplines who have attended previous NCSI workshops or who use computational tools in their teaching or research. Faculty selected to participate in the workshop will receive a $300 stipend along with software and other workshop materials. Housing and meals will be provided. Transportation costs are the responsibility of the individual. Those interested in attending the workshop at Willamette should register no later than Friday, April 11. (Similar workshops at other locations around the country have later deadlines.) Registration is limited to 25 participants. If you have questions about the workshop at Willamette, please let me know. Thanks for circulating this information widely. --Bob Haring-Smith -- Bob Haring-Smith e-mail: rharings@willamette.edu Senior User Services Consultant phone: 503-375-5412 Willamette University fax: 503-375-5456 900 State St. Salem, OR 97301 From mextine at stmartin.edu Mon Mar 3 09:02:42 2003 From: mextine at stmartin.edu (Extine, Michael W.) Date: Thu Oct 5 10:00:23 2006 Subject: gateway or dell? Message-ID: I think there's a learning curve with either vendor and both are okay. We've recently purchased ~30 systems from "PCOpen". They are located in Spokane. You might use them as a means to get better prices from Gateway/Dell. PCOpen contact: Brent Gable 509-777-6736 x2501 Mike Michael W. Extine, Ph.D. Director, Integrated Technology Services Saint Martin's College 5300 Pacific Ave. SE Lacey, WA 98503 Tel: 360 486-8805 Fax: 360 486-8810 -----Original Message----- From: Bill Nelson [mailto:bnelson@willamette.edu] Sent: Friday, February 28, 2003 4:28 PM To: Multiple recipients of list Subject: gateway or dell? Greetings folks, I just got approval to purchase a few new faculty and staff computers. Question: Gateway, Dell, or something else? We have always purchased Gateway in the past and have learned how to work relatively effectively with their support system, but maybe Dell's support system is better?? Any advice would be appreciated. BN -- Bill Nelson - Information Technology Services Tokyo International University of America bnelson@willamette.edu "Let us then turn this government back into the channel in which the framers of the Constitution originally placed it." Abraham Lincoln ----- From tduhart at ups.edu Mon Mar 3 10:09:34 2003 From: tduhart at ups.edu (Theresa Duhart) Date: Thu Oct 5 10:00:23 2006 Subject: gateway or dell? Message-ID: <5.1.0.14.2.20030303100912.036816d0@mail.ups.edu> Bill, The University of Puget Sound has been doing business with Dell for about 5 years. We are very pleased with their service and technical support. Our technical support staff went through the Dell certification program a few years ago. Currently, we are pursuing up-to-date certification for them since there are new product lines. Our routine purchases for faculty and staff include the Optiplex desktop models and Latitude laptops. Faculty, staff and students may purchase personal Dell systems at a discount. Theresa Duhart, Director Technical & Desktop Support Services Office of Information Services University of Puget Sound 1500 North Warner Tacoma, Washington 98416 Telephone:(253) 879-2842 Fax:(253) 879-2868 email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ At 04:28 PM 2/28/2003 -0800, you wrote: >Greetings folks, > >I just got approval to purchase a few new faculty and staff computers. >Question: Gateway, Dell, or something else? We have always purchased >Gateway in the past and have learned how to work relatively effectively >with their support system, but maybe Dell's support system is better?? > >Any advice would be appreciated. >BN > >-- >Bill Nelson - Information Technology Services >Tokyo International University of America >bnelson@willamette.edu > >"Let us then turn this government back into the channel in which the >framers of the Constitution originally placed it." Abraham Lincoln ----- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030303/a8d8f661/attachment.html From aawhite at willamette.edu Tue Mar 11 11:52:11 2003 From: aawhite at willamette.edu (Andrea White) Date: Thu Oct 5 10:00:23 2006 Subject: anti-virus software Message-ID: <3E6E3E6B.DD41A60@willamette.edu> Hi everyone, We're talking about supplying anti-virus software to all of our students in the coming academic year. Is anyone else considering doing the same thing, or has anyone else already done it? If so, please take a moment to answer the questions below. Thanks for you time, Andrea White Willamette University ---------- (If you don't already provide anti-virus software to your students, but are thinking about doing so, please give us your best estimated answers.) 1.) Which anti-virus software are you using (or considering)? 2.) Is it optional or required for your students to use it? 3.) If required, how to do make sure that every student is using it? 4.) How do you distribute and/or install the software? 5.) If students come to campus with some other anti-virus software already installed, do you let them use what they have? Or do you require them to uninstall it and install what you provide? 6.) How do students obtain updated virus definitions? If from one of your servers, how is that server set up? How is it maintained/monitored? Did you have to purchase any special equipment? 7.) The license agreement we're looking at says that students must uninstall the anti-virus software when they leave our university. Is your license agreement similar or different? If similar, how do you get information to students about this, and how do you make sure they actually uninstall the software when they leave? 8.) When you began supplying anti-virus software to your students, what kinds of problems did you run into? Were you able to solve those problems, or did they persist? 9.) Do you feel that providing anti-virus software to your students has saved your staff any time or effort? In other words, has it paid off for you? Has it paid off for your students? 10.) What policies do you have in place to deal with this issue? Are they departmental policies or university-wide? 11.) What is your process for dealing with a virus infection on a student computer? Do you treat students who use the software you provide differently from students who use their own software or nothing at all? 12.) If you have any other useful information to share, please feel free to write in your own comments. We welcome your suggestions! Thanks everyone for your helpful insight! Andrea -- ------------------------------------------------------------------- Andrea A. White {aawhite@willamette.edu} User Services Consultant / Help Desk Manager Willamette Integrated Technology Services Willamette University 900 State St, Salem OR 97301 503-370-6187 http://www.willamette.edu/~aawhite/ From mextine at stmartin.edu Tue Mar 11 13:44:34 2003 From: mextine at stmartin.edu (Extine, Michael W.) Date: Thu Oct 5 10:00:23 2006 Subject: anti-virus software Message-ID: -----Original Message----- From: Andrea White [mailto:aawhite@willamette.edu] Sent: Tuesday, March 11, 2003 12:27 PM To: Multiple recipients of list Subject: anti-virus software Hi everyone, We're talking about supplying anti-virus software to all of our students in the coming academic year. Is anyone else considering doing the same thing, or has anyone else already done it? If so, please take a moment to answer the questions below. Thanks for you time, Andrea White Willamette University ---------- (If you don't already provide anti-virus software to your students, but are thinking about doing so, please give us your best estimated answers.) 1.) Which anti-virus software are you using (or considering)? AVG (www.grisoft.com). Although there is a free version of the software for download, we received a "grant" of 1500 licenses. 2.) Is it optional or required for your students to use it? "Mandatory" that all network connected student PC's have up-to-date A/V software. 3.) If required, how to do make sure that every student is using it? Not really any way to enforce. We inform students when they sign up for accounts. 4.) How do you distribute and/or install the software? We supply cd's at no cost. 5.) If students come to campus with some other anti-virus software already installed, do you let them use what they have? Or do you require them to uninstall it and install what you provide? We only ask that they have "up-to-date a/v software" 6.) How do students obtain updated virus definitions? If from one of your servers, how is that server set up? How is it maintained/monitored? Did you have to purchase any special equipment? From the internet. 7.) The license agreement we're looking at says that students must uninstall the anti-virus software when they leave our university. Is your license agreement similar or different? If similar, how do you get information to students about this, and how do you make sure they actually uninstall the software when they leave? Good Luck. 8.) When you began supplying anti-virus software to your students, what kinds of problems did you run into? Were you able to solve those problems, or did they persist? We've been a bit lax recently. Problems would include installation and/or setup issues. 9.) Do you feel that providing anti-virus software to your students has saved your staff any time or effort? In other words, has it paid off for you? Has it paid off for your students? Although it seems to have been unproductive I imagine we'd be much worse off than without. 10.) What policies do you have in place to deal with this issue? Are they departmental policies or university-wide? We have a "resnet AUP" that adds this as a requirement for student PC's in the residence halls. 11.) What is your process for dealing with a virus infection on a student computer? Do you treat students who use the software you provide differently from students who use their own software or nothing at all? No. If one could only magically disconnect PC's from the network when they became virus infected!! 12.) If you have any other useful information to share, please feel free to write in your own comments. We welcome your suggestions! I was really unhappy with our last round of negotiations with McAfee (Network Associates) but the timing was so tight we had no choice but to renew. I got the impression that Norton wasn't any better. The prices they charge are when you consider what you are getting (a/v software) when compared to something like Microsoft Office, etc. Seems like the industry fixes prices, etc. Thanks everyone for your helpful insight! Andrea -- ------------------------------------------------------------------- Andrea A. White {aawhite@willamette.edu} User Services Consultant / Help Desk Manager Willamette Integrated Technology Services Willamette University 900 State St, Salem OR 97301 503-370-6187 http://www.willamette.edu/~aawhite/ From tduhart at ups.edu Wed Mar 19 18:39:50 2003 From: tduhart at ups.edu (Theresa Duhart) Date: Thu Oct 5 10:00:23 2006 Subject: Job Opening -- University of Puget Sound In-Reply-To: <71F49580D990534385198EE571135700033E4E40@Rainbow> Message-ID: <5.1.0.14.2.20030319144543.02359b90@mail.ups.edu> The Office of Information Services is seeking a Help Desk Manager. Below is the position announcement. For additional information about this position, please contact me at (253) 879-2842 or email . Thank you. Help Desk Manager Manages and supervises the daily activities of the Help Desk function, to include organizing, planning, and staffing the operation. Maintains regular contact with all Office of Information Services (OIS) operations to identify policy and procedural changes that require updates to the Help Desk operating/procedure manuals. Interviews, selects, trains and supervises student staff members; instructs and advises student staff members on methods and procedures; assigns, reviews and evaluates work of student staff members; coaches student staff members and attends to their professional development. Recommends items for training agenda to OIS Training Coordinator. Receives and manages a variety of service requests using Help Desk software, maintaining a record-keeping system of calls for service. Refers unresolved problems to other OIS staff using Help Desk software. Measures organizational performance to ensures that user problems are diagnosed and resolved in a timely, professional manner. Develops and maintains proficiency in the University's standard office and network applications. Researches, evaluates, and advises on new technology to meet user needs. Performs other duties as required. Requires four years of related experience, to include experience as a Help Desk manager, supervisor or lead analyst in a multi-platform computing environment. Excellent customer service skills. Bachelor's degree in computer science or a computer-related field, technical training experience, and higher education experience preferred. An equivalent combination of experience, education, and training that demonstrates the required knowledge and abilities will be considered. Hiring Range is $34,950-$43,340; generous benefits package. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. To apply, submit letter of interest, resume and names of three references to: Help Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 . Theresa Duhart, Director Technical & Desktop Support Services Office of Information Services University of Puget Sound 1500 North Warner Tacoma, Washington 98416 Telephone:(253) 879-2842 Fax:(253) 879-2868 email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030319/0634fefb/attachment.html From PietrasP at evergreen.edu Thu Mar 20 08:21:13 2003 From: PietrasP at evergreen.edu (Pietras, Julian) Date: Thu Oct 5 10:00:23 2006 Subject: Job Opening -- University of Puget Sound Message-ID: <71F49580D990534385198EE571135700033E5017@Rainbow> Thank you I'll post it. Julian =========================================== Julian W. Pietras Asst Dir Computing and Communications/Dir Academic Computing The Evergreen State College 2700 Evergreen Parkway NW Olympia, WA 98505 (360) 867-6235 pietrasp@evergreen.edu http://academic.evergreen.edu/p/pietrasp/home.html > ---------- > From: Theresa Duhart > Reply To: nw-heat@nw-heat.org > Sent: Wednesday, March 19, 2003 7:10 PM > To: Multiple recipients of list > Subject: Job Opening -- University of Puget Sound > > --=====================_38502406==_.ALT > Content-Type: text/plain; charset="us-ascii"; format=flowed > > The Office of Information Services is seeking a Help Desk Manager. Below > is the position announcement. For additional information about this > position, please contact me at (253) 879-2842 or email > . Thank you. > > Help Desk Manager > Manages and supervises the daily activities of the Help Desk function, to > include organizing, planning, and staffing the operation. Maintains > regular > contact with all Office of Information Services (OIS) operations to > identify policy and procedural changes that require updates to the Help > Desk operating/procedure manuals. Interviews, selects, trains and > supervises student staff members; instructs and advises student staff > members on methods and procedures; assigns, reviews and evaluates work of > student staff members; coaches student staff members and attends to their > professional development. Recommends items for training agenda to OIS > Training Coordinator. Receives and manages a variety of service requests > using Help Desk software, maintaining a record-keeping system of calls for > > service. Refers unresolved problems to other OIS staff using Help Desk > software. Measures organizational performance to ensures that user > problems > are diagnosed and resolved in a timely, professional manner. Develops and > maintains proficiency in the University's standard office and network > applications. Researches, evaluates, and advises on new technology to meet > > user needs. Performs other duties as required. Requires four years of > related experience, to include experience as a Help Desk manager, > supervisor or lead analyst in a multi-platform computing environment. > Excellent customer service skills. Bachelor's degree in computer science > or > a computer-related field, technical training experience, and higher > education experience preferred. An equivalent combination of experience, > education, and training that demonstrates the required knowledge and > abilities will be considered. Hiring Range is $34,950-$43,340; generous > benefits package. Search and selection procedures will be closed when a > sufficient number of qualified candidates have been identified. To apply, > submit letter of interest, resume and names of three references to: Help > Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, > Tacoma, WA 98416-1007 . > > Theresa Duhart, Director > Technical & Desktop Support Services > Office of Information Services > > University of Puget Sound > 1500 North Warner > Tacoma, Washington 98416 > Telephone:(253) 879-2842 Fax:(253) 879-2868 > email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ > > > > > --=====================_38502406==_.ALT > Content-Type: text/html; charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > > The Office of Information Services is seeking a Help Desk Manager.  > Below is the position announcement.  For additional information > about this position, please contact me at (253) 879-2842 or email > <tduhart@ups.edu>.  Thank you.

> Help Desk Manager
> Manages and supervises the daily > activities of the Help Desk function, to include organizing, planning, > and staffing the operation. Maintains regular contact with all Office of > Information Services (OIS) operations to identify policy and procedural > changes that require updates to the Help Desk operating/procedure > manuals. Interviews, selects, trains and supervises student staff > members; instructs and advises student staff members on methods and > procedures; assigns, reviews and evaluates work of student staff members; > coaches student staff members and attends to their professional > development. Recommends items for training agenda to OIS Training > Coordinator. Receives and manages a variety of service requests using > Help Desk software, maintaining a record-keeping system of calls for > service. Refers unresolved problems to other OIS staff using Help Desk > software. Measures organizational performance to ensures that user > problems are diagnosed and resolved in a timely, professional manner. > Develops and maintains proficiency in the University=92s standard office > and network applications. Researches, evaluates, and advises on new > technology to meet user needs. Performs other duties as required. > Requires four years of related experience, to include experience as a > Help Desk manager, supervisor or lead analyst in a multi-platform > computing environment. Excellent customer service skills. Bachelor=92s > degree in computer science or a computer-related field, technical > training experience, and higher education experience preferred. An > equivalent combination of experience, education, and training that > demonstrates the required knowledge and abilities will be considered. > Hiring Range is $34,950-$43,340; generous benefits package. Search and > selection procedures will be closed when a sufficient number of qualified > candidates have been identified. To apply, submit letter of interest, > resume and names of three references to: Help Desk Manager Search, > University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 > .
>

> Theresa Duhart, Director
> Technical & Desktop Support Services
> Office of Information Services
>  
> University of Puget Sound
> 1500 North Warner
> Tacoma, Washington 98416
> Telephone:(253) 879-2842   Fax:(253) 879-2868
> email: tduhart@ups.edu     Internet: > eudora=3D"autourl">http://www.ups.edu/ois/

>

> > > --=====================_38502406==_.ALT-- > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030320/00a996fa/attachment.html From mextine at stmartin.edu Tue Mar 25 11:46:33 2003 From: mextine at stmartin.edu (Extine, Michael W.) Date: Thu Oct 5 10:00:23 2006 Subject: Job Opening -- University of Puget Sound Message-ID: I'm gathering justification for a salary increase for technology staff. Can you give me the approximate salary range for this position? Thanks! Mike Michael W. Extine, Ph.D. Director, Integrated Technology Services Saint Martin's College 5300 Pacific Ave. SE Lacey, WA 98503 Tel: 360 486-8805 Fax: 360 486-8810 -----Original Message----- From: Theresa Duhart [mailto:tduhart@ups.edu] Sent: Wednesday, March 19, 2003 7:11 PM To: Multiple recipients of list Subject: Job Opening -- University of Puget Sound --=====================_38502406==_.ALT Content-Type: text/plain; charset="us-ascii"; format=flowed The Office of Information Services is seeking a Help Desk Manager. Below is the position announcement. For additional information about this position, please contact me at (253) 879-2842 or email . Thank you. Help Desk Manager Manages and supervises the daily activities of the Help Desk function, to include organizing, planning, and staffing the operation. Maintains regular contact with all Office of Information Services (OIS) operations to identify policy and procedural changes that require updates to the Help Desk operating/procedure manuals. Interviews, selects, trains and supervises student staff members; instructs and advises student staff members on methods and procedures; assigns, reviews and evaluates work of student staff members; coaches student staff members and attends to their professional development. Recommends items for training agenda to OIS Training Coordinator. Receives and manages a variety of service requests using Help Desk software, maintaining a record-keeping system of calls for service. Refers unresolved problems to other OIS staff using Help Desk software. Measures organizational performance to ensures that user problems are diagnosed and resolved in a timely, professional manner. Develops and maintains proficiency in the University's standard office and network applications. Researches, evaluates, and advises on new technology to meet user needs. Performs other duties as required. Requires four years of related experience, to include experience as a Help Desk manager, supervisor or lead analyst in a multi-platform computing environment. Excellent customer service skills. Bachelor's degree in computer science or a computer-related field, technical training experience, and higher education experience preferred. An equivalent combination of experience, education, and training that demonstrates the required knowledge and abilities will be considered. Hiring Range is $34,950-$43,340; generous benefits package. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. To apply, submit letter of interest, resume and names of three references to: Help Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 . Theresa Duhart, Director Technical & Desktop Support Services Office of Information Services University of Puget Sound 1500 North Warner Tacoma, Washington 98416 Telephone:(253) 879-2842 Fax:(253) 879-2868 email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ --=====================_38502406==_.ALT Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable The Office of Information Services is seeking a Help Desk Manager.  Below is the position announcement.  For additional information about this position, please contact me at (253) 879-2842 or email <tduhart@ups.edu>.  Thank you.

Help Desk Manager
Manages and supervises the daily activities of the Help Desk function, to include organizing, planning, and staffing the operation. Maintains regular contact with all Office of Information Services (OIS) operations to identify policy and procedural changes that require updates to the Help Desk operating/procedure manuals. Interviews, selects, trains and supervises student staff members; instructs and advises student staff members on methods and procedures; assigns, reviews and evaluates work of student staff members; coaches student staff members and attends to their professional development. Recommends items for training agenda to OIS Training Coordinator. Receives and manages a variety of service requests using Help Desk software, maintaining a record-keeping system of calls for service. Refers unresolved problems to other OIS staff using Help Desk software. Measures organizational performance to ensures that user problems are diagnosed and resolved in a timely, professional manner. Develops and maintains proficiency in the University=92s standard office and network applications. Researches, evaluates, and advises on new technology to meet user needs. Performs other duties as required. Requires four years of related experience, to include experience as a Help Desk manager, supervisor or lead analyst in a multi-platform computing environment. Excellent customer service skills. Bachelor=92s degree in computer science or a computer-related field, technical training experience, and higher education experience preferred. An equivalent combination of experience, education, and training that demonstrates the required knowledge and abilities will be considered. Hiring Range is $34,950-$43,340; generous benefits package. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. To apply, submit letter of interest, resume and names of three references to: Help Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 .

Theresa Duhart, Director
Technical & Desktop Support Services
Office of Information Services
 
University of Puget Sound
1500 North Warner
Tacoma, Washington 98416
Telephone:(253) 879-2842   Fax:(253) 879-2868
email: tduhart@ups.edu     Internet: http://www.ups.edu/ois/



 --=====================_38502406==_.ALT-- From tduhart at ups.edu Tue Mar 25 12:46:25 2003 From: tduhart at ups.edu (Theresa Duhart) Date: Thu Oct 5 10:00:23 2006 Subject: Job Opening -- University of Puget Sound In-Reply-To: Message-ID: <5.1.0.14.2.20030325124410.01d5a6d0@mail.ups.edu> Mike, The salary range for this position is $34,950-$43,340 with a generous benefits package. Theresa Duhart At 12:39 PM 3/25/2003 -0800, Extine, Michael W. wrote: >I'm gathering justification for a salary increase for technology staff. >Can you give me the approximate salary range for this position? > >Thanks! > >Mike > >Michael W. Extine, Ph.D. >Director, Integrated Technology Services >Saint Martin's College >5300 Pacific Ave. SE >Lacey, WA 98503 >Tel: 360 486-8805 >Fax: 360 486-8810 > > > >-----Original Message----- >From: Theresa Duhart [mailto:tduhart@ups.edu] >Sent: Wednesday, March 19, 2003 7:11 PM >To: Multiple recipients of list >Subject: Job Opening -- University of Puget Sound > > >--=====================_38502406==_.ALT >Content-Type: text/plain; charset="us-ascii"; format=flowed > >The Office of Information Services is seeking a Help Desk Manager. >Below >is the position announcement. For additional information about this >position, please contact me at (253) 879-2842 or email >. Thank you. > >Help Desk Manager >Manages and supervises the daily activities of the Help Desk function, >to >include organizing, planning, and staffing the operation. Maintains >regular >contact with all Office of Information Services (OIS) operations to >identify policy and procedural changes that require updates to the Help >Desk operating/procedure manuals. Interviews, selects, trains and >supervises student staff members; instructs and advises student staff >members on methods and procedures; assigns, reviews and evaluates work >of >student staff members; coaches student staff members and attends to >their >professional development. Recommends items for training agenda to OIS >Training Coordinator. Receives and manages a variety of service requests > >using Help Desk software, maintaining a record-keeping system of calls >for >service. Refers unresolved problems to other OIS staff using Help Desk >software. Measures organizational performance to ensures that user >problems >are diagnosed and resolved in a timely, professional manner. Develops >and >maintains proficiency in the University's standard office and network >applications. Researches, evaluates, and advises on new technology to >meet >user needs. Performs other duties as required. Requires four years of >related experience, to include experience as a Help Desk manager, >supervisor or lead analyst in a multi-platform computing environment. >Excellent customer service skills. Bachelor's degree in computer science >or >a computer-related field, technical training experience, and higher >education experience preferred. An equivalent combination of experience, > >education, and training that demonstrates the required knowledge and >abilities will be considered. Hiring Range is $34,950-$43,340; generous >benefits package. Search and selection procedures will be closed when a >sufficient number of qualified candidates have been identified. To >apply, >submit letter of interest, resume and names of three references to: Help > >Desk Manager Search, University of Puget Sound, 1500 North Warner #1007, > >Tacoma, WA 98416-1007 . > >Theresa Duhart, Director >Technical & Desktop Support Services >Office of Information Services > >University of Puget Sound >1500 North Warner >Tacoma, Washington 98416 >Telephone:(253) 879-2842 Fax:(253) 879-2868 >email: tduhart@ups.edu Internet: http://www.ups.edu/ois/ > > > > >--=====================_38502406==_.ALT >Content-Type: text/html; charset="iso-8859-1" >Content-Transfer-Encoding: quoted-printable > >The Office of Information Services is seeking a Help Desk Manager. Below >is the position announcement. For additional information about this >position, please contact me at (253) 879-2842 or email >. Thank you. > >Help Desk Manager >Manages and supervises the daily activities of the Help Desk function, to >include organizing, planning, and staffing the operation. Maintains >regular contact with all Office of Information Services (OIS) operations >to identify policy and procedural changes that require updates to the Help >Desk operating/procedure manuals. Interviews, selects, trains and >supervises student staff members; instructs and advises student staff >members on methods and procedures; assigns, reviews and evaluates work of >student staff members; coaches student staff members and attends to their >professional development. Recommends items for training agenda to OIS >Training Coordinator. Receives and manages a variety of service requests >using Help Desk software, maintaining a record-keeping system of calls for >service. Refers unresolved problems to other OIS staff using Help Desk >software. Measures organizational performance to ensures that user >problems are diagnosed and resolved in a timely, professional manner. >Develops and maintains proficiency in the University=92s standard office >and network applications. Researches, evaluates, and advises on new >technology to meet user needs. Performs other duties as required. Requires >four years of related experience, to include experience as a Help Desk >manager, supervisor or lead analyst in a multi-platform computing >environment. Excellent customer service skills. Bachelor=92s degree in >computer science or a computer-related field, technical training >experience, and higher education experience preferred. An equivalent >combination of experience, education, and training that demonstrates the >required knowledge and abilities will be considered. Hiring Range is >$34,950-$43,340; generous benefits package. Search and selection >procedures will be closed when a sufficient number of qualified candidates >have been identified. To apply, submit letter of interest, resume and >names of three references to: Help Desk Manager Search, University of >Puget Sound, 1500 North Warner #1007, Tacoma, WA 98416-1007 . > >Office of Information Services > >University of Puget Sound >1500 North Warner >Tacoma, Washington 98416 >Telephone:(253) 879-2842 Fax:(253) 879-2868 >email: tduhart@ups.edu Internet: <3d.htm>http://www.ups.edu/ois/ > > > > >--=====================_38502406==_.ALT-- -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.nw-heat.org/pipermail/nw-heat/attachments/20030325/3c5846ac/attachment.html From rharings at willamette.edu Tue Mar 25 15:27:20 2003 From: rharings at willamette.edu (Bob Haring-Smith) Date: Thu Oct 5 10:00:23 2006 Subject: Computational Science Workshop at Willamette--funding for faculty Message-ID: <3E80E5D8.90708@willamette.edu> Hi, Please notify your faculty that Willamette University will be hosting a workshop run by the National Computational Science Institute from Sunday, May 25 to Saturday, May 31, 2003. On-line registration and detailed information about the workshop is available at the NCSI web site: http://www.computationalscience.net/workshops/ The workshop would be of greatest interest to faculty from a wide range of disciplines who have attended previous NCSI workshops or who use computational tools in their teaching or research. Faculty selected to participate in the workshop will receive a $300 stipend along with software and other workshop materials. Housing and meals will be provided. Transportation costs are the responsibility of the individual. Those interested in attending the workshop at Willamette should register no later than Friday, April 11. (Similar workshops at other locations around the country have later deadlines.) Registration is limited to 25 participants. If you have questions about the workshop at Willamette, please let me know. Thanks for circulating this information widely. --Bob Haring-Smith -- Bob Haring-Smith e-mail: rharings@willamette.edu Senior User Services Consultant phone: 503-375-5412 Willamette University fax: 503-375-5456 900 State St. Salem, OR 97301